We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful surprise getaway!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sanctuary Camelback Mountain
Ranked #1 of 5 Hotels in Paradise Valley
Certificate of Excellence
Menlo Park, California
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Wonderful surprise getaway!”
5 of 5 bubbles Reviewed May 13, 2014

My wife and I were fortunate enough to spend 5 nights at Camelback Sanctuary last week as part of a surprise getaway for my wifes 40th. I wanted a place that was warm, good pool/spa options, and of course great food etc. After exhaustive research I settled on Camelback based largely on the reviews here on TA and overall the reviews were spot on. I emailed back and forth with the concierge (thanks Carol!!) organizing spa appointments, dinner, and of course flowers/champagne to be in the room on arrival (all of which were wonderful!)

We stayed in a "Spa Suite" which was beautiful and although it didn't have any view to speak of (I take it that the mountain side rooms might have better views but they're less 'spectacular' rooms) the fit out was great and it was perfectly located near the Spa, main Pool etc. There's a great outdoor tub which on paper was great but unfortunately due to quite noisy events each night we were there, we weren't able to enjoy the romantic aspect of it. Another negative was the noise of the A/C unit in the room..it didn't disturb me very much but it disrupted my wifes sleep every night as it turned on and off.

The restaurant and bar were great and the staff for all meals we had there were all fantastic as well. We ate in Elements 2 nights and were wowed by the menu each time. We also took advantage of the closeness of Old Scottsdale to head there for a few meals out as well.

Most of the reason we went to Sanctuary was to relax and that meant lots of lazy time around the pool which by and large was great. One point of slight frustration (which has been mentioned by several reports here) is how busy everything can seem. The spa is 'public' and anyone with any kind of spa treatment can use the full resort facilities including the pool etc so it tends to get very busy, especially on the weekends. Most of the five days we were there almost every single chaise at the pool was full (and we went Thurs - Tues). It was frustrating when you could tell (they were in spa robs, sandals etc) that the majority of the chairs were being used by day spa visitors and not prioritized for guests paying ~$600+/night. That being said, poolside service was always fast and courteous and we never went without (LOTS of water top ups which was awesome!)

Overall we were really happy with Sanctuary. Its small and upscale and although it can feel overrun quite easily in the bar/restaurant and around the pool it was definitely a great choice for our special getaway. The location is great and accessible to day trips or just nights out but you always have great room service and a comfortable night in should you want to put your feet up. If you're looking for a small luxurious retreat in the Scottsdale area you should definitely give Sanctuary a go!

Room Tip: Mountain Views have better views of the mountains etc but the Spa rooms are more luxurious and close...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankDrebin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 14, 2014
Be sure to tell you wife Happy Birthday from everyone here at Sanctuary. It’s always an honor when we get to be part of special moments in people’s lives, so thank you for choosing to celebrate with us. So glad to hear you enjoyed the spa suite despite not having as great of a view as our mountain suites and casitas have. We’re very sorry to hear that the noise from the events prevented you from utilizing the outdoor tub. We sincerely apologize if the AC unit disrupted your wife’s sleep. We will have our engineering department look into the situation. It’s great to hear that you not only enjoyed elements once, but twice. Due to complaints about overcrowding at the pool we will be trying a new policy where day spa guest will not have access to the pool on the weekends. Hopefully that will help make the overall experience better for all of our resort guests. Thank you for letting us know about your concerns regarding the pool, bar and restaurant. We are working very hard to ensure that every guest has a magical experience every time they visit the property. Thank you again for taking the time to write a review about your visit. We hope to see you again next time you make it over to the Scottsdale/Phoenix area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,597 reviews from our community

Traveler rating
    1,264
    198
    80
    35
    20
See reviews for
185
752
84
230
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (402)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Green Bay, Wisconsin
1 review
5 of 5 bubbles Reviewed May 13, 2014

Just stayed at the Sanctuary for the second time. Our experience was once again fabulous! Rooms are beautiful, staff is absolutely fantastic and all committed to ensure you have a great time! We hiked Camelback this time with a group, had a spa treatment and hung out at the pool. We had breakfast and lunch in our room, food was fabulous! We had dinner one night at Elements and had no trouble getting a table by making a reservation that afternoon. Food was excellent, wait staff was friendly and attentive and the ambiance was great. It is also pet-friendly and they were very accommodating with a welcome kit and even lending us a crate he could hang in when we were out of our room and he couldn't come with. We will definitely be back and would definitely recommend to others!

