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Reviewed April 25, 2019 via mobile

I went here for a day visit to have some lunch and the great staff welcome me with their warm smile that makes you wanna dine here more!❤ Thank you Divine, Kerina, Ina, Nati ,Toto and Poto and others that I didn't mention for your great customer service that made feel so welcome!❤ Keep them they're such gems to your beautiful hotel! Had a great time, and I'll come back again! Another best place to recommend!

Date of stay: April 2019
Trip type: Traveled solo
Thank Vacation824653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2019 via mobile

The service provided by conference team was Very professional and very helpful.
Ricky, Upu, Misi, Maligi, Shive and Line.

Thank you team most appreciate all the best to nearest future.

Thank you again.

Date of stay: April 2019
Trip type: Traveled on business
Thank Jenkins N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2019

the conference room itself needs to upgrade in another level in terms of sound system, the lights cos little bit dark and the air condition as well, except the hospitality and the service of the employees of the hotel is very comfortable and outstanding in every way

Date of stay: April 2019
  • Trip type: Traveled on business
    • Service
Thank Israel Ale P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2019 via mobile

Attended the parliamentary meeting at Tanoa. The service provided by the conference team was marvelous. Thanks to Lafo, Ricky, Upu, Misi, Maligi, Kaloline, Shiv, Imo. Best place to hold a conference. Very professional environment

Date of stay: April 2019
Trip type: Traveled on business
Thank Olive K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2019 via mobile

We arrived in Samoa, expected to be picked up at the airport as previously arranged. There was no one there from hotel. The lady in the information center phoned the hotel who said for us to get a taxi and they will pay on arrival. When we got to hotel, the taxi driver charged 60 tala, we had previously agreed 50 tala, which the hotel had lack of communication on, the hotel were going to pay 60. We said we were only willing to pay 50 tala, so the driver accepted, however we had already given him a 10 tala tip, so he got his 60 tala in the end. He was a bit of a crook, lots of information he gave us on the way we found out was false.
The front of desk ladies were false, the breakfast, housekeeping and bar staff were great.
The room was comfortable and well serviced.
However, the pool area and general appearance of the 4 star hotel was needing a real scrub up.
We found the menu well below average, only had one meal there on first night before exploring the area outside hotel. We found a very nice resteraunt only 5 minutes walk from hotel. The menu had plenty of options and food very good.
Overall, would not recommend this hotel, there are plenty of others at good prices.

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank Mel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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