My friends and I booked the 2 bedroom+spa for a girls weekend. Upon arrival we quickly discovered why the "management/ staff" was no where to be found and that the office was closed. Although the cabin was generally clean, the porch lights didn't work, and the spa and DVD player were broken... The reasons why we booked the "upgraded cabin" in the first place. Nothing was done about it by management. Bottom line is management agreed to comp one night but then charged us the full amount. We called numerous times to address the situation but the people were rude, lied and unapologetic. Beyond disappointing. Will never stay again!
- Official Description (provided by the hotel):
- Resort Cabin Services is the new ownership company that manages the reservation system and facilitates maintenance and cleaning services for individual owners of Bison Ranch, Mogollon Resort Cabins and Mogollon Airpark on the East end of Overgaard at an elevation of 6600 next to the Sitgreaves National Forest. The terrain is made up of tall growth Ponderosa Pine, Cedar, Pinion Pine and Juniper. The temperatures are typically 20 - 30 degrees cooler than the desert of Phoenix and a wonderful escape from the heat in summer and nice retreat year round to include snow most winters with Sunrise Ski Resort about an hour drive. The current inventory of individually owned cabins/condos is approximately 5 in Bison Ranch, 10 in Mogollon Resort Cabins and 1 in the Airpark. All the properties are fully furnished and include linens and towels. Guests should plan to bring their own personal hygiene items and beverages. Beware that Resort Cabin Services should not be confused with other management companies that also rent properties in the same named communities. Resort Cabin Services limits the number of properties serviced to maintain the highest standards of cleanliness, maintenance, and repair. ... more less
- Also Known As:
- Mogollon Resort Cabins Hotel Overgaard