My recent stay at the Mogollon Resort Cabins was nothing but disruptive and disappointing. It was suppose to be a relaxing weekend getaway to celebrate a birthday with some good friends. Unfortunately, it was nothing of that nature. There were numerous mishaps and management had to come out several times in order to assess or "fix" things.The dvd player ate our dvd and despite their efforts to fix it, it was just a lost cause. We specifically chose the Homestead cabin for the the sole fact that it had a hot tub. Of course, like everything else in the cabin it broke. The first night it worked fine, but the next day when we went to go sit in it we found that it would not heat up. Management came out again and told us there was nothing they could do to fix it and promised to "credit us completely for Saturday night when we check out". Unforunately, that did not happen. That is completely unacceptable when the whole selling point of staying there was for the hot tub and that is not what we were originally told when they came to the conclusion that it could not be fixed that night. This was a weekend we were all looking forward to and it's unfortunate that it was so frustrating and such a letdown.
- Official Description (provided by the hotel):
- Resort Cabin Services is the new ownership company that manages the reservation system and facilitates maintenance and cleaning services for individual owners of Bison Ranch, Mogollon Resort Cabins and Mogollon Airpark on the East end of Overgaard at an elevation of 6600 next to the Sitgreaves National Forest. The terrain is made up of tall growth Ponderosa Pine, Cedar, Pinion Pine and Juniper. The temperatures are typically 20 - 30 degrees cooler than the desert of Phoenix and a wonderful escape from the heat in summer and nice retreat year round to include snow most winters with Sunrise Ski Resort about an hour drive. The current inventory of individually owned cabins/condos is approximately 5 in Bison Ranch, 10 in Mogollon Resort Cabins and 1 in the Airpark. All the properties are fully furnished and include linens and towels. Guests should plan to bring their own personal hygiene items and beverages. Beware that Resort Cabin Services should not be confused with other management companies that also rent properties in the same named communities. Resort Cabin Services limits the number of properties serviced to maintain the highest standards of cleanliness, maintenance, and repair. ... more less
- Also Known As:
- Mogollon Resort Cabins Hotel Overgaard