Well I made this reservation on the phone and I informed the man that it was my Fiancee's birthday that weekend and he ASSURED me there would be something special done for him. We arrived at the hotel, first, they couldn't find my reservation because they didn't have my name spelled right, even though I spelled it phonetically for the man on the phone, then once they found it I asked them if the birthday was on there and he said no, this was after the man on the phone and I talked about 3 times and he told me "it will be a surprise, they will do something for you and your fiancee"...nothing! Then I told the staff about this, two men at the front desk, they then assured me they would do something for us...the never did, they didn't even mention it to anyone else. They were friendly but not helpful at all. Then after waiting for them to do something, we just figured they didn't care so we went out and when we came back it was time for reception. It was nice and the snacks were enjoyable :) However the drinks tasted like water, no flavor in any of them :( Bartender was friendly, but she was terrible at making drinks. While we were at reception there was a bum who was asking people for money, including us, he said he was sick, ewww, and then he kept begging, then after he approached a single woman at the table next to us she said she didn't have anything and he then took food right off her plate with dirty hands. After he bugged other people I told one of the managers and he took care of it right away, he was very nice and quick, so that was plus, but what would have been better is if the homeless man never showed up at all! Next would be the pool, it was very dirty, with bugs, dirt and leaves in it. While it did have a good temperature, I think I know why my fiancee and I were the ONLY ones in it. The Jacuzzi was very nice however! It was large and very relaxing. Next would be dinner at the Omaha Steakhouse, lovely staff who were the only ones who seemed to truly care about its guests, maybe because they live off tips or because they really care, either way it was a nice change of pace :) The chicken had good flavor but it was as dry as a paper towel. The mashed potatoes, steak, and asparagus were AMAZING! I think angles sprinkled love on them :) Work on the chicken ;) Then I told the wait staff that it was my fiancee's birthday and they were so excited! They brought him a huge piece of cheesecake, best dessert we have ever had! They cheesecake was incredible, I can't even begin to tell you how many times we will go back to Omaha Steakhouse just for the cheesecake! PERFECT!!! :) Last would be breakfast, also amazing! The food was delicious and the staff was excellent! :) Check out was simple and fast. Overall, would I stay at this particular hotel again, yes, but not for a special occasion because it seems to me that the staff just wants their money and to be rid of their guests, except of course, the wait staff and the cooks, they are amazing and I might just go back for them:) Would I recommend this hotel to a friend, probably not, but if they asked I would tell them the pros and cons :/
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- Also Known As:
- Embassy Suites Phoenix
- Phoenix Embassy Suites