Room Tip: If you want a great view and to be up a little higher, the mountain suite is great. Bathroom is smal...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 14, 2014
Thank you so much for choosing Sanctuary again for your yearly retreat. We are delighted to hear that you had a wonderful visit again and that our staff took such great care of you. Sounds like you packed a lot of fun activities into your stay. It’s always great when our guest take full advantage of everything the property has to offer, which it sounds like you all did. Thank you for sharing your experience on Trip Advisor and we look forward to seeing you again next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 13, 2014

You know it's going to be a pampering experience when… we were greeted by an incredibly helpful and kind member of staff called Nathan - this young man actually provided us with a 5-star experience. Way to go Nathan! All of the other staff were kind and quite helpful too. The property is tranquil and delightful. Our room (once we visited 3 and chose the winner) was absolutely perfect. It was large, felt like a private residence. There was a little kitchen complete with cooking facilities so we prepared breakfasts and lunches and stocked up on drinks that we could enjoy by a pool very close to our room. The bed was very comfortable. Though the decor is dated, in our opinion it was really cool. We wouldn't change a thing. Food at the restaurant was good and the waitstaff were excellent. What we loved best about Sanctuary was the option to be away from it all, thanks to a couple of random satellite pools. We actually ended up having one all to ourselves the entire weekend and that was so special to us. Grounds are beautiful, it's a bird's paradise and now ours too. I'm planning to bring my entire family out the same time next year.

Room Tip: ask to see a couple of rooms within your price range. rooms are all slightly different so you're...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 14, 2014
Thank you for taking the time to provide us feedback about your recent stay. We are very glad to hear that Nathan took such good care of you when you arrived. We are really glad to hear that you enjoyed your rooms. We take our guests comments seriously, so we will be updating the décor in our rooms over the next year to make your experience even more magical. We agree completely that Sanctuary is a great place to escape the day-to-day and relax. We look forward to having you back in and getting to meet your family this time. Thank you again for staying with us and we will see you next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed May 12, 2014

Have stayed at the Sanctuary many times ...... both in corporate functions and for personal stays..even had my sons wedding rehearsal dinner plus a corporate Christmas party there

Since it expanded the bar to double it size the restaurant is way to busy and the food is a three star and best ..... they had such a big weeding I could not even get a dining table and I had to park my car fifty yards from my rooms ......

I am done with this place ...... if you want to hang out like a Scottsdale nightclub then go but if you want a quiet serene experience the Sanctuary is not the place

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 13, 2014
Thank you for taking the time to provide us with feedback about your recent experience. I am very sorry to hear that you were so disappointed with your recent visit. We appreciate your business over the years and your comments are very important to us. We take both the quality of the food and your overall experience here seriously, and we are very sorry to hear that you feel like they have suffered since the bar’s expansion. Please accept our apology for any inconvenience the wedding caused. We are still very much a serene escape and luxurious alternative to the usual nightclub scene in downtown Scottsdale or Phoenix and are very sorry to hear that you did not feel the same way. We hope you will not let this one unfortunate experience ruin your impression of the resort. If you would like to speak more in depth about any of these issues please feel free to email me directly at sleslie@sanctuaryaz.com.

Thank you again for your feedback,
Steven Leslie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, USA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 12, 2014

My friend and I did a "girls get-away" after a conference for two and a half days. What a great experience. Absolute peace and tranquility. Food is marvelous. Service is just wonderful, there are just not enough superlatives.

