First impressions of the property and staff were great. Staff greeted us with a smile and juice/ fruit platter on arrival which was great. Rooms are lovely, plenty of space and great sized bathrooms and dressing area... Swimming pool looked amazing but were renovating at the time which made for a bit of a downer as it was very hot and my husband was looking forward to a swim the moment with stepped out of the plane. I spoke to the hotel the day prior and I feel a warning of this maintenance would have been proper as the website heavily focuses on the pool as a huge selling point for the property so it was a bummer when it was out of action. None the less, the hotel owner was very gracious is allowing us extra leeway with issues regarding our arrival times and flight difficulties which we appreciated immensely and that out weighed the need a for a pool. Breakfast and dinner was great. Proper cooked breakfast came free with the room, much better than the skimpy tropical ones we received else where. Dinner was amazing, the food was great and staff very very attentive. Lunch service was very slow and the staff seemed to be on holiday mode while the resort owners were not present. We had to ask for our own table, then a menu, then the menu we received was wrong, then it took another 45 mins to receive our meals which were just 2 mains, nothing overly crazy and we were the only diners in the entire place so not sure why it took so long. Very happy with the breakfast and dinner service though. Overall good stay, great fafa staff member on the front desk, very lovely and another fafa on dinner service. Highly impressed with their attention to detail.
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- Also Known As:
- Orator Hotel Samoa/Apia