First impresstion is always what i look for in a hotel, affarid that wasent the case with us. We booked 2 rooms & clearly in my emails said that i would like it to be next to each other, reason been is that my kids would be in the other room.....arrived given 2keys 2doors apart, explained that i couldn't have my kids so far from us, told that the rooms i requested are not next to each other and they were fully booked, ask if i could cancel cause they didn't live up to what we agreed on, i was told that i will have to pay a cancelation fee which i personaly think it was unfair, it was 5.30am & didn't have the energy to argue, stayed for a week and first few days were fine but half way through our stay house keeping would forget to swep our floor,handtowels, facecloth,bathmat etc
I honestly felt like a nagging mum having to ask for things, requested an iron didn't get it till the next day oh and the hand towels were never recived untill they did our room up the next day.
If you order room service after 10pm they charge you $5tala.
The rooms were very roomy & clean, pool was great, great location Michael the receptionnist was very helpful, the staff in the restaurant were fantastic, and they do have good food we got bored of breakfast, was the same thing every morning.
I was dissappointed cause it was recommened by a friend.
It made me wonder if they didnt do our rooms properly cause i complain about the rooms on arrival. We thank everyone for the sevice, will i stay there again? No!
Wish them all the best.
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- Also Known As:
- Amanaki Hotel Samoa/Apia