Room Tip: Do the upgrade!!!!
See more room tips
  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMB6155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 13, 2014
Thank you for choosing Sanctuary for your recent girls’ getaway. We are delighted to hear that you all had such a wonderful experience. We always love to hear that our guest leave the resort relaxed and refreshed. Thank you so much for taking to the time to review your stay and hopefully we will see all you ladies again sometime soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stilwell, Kansas
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 9, 2014

This property is amazing! I've held events there over the past 4 years and each time the event was flawless - the management team is strong and every employee we encountered was professional, friendly, willing to do whatever it took to make our event successful. The sales manager and director of catering/conference services were simply wonderful! Once the contracts were signed, unlike so many other properties, the attention to details did not end there. The sales manager remained involved and along with the director of catering and conference services ensured everything worked perfectly. The property is gorgeous - the food is amazing (thank you to Chef Beau!), the spa is beautiful, the rooms are wonderfully appointed and immaculate, the grounds just gorgeous. Truly, it's always such a pleasure to work with this team and to be at this stunning property!

Room Tip: All rooms are great - but spring for a suite - even more amazing!
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 12, 2014
We really appreciate you taking the time to review your previous experiences with the resort. It’s always great to get feedback from return guests, who have really experienced what Sanctuary has to offer. We are delighted to hear all the kind things you have to say about our management, staff and resort overall. Thank you so much for all your business over the years and we can’t wait to work with you more in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 8, 2014

Life occasionally necessitates a getaway, and as a resident of Scottsdale, there are several formidable options locally. The Sanctuary however is in a class of its own, oozing elegance and charm from the moment you arrive. The easygoing yet attentive staff greet you with a warm welcome that confirms you are at the right place. Somehow they always manage to be there when needed without being obtrusive.

The newly refurbished Jade bar was a blast, aided significantly by the lighthearted and knowledgeable crew. The view is amazing, and worth the price of admission alone. Dinner at Elements, the hotel culinary showcase, was phenomenal. Both the food and the service were extraordinary, and the menu was extremely imaginative.

Properties ultimately reflect ownership, and this resort is a well oiled machine,with attention to detail and a knack for what makes a stay memorable. You can tell the staff loves what they do, and the guest becomes the beneficiary. There are other options in Scottsdale which I have sampled, but when it counts, the Sanctuary is my getaway of choice for all the reasons mentioned here, and many more. Once you stay there, you will understand.

Room Tip: The suites are worth the splurge, with separate living room and outdoor bath and shower.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank henry n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 9, 2014
Thank you so much for taking the time to review your recent stay with us. We always love to hear when locals decide to escape their daily lives and do a staycation here with us. We are delighted that you had such a wonderful experience from start to finish. It sounds like you really enjoyed elements and the newly expanded and redesigned jade bar. Thank you so much for the kind words about our staff, who work so hard to ensure that every guest has a phenomenal experience and leaves the resort with magical new memories. We hope to see you again next time you need a relaxing getaway.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Paradise Valley
Camelback East
Royal Palms Resort and Spa
Show Prices
Show Prices
Show Prices
The Phoenician, Scottsdale
#16 of 75 in Scottsdale
4.5 of 5 bubbles 2,127 reviews
Show Prices
Show Prices
Show Prices

Been to Sanctuary Camelback Mountain? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sanctuary Camelback Mountain

Property: Sanctuary Camelback Mountain
Address: 5700 E McDonald Dr, Paradise Valley, AZ 85253-5218
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Paradise Valley
#1 Spa Hotel in Paradise Valley
#1 Family Hotel in Paradise Valley
#1 Top resorts Hotel in Paradise Valley
#1 Romantic Hotel in Paradise Valley
#1 Luxury Hotel in Paradise Valley
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sanctuary Camelback Mountain 5*
Number of rooms: 105
Official Description (provided by the hotel):
Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, HotelsforEveryone, Hotwire, Hotels.com, Priceline, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Sanctuary Camelback Mountain reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sanctuary Camelback Mountain Hotel Paradise Valley
Sanctuary Camelback Mountain Paradise Valley

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing