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“Good hotel in Apia for business trips”

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Tanoa Tusitala Hotel
Ranked #1 of 30 Hotels in Apia
Certificate of Excellence
Auckland, New Zealand
Level 5 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good hotel in Apia for business trips”
Reviewed November 30, 2013

Very good location if you are doing business in Apia, and only a few minutes walk to centre of town. Nice modern spacious room, very good service and nice staff, very good food served at the Deck restaurant. The downsides were that breakfast was ordinary; the air conditioner in the room was very noisy, so sleeping was disturbed. Hotel is about 30 minutes drive from airport.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AAandARTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, December 14, 2013
Talofa AA & AR Travellers,

Thank you for taking the time to share your review in relation to your recent stay at our Hotel.

The team and I are delighted to hear that you enjoyed the spaciousness of our rooms, guest service delivery and quality of cuisine in the Deck Bar.

I appreciate your feedback regarding our breakfast and agree that this is something we need to further improve as does the regular servicing of our in room air conditioning units.

Increasing numbers of guests are using the Tanoa Tusitala as a base from where to conduct business or to explore the many natural wonders that the main island of Upolu has to offer whilst at the same time returning each evening to enjoy our surrounds, services and comfortable spacious rooms.

Thank you again for choosing to stay with us and I do hope we are able to welcome you back to our beautiful part of the South Pacific again soon.

With kind regards

Peter Kerr
General Manger
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680 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Katikati, New Zealand
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 28, 2013

Our stay did not start well. The hotel had double booked our rooms (we were not the only people this happened to) due to a Conference being held there. We were taken to another hotel down the road for the night which was not up to the Tanoa standard. To make matters worse next morning back at the Tanoa we had to wait till 1pm before we could get into our rooms and start our holiday. Yes management did compensate us a little but only after having to ask for it.

Rooms were spacious, great decor and clean. Resort is in a great location close to town but I suggest management stay in one of the back facing rooms and listen to the boom boom noise of the nightclub not far away.(so bring your earplugs)

Breakfast was included in our package and there was a good selection but we found the other meals were overpriced and not tasty, we ended going down the road to the Amanaki Hotel good fresh food, good prices and there are many eating places in town worth trying.

Wait staff and Household staff were friendly and helpful.Reception staff could take a few lessons from them, a welcoming smile would help.
Would recommend going to the Spa ladies for a wonderful relaxing massage.

Having been to Samoa previously we choose this hotel as we wanted to be close to town this time and overall this is a good Hotel with a few issues that need sorting out.

Room Tip: Choose the front facing block of rooms less nightclub noise
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  • Stayed September 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Hills50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, December 14, 2013
Talofa Hills 50,

Thank you for taking the time to share your very mixed review in relation to your stay at our Hotel. We are very disappointed that overall we not meet your expectations and please accept our sincere apologies In this regard.

I appreciate your feedback regarding the inexcusable way we handled your overall stay with us and assure you that we have refocused our attention on ensuring the delivery of consistent levels of guest services together with food & beverage offerings.

We thank you for your acknowledgement that your accommodation was clean and comfortable and that you enjoyed the therapeutic services provided in our spa.

At the Tanoa Tusitala, we strive to provide a superior experience to every guest and therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address all issues raised.

With kind regards

Peter Kerr
General Manger
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2013

The staff really made this hotel with being really friendly, and amazing, they're attentive to guests needs and requests and get them done right away, I would recommend this hotel to anyone and I'll definitely be back to stay again !

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jazzahny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, December 14, 2013
Talofa Jazzahny,

Warm greetings from the Tanoa Tusitala!

Thank you for sharing your positive comments with fellow travellers.

The team and I were delighted to read that you thoroughly enjoyed our services and facilities

We look forward to welcoming you back in the not to distant future.

With kind regards

Peter Kerr
General Manager
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Melbourne, Australia
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 23, 2013 via mobile

What makes this hotel is the staff. A big thank you and hello to the following staff who stood out. Ben, Terry, Fou, Tia and Andy. All were very friendly and attentive. The rooms are big and spacious. If I had to mention a few negatives it would be the service was lacking a little bit there doesn't seem to be a sense of urgency. Pool towels were never available. But all in all I would recommend this hotel and would stay here again. Location is great too.

Stayed November 2013, traveled with friends
Helpful?
Thank JO-197733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, December 14, 2013
Talofa JO-197733,

Warm greetings from the Tanoa Tusitala and thank you for you’re your kind words following your stay with us.

