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Reviewed October 29, 2018 via mobile

Across the road from the markets and bus depot. Beaugiful grounds, f9od is good, nice large pool and separate kids pool, rooms are fairly rooms. There were some issues with our transfer not arriving, which we were compensated for, and the showers could be more thoroughly cleaned. However, the staff are very friendly and willing to assist. The breakfast staff are particularly lovely, with Moeana, Hana, Lauli, and Deborah making our stay very positive and memorable. We would return to this hotel.

Date of stay: October 2018
Trip type: Traveled with family
Thank Alison O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMtth, Manager at Tanoa Tusitala Hotel, responded to this reviewResponded October 30, 2018

Talofa Alison O,
Thank you for your review. You have identified areas that we need to improve. We will be reviewing these service issues with the team so we may enhance the overall guest experience. We look forward to your return visit

Regards
Team Tanoa Tusitala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2018

Once you arrive in Apia and stay at Tanoa, you will enjoy a great service with smiling and friendly people. Food and drinks of fantastic quality. Swimming pool will complete the picture of this pleasant hotel in the middle of the South Pacific.

Room tip: rooms in the garden are quiet and nice.
Date of stay: November 2017
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank TrueWellingtonian17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMtth, Manager at Tanoa Tusitala Hotel, responded to this reviewResponded October 30, 2018

Talofa TrueWellingtonian17,

We are pleased that you had this positive experience and welcome you back at any time.


Faafetai
Team Tanoa Tusitala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2018 via mobile

I have been to Samoa many times but this is the first time I’ve stayed in Tusitala Tanoa Hotel and it has been such an amazing time this time round. The staff people of Tanoa are amazing, friendly and customer service is outstanding and always smiling and have been very welcoming each time we return for the day back to our room. I want to acknowledge some people staff of Tanoa for making my stay in Tanoa a memeorable one. Thank you to Aaone, Lauli Sio, Hanna, Elena, Susi, Kaloline, Ina, Habitat & Mike Singh for always making sure that my sister and I were ok. Thank you for going above and beyond to accomodate us and will definitely recommend Tanoa to our family & friends. It’s been a good experience and we will definitely be returning to Samoa and staying with Tanoa again. Faafetai ma ia manuia. God Bless.

Date of stay: October 2018
Trip type: Traveled with friends
Thank anivaiumalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMtth, Manager at Tanoa Tusitala Hotel, responded to this reviewResponded October 30, 2018

Talofa anivaiumalo,
We are always encouraged to hear that our guests enjoy their time in Samoa staying with us. I am also glad to know that your experience was seamless from arrival to departure and our friendly staff were able to accommodate you. We will passed on your accolades to the team mentioned and welcome you back again

Regards
Team Tanoa Tusitala

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Reviewed October 20, 2018 via mobile

Wonderful hotel and staff, the room was large and clean and Ben our bartender was great and we really appreciated his welcoming smile on the island! Would really recommend this hotel as a great base for a holiday in Samoa to enjoy a little luxury and a lot hospitality! Thanks Ben and team, hope you get to enjoy the hospitality of nz soon!!

Date of stay: October 2018
Trip type: Traveled with friends
Thank LittleCloS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMtth, Manager at Tanoa Tusitala Hotel, responded to this reviewResponded October 30, 2018

Talofa LittleCloS,

Thank you for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and support, and we appreciate that.

Kind Regards
Team Tanoa Tusitala

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Reviewed October 16, 2018 via mobile

Resort location is great as it’s right in town and room sizes are great!!! The start of our trip was fantastic until we had money taken from our room and nothing was done about it. Most staff are friendly but some can be super rude and not want to help you at all.

Date of stay: October 2018
Trip type: Traveled with friends
Thank MeganM4228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMtth, Manager at Tanoa Tusitala Hotel, responded to this reviewResponded October 25, 2018

Talofa MeganM4228,

Thank you for your review.
Unfortunately we were not able to verify your claims based on the information and review of our CCTV cameras.
The majority of our housekeepers are loyal long serving employees and in this instance we are convinced that the maid servicing your room is not responsible.

Regards
Team Tanoa Tusitala.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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