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All reviews free shuttle air con restaurant staff exceptional customer service convenience store floor room pizza restaurant tennis courts bit dated bottom floor stayed here for nights short drive loved staying here close to town new zealand definitely stay here again serviced daily
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8 - 13 of 293 reviews
Reviewed August 2, 2018

Stayed here for 2 days - would compare this to a New Zealand motel - was tidy and OK. Pool area and pool were great. Close to town by car - Touch of Samoa massage was next door which was good. Staff were friendly.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank DDaisy7424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your feedback and valued patronage. We would love to serve you again or your family and friends. We pray a blessing over you and yours!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2018

We stay at Insel every time we travel to Apia and their hotel is perfect. The rooms are very spacious with a full kitchen and fridge. The staff is so friendly, quick to respond, and helpful. The restaurant food was delicious! We stayed on a Sunday and the meal that was spread was delicious! I was so excited! We ate there even for the Friday night bbq. We had a great time playing tennis. Overall I def recommend. the perfect place to getaway!

Date of stay: July 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Jenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 3 weeks ago

We are so pleased you were happy with your stay! Thank you for your feedback to help us improve on our services. We hope to serve you again or any of your friends and family and pray a blessing over you and yours!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2018 via mobile

Insel Fehman is our go to place in Samoa and once again we were not disappointed. This time we stayed on the ground floor and the room was perfect. We had our daily free breakfast which was sufficient to start our day. Lovely to see the same friendly staff. Thank you to awesome Tania/Tanya at reception who is always friendly and gracious. Special mention and thank you to the hardworking restaurant staff who are exceptional. Great to see Junior again too. Faafetai lava

Date of stay: July 2018
Trip type: Traveled with family
1  Thank Liz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your patronage! We are thrilled you are a repeat customer and you were happy with our efforts to serve you. We hope to cater to your again or to any of your family and friends. Our warmest regards from our hotel family to you and yours. Stay blessed!

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Reviewed July 12, 2018

We stayed on the second floor rooms and on first appearance it was slightly outdated and I was a little doubtful. However we were there for a week and I grew to really like it. It had what I needed - our stay included breakfast and this was good everyday. Bed were comfortable, the showers were really good pressure (better than what I have in NZ) and the air con and fans worked in our room. The sliding door didn't lock in our room which was a concern first few days but we soon fell into island life and forgot about it carrying out passports etc with us all the time. Rooms were clean, hotel was clean, pool was reasonable kids love it but they are able to swim. I would stay here again as the service outweighed the "looks" of the hotel. Lots of people were there so it seems it still is popular! We were a family of 2 adults and 3 children (7,4 and 6 months) travelling with my mum, sister, sisters partner and 2 year old niece.

Room tip: Room 206 - second level was perfect not too high but no the bottom
Date of stay: June 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Kasey20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your feedback and patronage! We value your comments to help us improve on our service. For your information the hotel has been under renovation and half of our rooms are now completed. We sincerely hope to have the opportunity to serve you again or your family and friends. Warmest regards from our hotel family to you and yours!

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Reviewed May 31, 2018

It was a very reasonable rate and as i got it in a package even better
The rooms were clean especially for the age of the building
But the best thing was the staff who were always there and more than helpfull
Its vicinity to the City was not to far and became a routine walk which i enjoyed

Date of stay: May 2018
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank jamiel982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your valued feedback to help us improve on our services. We appreciate your patronage and hope to serve you again or your family and friends. Stay safe and blessed on your future travels and we wish warmest regards from our hotel family to you and yours!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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