The team and I were delighted to read that you enjoyed your stay with us.

I will make sure to let Ben, Terry, Fou, Tia and Andy know that you enjoyed their friendly attentive services. They will all be thrilled to learn that you remember them.

We appreciate your constructive feedback regarding lapses in service and lack of pool towels, and assure you that both points have been addressed with our respective team members.

Increasing number of guests are using the Tanoa Tusitala as a base from where to explore the many attractions that the main island of Upolu has to offer whilst at the same time returning each evening to enjoy our comfortable spacious rooms and dining venues.

Thank you again for choosing to stay with us. The team and I do hope to be able to welcome you back to the Tanoa Tusitala in the not too distant future.

With kind regards

Peter Kerr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
Level 5 Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 22, 2013

This is an excellent venue for a business stay in Apia. The rooms are spacious and cool, and there is a proper desk so you don't have to balance your laptop on a coffee table or bureau. The staff are wonderfully friendly and attentive. The breakfast buffet is somewhat limited, but there are good cafes (e.g. Coffee Bean) only a few minutes walk away that open around 7.30am. Enjoy happy hour - very cheap drinks! And try the niu (drinking coconuts).The wifi connection seemed a little temperamental (sometimes better by the pool for some reason) but a 24 hour data purchase was more than enough for a 5-day stay. It's close to town, and the ubiquitous taxis are 3-5 tala to get most places within about a 10km radius (agree the price before you leave as they are unmetered). All-in-all it was great value and a memorable visit.

Room Tip: Avoid the noise of the carpark by getting a garden view room over the far side.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, December 14, 2013
Talofa Joanna,

Warm greetings from the Tanoa Tusitala and thank you for you’re your kind words following your stay with us.

The team and I were delighted to read that you enjoyed your stay with us.

I appreciate your feedback regarding our breakfast buffet and agree with you that this is something we need to work on to make sure the selection on offer service matches our friendly attentive service.

As you experienced our close proximity to the central business district of Apia is the ideal location for both business and leisure activities.

Thank you again for choosing to stay with us. The team and I do hope to be able to welcome you back to the Tanoa Tusitala in the not too distant future.

With kind regards

Peter Kerr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
1 review
Reviewed November 8, 2013

We recently stayed at the Tanoa Tusitala Hotel and would highly recommend it to anyone considering staying there. The accommodation was clean, tidy and well presented. The amenities were everything you could need. The food was fantastic, the staff, entertainers and management were excellent. In particular we would like to thank the following staff for making our holiday a memorable one Imo, Fainuu (Nuu), Ina, Tuia, Tina, Terry and last but not least Sesi. We thoroughly enjoyed our stay and meeting the people of Samoa and look forward to staying in your beautiful country again.
Faye and Ken, Rotorua, New Zealand.

  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Faye A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, November 9, 2013
Talofa Faye & Ken, Thanks for taking the time to give us your feedback on Trip advisor. So pleased that you enjoyed your holiday and The Tanoa & the staff. I will pass your comments onto all the staff concerned. We look forward to seeing you back here soon. Happy Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wellington new zealand
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 8, 2013

I stayed for 7 ays in October and I found it to be the most friendly hotel I have ever stayed in From the transfer van driver to the wonderful happy bar staff, the breakfast staff, the cleaners and reception staff, everyone was always so happy and helpful
My room was lovely very big and always kept spotlessly clean. The pool was nice as was the seating round it.
I would like to thank everyone there especially the bar staff for making my holiday so happy and worry free

Room Tip: block 3 or 4
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pauline700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, November 9, 2013
Talofa, Thankyou so much for your positive feedback on your recent stay with us. Its very pleasing to hear that you had such an enjoyable holiday with us. I will pass your comments onto the staff. We look forward to welcoming you back to Tanoa soon.
Happy Travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tanoa Tusitala Hotel

Property: Tanoa Tusitala Hotel
Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Location: Samoa > Upolu > Apia
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Apia
#4 Family Hotel in Apia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to central business district and is easily accesable to all major tourist spots.There are 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features an outdoor swimming pool and children’s pool, 2 restaurants - Tamarind & Deck Bar restaurant, 4 conference facilities and 2 *courts floodlit tennis courts.There is also onsite tour and transfer desk, a mini convenience & gift shop ... more   less 
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Also Known As:
Tanoa Tusitala Hotel Samoa/Apia

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