Was really looking forward to our overnight visit and a dinner at the hotel restaurant. We arrived around 6pm, were checked in and taken to our "Casita". It was a bit too funky, looked a home job
basement remodel. The beds were terrible, we had two oversized singles and both beds were broken down on the sides. You had to stay in the direct center of the bed or you felt like you were going to roll in the floor. This room was more than $400.00/night and I have had far better rooms at $89./night. The restaurant was very expensive, we did have a very good meal and a terrific waiter but….we were in one of their elevated 'Banquettes' just weird seating and odd shaped table. We were just starting our dessert and coffee when a table with a party of 10 directly across from us left. The table was less than 8 ft away, the bus staff starting cleaning dishes, clanking and banging, moving the tables
around, walking around carrying chairs right in front of us, 3 times. Then, the new table cloth was put on with great flapping. Then, the spray bottle came out and he proceeded to spray the table cloth, smooth it out, sprayed it again, more straying and smoothing…all this furniture moving,
cleaning up, rattling dishes , flapping table cloths, this show comes with a dinner bill of $295.00
I asked to speak the restaurant manage, as I was explaining the situation to him, he reached into his pocket, handed me his business card and said "Be sure to give me a call next time you come for dinner, I will make sure you are taken care of." Ok, I was not looking for a free meal or a free bottle of wine, pointing out a serious problem with cleaning up and setting up that should have been done when the restaurant was clear of diners. And, we were very close to closing time. There were a couple of chairs still scattered around , the manager looked at the "project" and walked away…as he stepped around the chairs. We left about 5 minutes later and had to walk around the chairs that had been left right in front of our table. It really was surreal. Certainly not the experience we were expecting.
- Official Description (provided by the hotel):
- Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away. ... more less
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- Also Known As:
- Sanctuary Camelback Mountain Hotel Paradise Valley
- Sanctuary Camelback Mountain Paradise Valley