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“truly paradise”

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JW Marriott Scottsdale Camelback Inn Resort & Spa
Ranked #2 of 5 Hotels in Paradise Valley
Certificate of Excellence
marietta, ga
Level Contributor
153 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“truly paradise”
Reviewed April 4, 2013

this property is lovely with very good service. the spa is is very restful and efficient and you can use the pool and other amenities there for the entire day when you book a treatment. the pool at the spa is preferable to the main pool as it is less crowded and more tranquil. there is food and drink service around the pool that is tasty, but expensive. the views here are wonderful and they have a 7am morning hike in the surrounding area for no charge. we stayed in the 400 building which was a perfect location if you are using the spa. rooms are very large and well appointed. we had a patio versus a balcony which we preferred because during the day there will be some shade. the sun can be a bit much. the room also has a small kitchenette with a refrigerator, sink and microwave. they have cars and drivers available if you want to go off property. we hired one when we got there to take us to aj's, a gourmet food and wine market. drinks can add up quickly, so this was a real advantage.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank verysatisfied09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,913 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (475)
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English first
Chicago, Illinois
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 4, 2013 via mobile

Stayed at the JW Marriott Camelback Inn at the last minute because our flight to SF was delayed/canceled. The week prior we were at the Four Seasons in Scottsdale. I cannot compare the two.
From the time we checked in to the JW Marriott until the time we checked out, we had nothing but superior service!
The staff here is VERY well trained.
EVERYONE was kind, helpful, attentive, polite, and professional. The attention to detail was superior. WOW! I can't say enough good things about this place!
The second day we were there, my 11 year old had horrible abdominal pains, followed with vomiting which lasted from 4pm until we took her to the hospital at 2am. Prior to that, I went to the front desk to ask for Gatorade for my sick daughter. I was told by the sweetheart at the front desk that the gift shop was closed, but they'll have someone open the store to get Gatorade and deliver it to our room. Within 10 minutes, it had been delivered. They also printed out directions to the Phoenix Children's Hospital and told me they will take us in a Town Car and that it will be free of charge. My daughter needed an emergency appendectomy. While I was with my daughter in the hospital, my husband went back to the hotel with our other two young children, to find a stuffed animal and a beautiful get well card for my daughter that was signed by the front desk staff. Oh my goodness, I cried when I saw that. The staff at the JW went above and beyond for us and made us feel special at such a difficult time. Actually, they made us feel like family.
Besides all of this, the attention to detail and customer service here is the best I've ever experienced at any hotel.
The hotel is gorgeous, the pool is amazing, and the grounds are stunning with the most beautiful flowers surrounding it.
You will not be disappointed staying here!
My heartfelt thanks to the staff at the JW Marriott Camelback Inn for absolutely wonderful service!
We will definitely be back!!! :)

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank H D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 4, 2013

We just stopped for dinner on the way to Phoenix. The hotel sits in the shadow of Camelback Mountain so we saw a beautiful sunset as we were dining in the outdoor cafe as music was being played. Food delicious and service was impeccable

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank sharon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 3, 2013

Stayed here for 3 days with my wife while in town for business. This was my first stay at the Camelback Inn and I was very impressed with the resort. The grounds were nice, the restaurants were very good, the room was nice, and the pool was fun. Above all, the people who work here are extremely friendly and helpful. My stay here ranked favorably against previous stays at the Phoenician and other nearby resorts. We'll be back.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhiterockHorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 2, 2013

Took the family here for Spring Break. Had one room for the four of us.

Pros
Outstanding property...beautiful grounds and buildings that are immaculately maintained. Rooms are very quiet and curtains make it totally dark at night. I travel a lot for business and am surprised by the poor curtains in many properties. Lots of hot water and great AC. Separate bathroom makes it easier to maintain privacy. Bathroom also has a nightlight that makes it easy for early risers who want to get dressed early and exercise without disturbing the rest of the family. The R-Bar patio at night is a great hangout spot and kid-friendly. Great happy hour and quality entertainment that was understated and relaxing. Close to Cholla Trail for those that like to do hiking.

Cons:
Pool chairs fill up quickly. They don't appear to monitor or have a policy for people who claim chairs and are gone for hours.

Pool food prices are high at $15 burgers, $6.50 for domestic beer and $10 for low quality white wine. Makes it hard for a family to stay there all day.

Other
Kids will like the natural wildlife including quail, rabbits, chipmunks, birds, etc.

We were invited to Managers Reception and we didn't want to go at first. Glad we did; food was great and senior staff clearly want you to have a good time.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wreid10968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton Park, New York
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 1, 2013

Loved the place. Great pool. Close to Botanical gardens, zoo, cactus league baseball. Make certain to bring water on the power walk....you will love it!

Skip the steak restaurant, Rita's is much more fun. Outside dining with all the same food.

The spa is real nice. The local golf course is a good track.

Room Tip: Ask to be in the back....595-598.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nycp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Leadership, Manager at JW Marriott Scottsdale Camelback Inn Resort & Spa, responded to this review, April 2, 2013
Thank you for the great review! Glad you enjoyed your stay and were able to take advantage of some of our great amenities. We hope to see you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 30, 2013 via mobile

It's is my fourth time to this hotel and it has never disappointed. Great time with family and the staff could not have been more accommodating! Grounds were immaculate. Our room was great. Excellent service from everyone we dealt with. Spa was outstanding. We will keep coming back.

Stayed March 2013, traveled with family
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Leadership, Manager at JW Marriott Scottsdale Camelback Inn Resort & Spa, responded to this review, April 2, 2013
Thanks for your loyalty and for continuing to keep coming back to visit us. We are so happy you enjoyed your stay again and we can't wait to see you back soon! Don't forget to check out our bathroom and golf course renovations, both will be done in October!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Scottsdale Camelback Inn Resort & Spa

Property: JW Marriott Scottsdale Camelback Inn Resort & Spa
Address: 5402 E Lincoln Dr, Paradise Valley, AZ 85253-4118
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Paradise Valley
#2 Spa Hotel in Paradise Valley
#2 Luxury Hotel in Paradise Valley
#2 Top resorts Hotel in Paradise Valley
#2 Romantic Hotel in Paradise Valley
#3 Business Hotel in Paradise Valley
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Scottsdale Camelback Inn Resort & Spa 4.5*
Number of rooms: 453
Official Description (provided by the hotel):
Unrivaled among Scottsdale resorts, JW Marriott Camelback Inn Resort & Spa remains faithful to its storied history while boldly embracing the future. Located on a breathtaking 125-acre campus beneath Mummy Mountain, this stunning luxury resort features a hacienda style entry, casita guest rooms and impressive amenities that leave guests with the thought of "In all the world, only one..." In addition to 24-hour room service guests can indulge in the fresh restaurant offerings including Rita's Kitchen, R Bar, featuring live music and inviting fire pits, or the famed BLT Steak. Golfers will enjoy 36-holes of championship golf at Camelback Golf Club or instruction from the Advantage Golf School. Spa-goers can unwind at award-winning Camelback Spa with a signature spa treatment, or poolside beneath a cabana while overlooking Camelback Mountain. When you are ready to discover the local area, allow the professional concierges to compliment your interests with the perfect activity or attraction. It's easy to understand why families, business luminaries and leaders alike return to Camelback Inn year after year. ... more   less 
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Also Known As:
Jw Marriott Camelback Inn Scottsdale Hotel Paradise Valley
Jw Marriott Camelback Inn Scottsdale Resort And Spa
Jw Marriott Scottsdale
Camelback Hotel Jw Marriott
Marriott Scottsdale
Scottsdale Marriott

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