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“Great place to stay”

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Tanoa Tusitala Hotel
Ranked #2 of 29 Hotels in Apia
Certificate of Excellence
Reviewed June 9, 2014

We spent 4 nights at the Tanoa Tusitala at the start of June. Our flight was delayed so we didn't arrive at the hotel until 11.30pm, the staff were very helpful and the hotel has 24 hour room service so we were able to get food which was great.

Rooms were spacious and tidy.

The pool area was great and they have a bar beside the pool with happy hour from 5-7pm with 5 tala beers and 10 tala cocktails.

The staff looked after us very well organising a trip around the island for us and taking us on a trip to feed the turtles and to the local markets. They also have a fia fia night on Wednesdays with a delicious buffet meal which I would recommend attending.

Great hotel I would highly recommend it.

  • Stayed: June 2014, traveled with friends
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Thank Jess-mckenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded June 21, 2014

Talofa Jen

We are always encouraged to hear that our guests enjoy their time in Samoa staying with us. I am also glad to know that your experience was seamless from arrival to departure and our friendly staff were able to accommodate you.

Happy hour is always popular with our guests and as you pointed out the turtle feeding is something not to be missed.

Thank you for taking time out to post a review.

Regards

Jason and the Tanoa Tusitala Team

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390 - 396 of 696 reviews

Reviewed June 4, 2014

Some good times were spent at this hotel over 2 nights. I stayed with you guys for 2 nights with 3 other friends and it was a memorable trip. Initially we were only meant to stay for one night because we wanted to see the Fiafia night and to just experience your hotel but after an awesome first night, we decided to extend our stay an extra night. It's closer to town which made it so convenient when we went out to experience the night life and it was close to food places, markets etc.

The rooms were very nice, tidy and spacious - and the aircon was definitely our best friend.
Thank you for having us, the staff were also awesome especially the ones we got to know.
P.s - awesome Fiafia night, especially the Siva Afi, would definitely come over again.

As it is positioned right in Apia, the rate for this hotel is quite expensive, but well worth it.

Room Tip: The room we stayed at was nice - it was bottom floor and it had an outside deck and a view to the po...
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  • Stayed: May 2014, traveled with friends
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1  Thank Letisia_Levave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded June 21, 2014

Talofa Letisia

We are delighted to hear that you extended your stay with us as a result of your positive experiences at the hotel. We are certainly proud of our modern, clean spacious rooms and the level of comfort they offer our guests. As you have pointed out our Fiafia night is another highlight where our guests experience true Samoan culture and hospitality.

Thank you for your comments and we look forward to welcoming you all back again in the future.

Regards

Jason and the Tanoa Tusitala team

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Reviewed May 19, 2014

Thank you to all the staff that looked after us during our stay at your Hotel. The rooms were clean, well serviced and very spacious. Thanks to Terry who met us in Apia to take us shopping. We didnt find a ukulele but we found a lot of other things. I loved the Architecture of the fale at reception. If you get to be staying at the Tanoa Tusitala when they have the Fia Fia night its a definite must see show which includes dinner. I loved it. Tried octopus cooked in a traditional sauce DELICIOUS. It was good to see that the menu included a lot of traditional food. Thanks Tai and Ina for going the extra mile.

Room Tip: Rooms 121 & 122 close to the pool, dining area for breakfast lunch and dinner and the bar.
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  • Stayed: May 2014, traveled with family
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2  Thank SELINA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded May 24, 2014

Hi Selina

We are glad to hear of the personalized service that was a standout during your stay and I will pass on your accolades to the staff mentioned. As you have pointed out the architecture at the entrance and various parts of the property is a balanced mix of traditional and contemporary design and this lends to ambience that you have experienced.
Our Fia fia night is extremely popular with both our in-house guests and locals alike, with an excellent cultural show and traditional food to complement it. I too find the octopus delicious.
Please advise us of your next visit to Samoa and we will make sure we find a Ukulele for you.

Regards

Jason and the Tanoa Tusitala team

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Reviewed May 11, 2014

I stayed here for 4 nights on business, before spending other time around the island. I think it's the best place to stay in Apia, but not the best value and the food leaves room for improvement.

The room was very nice and clean, and the hotel is in a good location. I think the main thing that let it down was the food. The breakfast was pretty disappointing for what they charged (wasn't included with the room), and the other meals were mostly just ok. After a couple we started visiting other places for dinner and lunch.

I had a room by the cleaning centre, and the noise was ridiculous from morning to afternoon, mostly of the staff yelling full volume to each other throughout the day not really with an consideration that it was directly outside my door. In hindsight I should have asked to be moved - but didn't want to cause a fuss and I guess they were just having fun. Just doesn't lend it's self to a relaxing environment.

