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“Great Custormer Service”
Review of Comfort Inn Payson

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Comfort Inn Payson
Ranked #4 of 12 Hotels in Payson
Certificate of Excellence
Scottsdale, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Custormer Service”
Reviewed October 9, 2012

I come to Payson a couple times a month for work. Jessie who alsways has a smile on at the front desk, has help me fix my TV and remote when it is not working. She gets me my rooms that I like. The most import thing she did when I did not even ask her to do was turn on my AC and the light so when I got there I did not have a HOT room..... I am so happy with her service.

Thanks Jessie.......


301 and 311
Tiffany

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tiffany31350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 reviews from our community

Traveler rating
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    13
    6
    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Fort Worth
Level 4 Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 16, 2012

I expected much more from this Comfort Inn. We arrived on Friday afternoon after Labor Day and was told the hotel would be full of kids and a third floor room was suggested. We were given a room at the far end of the hall away from the elevator. The smoke smell in the room could have knocked you down. We went back to the lobby to ask for another room and had to wait about 15 minutes for the desk clerk to return. We were given another room on the first floor next to the exit door. The room didn't smell very fresh, but we attributed it to the ac being off. When we left our room we found out the door would not lock. The desk clerk came and checked out the lock and replied that he really didn't know what to tell us. We didn't want to try a thrid room and at that time we checked out of the motel.

The hotel did not fill up overnight as he said, in fact there were only only 13 cars there at 5am. The desk clerk wasn't outright rude but was certainly not friendly. Although it seemed like he was trying to be helpful, his description of how busy and loud the expected guest would be made it seem like our stay would be a nightmare. In fact, we later started thinking that he was trying to get us to leave.

I checked out the breakfast area and noticed there were only 3 table and 9 chairs, a very small area for 50+ rooms. Prehaps I didn't see the entire breakfast area.

Being gold Choice members and were using 20,000 points to stay at this location. Since we were staying a couple of more days in Payson we decided to discuss the problem with the manager. She was very nice. but at a loss at to what had happened the previous day and said the desk clerk should have know from the reservations that they would not be full. We decided not to stay at the hotel even though we could have had a "free" room by using points.

My ratings are based on our experience at the hotel and the desk clerk, not the manager.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank CowtownNative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckeye, Arizona
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 27, 2012

If your spending the night in Payson, AZ you must stay at the Comfort Inn!
Nice clean rooms, good size with microwaves and fridge. All rooms have flat screen T.V.'s with tons of channels. The pool and jacuzzi and awesome both are in doors heated and very clean. The morning breakfest is free with so many choices you won't go away hungry. Pauline the front desk mgr was very helpful..

We will definitely STAY here again!

Room Tip: We stayed on the 3rd floor so no one was above us.
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank REX D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_az347, General Manager at Comfort Inn Payson, responded to this review, September 8, 2012
Thank you for your compliment. I try to be as helpful for the customers as possible. I have enjoyed meeting all the new people who have stayed at the hotel over the years. We look forward to seeing you again. Pauline, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cottonwood, Arizona
Level 4 Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 24, 2012

Travel on business quite frequently to Payson and thought this was a nice establishment. Check in was quick and the room was good-sized, clean, and equipped with updated electronics. Only minor quibble is that the ventilation system was a bit noisy at the higher setting. Check in and out both quick and efficient.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank purcfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_az347, General Manager at Comfort Inn Payson, responded to this review, September 8, 2012
Thank you for your feedback. We always like to hear from the customers. I am sorry that the air conditioner unit was making noise. We strive to make the guests as comfortable as possible. We look forward to seeing you again. Pauline, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level 5 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 23, 2012

This was a fairly decent motel. Very clean, good breakfast selection with both hot and cold items. Carpet, bedding and bathrooms all in good shape. One of the front desk attendants could not answer any of our questions about the surrounding area and there was some sediment coming out of the water fountain spicket on the breakfast bar, but other than that a good place to stay. We did not like our original room and they were able to accommodate us to an upgraded room with no charge. Would stay again.

Stayed July 2012, traveled with family
Helpful?
1 Thank PinkBonBon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chino Valley, Arizona, United States
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 5, 2012

We are here in Payson for 5wks for work. Pauline the front desk mgr. is the best.. She had her fiance come over to help me with my new blue ray player. She always helps us everyday with any questions we have.
The hotel is very clean and has an indoor pool. The views are great too.

  • Stayed June 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea, Canada
Level 6 Contributor
134 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed June 21, 2012

We arrived earlier than the check-in time and the front desk was able to accommodate us. Very attentive front-desk clerk. Large comfortable and clean room and was able to avail ourselves of the guest laundry room. Very nice breakfast with fresh fruit, cereal and pastries.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank youngmml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Payson

Property: Comfort Inn Payson
Address: 206 S Beeline Hwy, Payson, AZ 85541-4811 (Formerly Holiday Inn)
Phone Number:
Location: United States > Arizona > Payson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Payson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Payson 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Payson is nestled among the Ponderosa pines and clean air of the Mogollon Rim. We are a short drive from Phoenix. The Tonto Natural Bridge, camping, hiking, fishing, hunting and boating areas are all in the area. The Comfort Inn-Payson hotel offers guest rooms with wireless Internet access. The hotel is 100% non-smoking! We are the only hotel in town with an elevator. We offer roll-aways at a nominal fee and cribs for no charge. We have cable TV with HBO. Without exception, the breakfast bar is the best in Payson. Our biggest asset is our homelike atmosphere which has people returning from the hustle and bustle of bigger towns time after time. **We are a non-smoking and pet free hotel** ... more   less 
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Also Known As:
Holiday Inn Payson

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