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“Phoenix Biltmore Location”

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Embassy Suites by Hilton Hotel Phoenix Biltmore
Ranked #52 of 174 Hotels in Phoenix
Dublin, United States
1 review
“Phoenix Biltmore Location”
Reviewed March 27, 2014

Excellent service and amenities. Staff was friendly and helpful. Rooms and facility as a whole were clean. Only concern was the noise level from the parking lot of an adjacent business in the early morning. If you can sleep through delivery vehicles servicing a local rfestaurant at 5 AM, you'll enjoy your stay.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,021 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
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English first
Waterloo
Level Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 26, 2014

All around excellent week in Phoenix due in part to this hotel. We are avid ESuites users and thoroughly enjoyed this unique property. Loved sitting on our over sized balcony watching golfers tee off on the 7th hole of the golf course... this was the only noise one ever heard in this oasis type setting. As a Canadian in the warmth in March, it was music to my ears! The room was spacious and extremely comfortable for three persons - king bed and a pullout. The pool setting was beautiful, but have to say it was too cold for even us Canucks. Obviously heated by the sun, we had to stick to the hot tub. We had a few small issues with breakfast - eggs/omlettes regularly undercooked, but just chose something else. Fell in love with jicama on this trip - mexican turnip - couldn't get enough of it at the evening managers reception. Can't say enough about the setting and surroundings of this hotel. We loved the golf course, the beautiful shops with lots of dinner options a block away and the convenient driving location. I was at a conference for the week in Tempe and drove there every day while my family enjoyed the hotel amenities - a simple 10 - 15 minute drive that had us in an area we were much more comfortable without students (St. Patrick's Day and street people - common on Mill St.). Front desk and housekeeping were outstanding. Thanks to all for a wonderful experience.

Room Tip: Really enjoyed our 2nd floor balcony - I believe these are the largest option within the hotel.
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  • Stayed March 2014, traveled on business
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    • Location
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Helpful?
Thank UWaterlooTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanaimo, Canada
1 review
Reviewed March 25, 2014

Great hotel in a great location. Easy to get out and about. Hotel has a town car contract and they drove us to the Light Rapid Rail terminal so we could explore downtown etc; Pool are was very nice. We thoroughly enjoyed the complimentary drinks during the evening happy hour. Customer service was outstanding.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review, April 7, 2014
Dear Robert Y.,
Thank you very much for the glowing review of our hotel. I am so glad that you enjoyed our services, our staff and our location.

I appreciate you taking the time to post your comments. I hope we see you again soon.

Sincerely,
Valarie Miceli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 24, 2014

My husband and I spent two nights at the Embassy Suites Biltmore for a wedding weekend in Phoenix. The staff was very friendly and greeted us with our welcome bag from the bride and groom. The room is split into two sections, the living room and bedroom with the bathroom in between. There are three sink areas, one in each section and the bathroom. Lighting wasn't very good in the living room portion or the sink area of the bedroom. Our room also came equipped with a refrigerator.

Some things to consider

- There are floor to ceiling length windows facing the hallway on both sides of the door where you enter your hotel room. While there are curtains, please be advised that people can easily see into your room if they're not closed all the way
- I don't know what birds are indigenous to Phoenix but I swear they are some of the loudest birds I have ever heard and they woke us up each morning at sunrise --- Arizona roosters?
- We stayed on the fifth (top) floor and still heard a lot of noise from the road outside

The hotel overall was clean and convenient. We even had a guest stay with us one night on the fold out couch in the living room with no issue. There's also a door between the living area and the bedroom for privacy if you have guests staying with you.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank AudreyAdair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, United States
1 review
Reviewed March 24, 2014

make sure you bring your credit card, they will not check for one on your file. I forgot my corporate credit card and asked that they look it up on my file and they did not. so i had to use my personal american express card to pay my bill, Now, I am going to have to explain to my supervisor why i used a personal card for a business trip.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gregory J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review, April 7, 2014
Dear Gregory J.,

Thank you for reviewing our hotel. Please accept my apologies for the inconvenience regarding the use of your credit card on file. You certainly should have been able to use your profile card. I will use this feedback in retraining our desk staff to make sure that this does not happen again.

Thank you for letting me know.
Sincerely,
Valarie Miceli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antioch, United States
1 review
Reviewed March 24, 2014

Clean and quiet hotel. Great breakfast and very friendly staff who seem to make it a point to be professional and courteous. We were there for baseball Spring Training and despite the sold-out situation at the hotel, we never felt that the staff was overwhelmed or didn't care. Compared to other Embassy Suites, the great service really stood out.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 23, 2014

My wife and I had a night out recently at this hotel. The hotel itself is very nice, the room was even better. Very comfortable beds and, spacious room and best of all, it wasn't south western. We loved the water features on the lower level and the relaxed atmosphere. We went to Omaha steak house which is in the hotel and had a great time relaxing near the water fall and our bartender (can't remember his name) did a great job. The free breakfast was actually GOOD! The staff was very friendly and the hotel is within walking distance of A LOT of restaurants and shopping. Just love the Biltmore area. Going back very soon.

Room Tip: If you can get the 4th floor, do so. The trees outside are old and tall. This floor allows you to...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Phoenix Biltmore

Property: Embassy Suites by Hilton Hotel Phoenix Biltmore
Address: 2630 E Camelback Rd, Phoenix, AZ 85016-4206
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Romantic Hotel in Phoenix
#43 Family Hotel in Phoenix
#48 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Phoenix Biltmore 3.5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Embassy Suites Phoenix
Phoenix Embassy Suites

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