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“THANK YOU” 4 of 5 bubbles
Review of Insel Fehmarn Hotel

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Insel Fehmarn Hotel
Ranked #14 of 31 Hotels in Apia
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“THANK YOU”
4 of 5 bubbles Reviewed April 3, 2013

I would like to take this opportunity to say a big thank you to the staff at Insel Fehrman in particular the adorable Christine for always checking up on us to make sure everything was ok with our stay. Also to the front of house staff Tournament and Sam as well as the other lads also the Restaurant staff, laundry staff and housekeeping your helpfulness and friendliness made us feel so Welcome and well looked after!! Doesnt matter where you stay if the service is not good then it doesnt make for a good experience and your service was one of the best I have experienced and I have been to alot of Hotels/Motels. Yous are the face of Samoa for alot of tourists who visit so keep being amazing!!

I will definitely be visiting yous again even to pop in to say hi on my next trip.

Fa'afetai fa'afetai tele lava
Itutogia'i Julia Umaga
Guest 25th - 30th March 2013

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JuliaU420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Pago Pago, American Samoa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 28, 2013

Our one-week stay at Insel was great....very relaxing. The rooms were great except the showers. They were too small. I would not recommend it to a claustrophobic person. Another thing was the towels. Although green is a nice color for towels, white would be even better. In that way, you can tell if they are really clean. The staff are very cool and friendly. A special thanks goes out to Christine for making our stay enjoyable. Fa'afetai!

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tofoi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tafuna, null, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 18, 2013

Anytime I travel to Apia I always book this hotel.

A group of us girlfriends had booked our stay at Insel because we were celebrating our friend Penni-girl's birthday in Apia.

The staff are extremely friendly and courteous. I'd like to thank Christine for always making my stay at Insel a pleasure! Thank you sincerely Christine.

Thank you to Vanessa at the front desk also to Tournament. Sam and Herman for always being so kind helpful and resourceful. THANK YOU to Mary at the restaurant for always giving exceptional service when dinning at Insel.

Thank you to the entire staff at Insel for always exceeding any and all my expectations. Your service is something I wish everyone had the chance to experience.

Sincerely,

Nina AhSoon

Room Tip: room 114 may need to service the AC unit.....
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nina684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 8, 2013

My first stay at insel with a group of my closest friends checking in was easy and the welcome was awesome. Staff were fabulous always helping and smiling and would go out of their way for you. Buffet breakfast can't complain was filling and a good selection. Rooms were awesome just shower is abit small but all in all it was really good staying at Insel would stay with them again definitely.

Stayed February 2013, traveled with friends
Helpful?
6 Thank Sau S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

My second stay at this hotel in Samoa, and enjoyed it more this time around. It is older the most hotels around but solid. Was here during the Cyclone Evan in December and the staff were very well equipped to deal with the situation. They were amazing in staying back on site and looking after the staff, updating us regularly about the airport flights and cyclone status and kept us well fed. Hotel also had its own generator for electricity which helped during power outage.

Location wise it is well situated and not too far from town. Great if you have work to do at the hospital as its only a short walk to it. Restaurant food is generally nice and the local beer is always served chilled (vailima), breakfast does get boring but plenty and was included with my room rate. Has a small swimming pool and a tennis court. All in all good staff service, and reasonably priced. With definitely stay there again.

Room Tip: Rooms on 2nd and 3rd floor are good value.
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  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank N4V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 3, 2013

We had a wonderful 10 days trip to Apia and we stayed at Insel Fehmarn Hotel.... We had nearly 50 people of our Ola Taumafai Youth stayed at the hotel. We enjoyed the pool, friendly staff, and most of all, enjoyed the smell of the hotel towels --thanks Fia, Christine and the girls!. You do a marvelous job. Also special thanks to Adele and the Admin staff--Patricia, Vanessa, Fili, Eti and Joseph, Sam, Herman and just to name a few.... Also to our crew at the Restaurant--Paul and the team, you guyz are awesome.... Your hospitality is beyond description.... loved the food and the smiles--daily! thanks for making each and everyone of us feel at home....
Loved the family rooms, it surely feels like home, we can go from room to room... Service, just wonderful..... People are always willing to care and lend a helping hand. Thanks team for making it possible for us to have a great time.

If you looking for a place to stay! Insel is the place!
Thanks....

Room Tip: if you want a better view, choose the level 2 or 3... good a/c rooms
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  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank seal n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

Eight of us @ Christmas.Staff friendly.Loved spacious rooms could gather as family & eat together.Had rooms made up each day.Loved air con & hot water. Minor points to help improve Insel 1 Oven top not clean 2 Have variety in breakfast menu (eg pancakes & different breads?) but thank you for complmty breakfast 3 Have complimentary milk or cold H2O in the fridge for those who spend over $2K on accommodation 4 Door men help carry bags at check out eg call rooms & ask if help with bags needed. Dad so impressed he is planning taking mum there to stay for her 70th.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Insel Fehmarn Hotel

Property: Insel Fehmarn Hotel
Address: Cross Island Road, Apia, Upolu, Samoa
Phone Number:
Location: Samoa > Upolu > Apia
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#6 Family Hotel in Apia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Insel Fehmarn Hotel 3*
Number of rooms: 54
Reservation Options:
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Also Known As:
Hotel Insel Fehmarn
Insel Fehmarn Apia
Insel Fehmarn Hotel Samoa/Apia

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