The staff were nice and friendly. There's not that real personal touch there with the staff, but it is a hotel in Apia with lots of business travellers as opposed to a resort, so that's expected.

For business trips I will stay again, would love to see some improvements though.

Room Tip: Avoid a room by the cleaning centre.
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  • Stayed: April 2014, traveled on business
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2  Thank Deliciousness_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded May 24, 2014

Talofa

Thank you for sharing your feedback with us and highlighting areas that need to be improved. I do apologise for the staffs over exuberance in the public areas and yes we would have been happy to relocate you to another room should you had brought this to our attention.
We are constantly looking to evolve our Food and Beverage offer and your comments will go along way to assisting us with that.
We do look forward to welcoming you to Samoa and thank you for pointing out that this would be your hotel of choice whilst in Apia

Regards

Jason and the Tanoa Tusitala team

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Reviewed April 29, 2014

First time at Tanoa, staff are very friendly, rooms are great, clean and accommodation ammenities are great.
The airconditioning is a god send. Location very convenient as it is walking distance to town.

  • Stayed: March 2014, traveled on business
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2  Thank MsPale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded May 10, 2014

Talofa MsPale

It is encouraging to note that as a first timer to Samoa you found the level of service and comfort meeting your expectations.

With direct flights from Sydney, we hope to welcome you again to Samoa in the future.

Regards

Jason and the Tanoa Tusitala team.

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Reviewed April 29, 2014

Great to be warmly welcomed by both Samoa Scenic Tours and the Tanoa reception staff. The Tanoa staff were friendly and helpful. We were most impressed by the lead taken by the management to ensure that the unexpected extra guests from Aggie Grays were happily, accommodated. The pool was a welcome feature for hotel guests both young and old.
The evening meals were delicious and fresh fish was served, not fish out of a can as we had experienced at another hotel. We enjoyed the evenings guitar ensemble, providing a lovely backdrop to balmy Samoan evenings.The Hotel is centrally located and it was an easy, but hot walk into the market and business area of Apia.A helpful tip would be to provide free of charge bottled mineral water in the rooms.

Thank you to all staff for a happy stay.

  • Stayed: April 2014, traveled as a couple
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1  Thank Inanga2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded May 10, 2014

Talofa Inanga

We are pleased to hear that you enjoyed your Easter break with us. You have been kind enough to mention our friendly reception staff who, as you indicated, are extremely welcoming. Should you return again you will now be welcomed by them at the Airport as we have introduced this as a new service. Our proximity to town and the markets ensure that you are conveniently located to all amenities and yes it can get hot in paradise but our pool is a feature of our property that our guests do enjoy.

We are also happy to hear that you enjoyed our fresh fish available on our menu. This is delivered daily to the hotel by our suppliers.

Again glad you were able to enjoy your time with us and hope to welcome you back in the future.

Regards

Jason and the Tanoa Tusitala team.

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Reviewed April 25, 2014

Just spent 4 days there on business. My second stay and probably last.
Pluses?
- Great friendly staff - but hey that's the norm in Samoa
- Ambience is good and the rooms are spacious and well furnished
- Locationa is good

Minuses
- Breakfast is a disaster
- Rarely have any selection of fresh fish for dinner.
- The lightting in the room is dreadful. No reading lights.
- Fairly pricey

  • Stayed: April 2014, traveled on business
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1  Thank SafariMazuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded April 28, 2014

Talofa Safari Mazuri

Your feedback and those of the reviewer below have prompted me to re-focus on our customer experience. In response we have engaged two specialist trainers and our Corporate Chef from overseas to support, train and complement our team on the ground here in Samoa. They will be here for the next 2 weeks. As you have pointed out we have "great friendly staff" and we are committed to the ongoing training of our team members.

Please be assured that the guest experience is our priority and I am disappointed that we were unable to deliver the complete experience that many others have enjoyed here at the Tanoa Tusitala.

We would like the opportunity to welcome you back to the Tanoa Tusitala and I invite you to contact me personally prior to your arrival.

Again thank you for your feedback

Jason and the Tanoa Tusitala team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tanoa Tusitala Hotel

Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Phone Number:
Location: Samoa > Upolu > Apia
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Apia
#3 Family Hotel in Apia
Price Range: $102 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to central business district and is easily accesable to all major tourist spots.There are 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features an outdoor swimming pool and children’s pool, 2 restaurants - Tamarind & Deck Bar restaurant, 4 conference facilities and 2 *courts floodlit tennis courts.There is also onsite tour and transfer desk, a mini convenience & gift shop ... more   less 
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Also Known As:
Tanoa Tusitala Hotel Samoa/Apia

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