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“Here now.... Haven't slept all night!”

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Extended Stay America - Phoenix - Peoria
Ranked #9 of 9 Hotels in Peoria
Reviewed August 10, 2013 via mobile

The other posts extolling the virtues of this place are fine......but keep in mind that this is an extended stay place. There are folks here that are "living" here maybe due to a relocation, house remodel, or something else.
Well, just my luck that one of those folks is living right above me and he/she apparently doesn't sleep at night! The noisy floor and footsteps has been incessant.
You figure what's the big deal.... Just go up and tell them or get a remedy from the desk....right.
Being confrontational with a guest at 4:00 am is never a good ideas so I went to the desk.....TWICE.
Shirley, the graveyard shift desk staff, was really no help. She DID go up to the room to see if there was a party or something (there wasn't) but after hours of continued noise I wonder if she really did. On both visits she was definitely NOT sympathetic to a guest showing up at the window with a very exasperated look. Never offered once to leave a note for the AM crew regarding a room change or some sort of remedy as we are here one more night. When I inquired about an actual room change she just snapped back that she can't do that, the morning folks could. Fair enough...... Let's see if they can......

  • Stayed: August 2013
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2  Thank drill-n-fill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded August 13, 2013

I appreciate your taking the time to write a review of your experience with us. I am so disappointed that my night attendant failed to take care of the problem at the time it occurred. Please accept my apology and in response to your feedback, I am going to make sure all my staff is trained in the proper procedure of handling noise and guest complaints.

I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me directly at pxp@extendedstay.com.

Thank you for your feedback and I do hope that you will return to our hotel, or any other Extended Stay Hotel location in the future.

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105 - 111 of 139 reviews

Reviewed July 22, 2013

This is a great hotel if you need a place to sleep and shower. Almost zero amenities (no pool, no gym, no business center).

Although no business center, the desk staff is more than happy to help with faxes, copies, paperclips, etc. Housekeeping is once a week which is adequate. Having the kitchenette is a nice feature if you want a late night snack or light meal. You're not going to cook a 4 course dinner but you can manage a decent meal.

Hotel and grounds are well kept and staff doesn't allow guests to disturb each other. They are not afraid to call local law enforcement if a situation arises with an uncooperative guest.

I will definitely stay here my next extended trip to Phoenix and will recommend my co-workers do also.

  • Stayed: July 2013, traveled on business
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1  Thank RYoung81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded July 26, 2013

Thank you for your great review of our property. It was a great pleasure for me to read the comments you sent regarding your stay . One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff takes pride in creating a memorable , exceptional "Home away from Home" for our guests. Hearing that we have accomplished that goal means that we delivered you the value and experience you expect.

Thank you again for your positive comments. I have shared them with our entire team .We look forward to welcoming you back in the future.

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Reviewed May 16, 2013

I have stayed at this location several times. Each time I have been treated well. The manager is especially considerate and accommodating. The property is clean and there is plenty of parking. The location is near restaurants, shopping and the freeway. I plan on referring anyone who is looking for a play to stay, to this particular Extended Stay America location.

  • Stayed: May 2013, traveled on business
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Thank preciousp3513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded May 21, 2013

Thank you so very much for your glowing review of our hotel. I'm so pleased to hear that you enjoyed your room and our location. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we would be trilled to have you again as our guest should your travel needs. Thanks you again for sharing your experience with us.

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Reviewed May 13, 2013

If you have to stay for a longer time and don´t need to eat in a hotel you have a good place to sleep. The hotel and the rooms are clean. It´s in the neighborhood of Glendale and has nice restaurants nearby. On a walking distance there is a great shopping center. Parking with a car is not a problem.

Room Tip: Up stars are quieter
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  • Stayed: May 2013, traveled solo
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Thank flyingbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded May 21, 2013

Thank you for taking the time to write a review of your stay at our hotel. I'm glad to hear that you found location to be convenient, within a nice neighborhood with a lot of different restaurants. As well, that you found your room to be clean and comfortable.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future, should your travels bring you back to our area.

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Reviewed April 28, 2013

The Extended Stay America - Phoenix - Peoria was the nicest motel of the Extended Stay America motels. The rooms were larger you weren't running into each other. Beds were very comfortable. It was very quiet there, it really felt like we were at home in the bedroom watching TV. The kitchenette was equipped with everything needed to cook a meal while you were there. There was also a microwave. Staff was very friendly. Couldn't ask for anything more for the price we paid $29.00 for the night.

Room Tip: We stayed in the Non smoking room which was nice to not have to breath or smell the smoke from smoke...
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  • Stayed: April 2013, traveled on business
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Thank MsLuna1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded June 20, 2013

I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that our staff was friendly and you were able to enjoy the accommodations the hotel has to offer. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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Reviewed April 26, 2013

Nothing to do at this place. If you are staying for a while its nice to live in but not for vacations. No pool, tennis, hot tub, nothing!! Staff is very friendly but the corp could give them more to work with!!!

  • Stayed: April 2013
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Thank Navysteve32211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded May 29, 2013

Thank you for your great review of our property. I am very glad to hear that you found our staff to be friendly. Even though we do not offer a pool or tennis courts, we are a great place to stay for both long and short term stays.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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Reviewed April 12, 2013

It's nice to see a motel that doesn't give you a trashed room because your a smoker! Service was fast and friendly, The room we stayed in for two nights was very clean! And the Bed was very comfortable! The WIFI was free and worked very well compared to most other motels!

  • Stayed: April 2013, traveled as a couple
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Thank 1jetpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded May 29, 2013

I wanted to thank you for your really nice review about your stay at our hotel. I'm glad to hear that you found our hotel to be accommodating and the service to be friendly as well as efficient.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future, should your travels bring you back to our area.

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Additional Information about Extended Stay America - Phoenix - Peoria

Address: 7345 W Bell Rd, Peoria, AZ 85382-3870
Phone Number:
Location: United States > Arizona > Central Arizona > Peoria
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Peoria
Price Range: $83 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Peoria 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Extended Stay Peoria
Peoria Extended Stay

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