First of all would like to say the front desk staff were great & very personable. Over the last 7 years, we have stayed at a dozen different Holiday Inn & Holiday Inn Express hotels. This was by far the most disappointing.
Day 1: Sheets scratchy, felt cheap, Tp & Kleenex rough. Upstairs floors creaked, thin walls, could hear talking, footsteps, coughing, flushing, etc...
Day 2: Got in at 9pm. Coffee was not restocked and soap bar disappeared & wasn't replaced. Walked into bathroom & floor was 1/2 filled with water. Looked like leaking toilet. Staff had one clean room left & checked us in to the room upstairs.
Got back around 1pm. I could see our door was not latched & just pushed it open without using card key. Maids cleaned room & not locked.
We payed for a suite this time thinking it would be a nice upgrade. The only difference is that it was a larger room. The taxes on the room were about $22 per night. There were lots of small issues such as the bathroom doors stuck & were hard to open & close, the closet doors were tough to pull open, the water pressure was poor, it took 5 minutes for the hot water to reach the third floor, the shower handle was loose, the toilet handle felt like it might fall off, and the front door locking mechanisms were definitely having problems. I advised the staff of the major issues as they occurred. Upon check out we received no apology or discount. We would never stay at this particular hotel again. What a disappointment!
- Official Description (provided by the hotel):
- Oro Valley's newest hotel. Formerly Wingate by Wyndham. Beautiful views of the Santa Catalina Mountains. Chili's restaurant in parking lot. ... more less
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- Also Known As:
- Oro Valley Hotel Oro Valley