We were staying here because of its proximity to the town and had stayed here a few weeks earlier. The accommodation is great, but the service really lets it down, maybe ok if you're on holiday but we found it really frustrating. Several telephone callers could not get through because they were told we were not staying in the hotel, everything had an extra charge like 3% for credit cards and $80WST a day for the internet, which was a special rate reduced from $100WST a day. The food we ordered from the restaurant was slow to be delivered and cold when we got it. We paid extra for a late check out and then found out that not only was our room not serviced but we had to go and ask for extra coffee sachets. Our highlight was finding that the barman could make great fruit cocktails which he did from fresh fruit.
- Official Description (provided by the hotel):
- In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to all major offices,and is easily accesable to all major tourist spots.There is 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features a swimming pool and children’s pool, Tamarind Specialty restaurant, tennis courts and Poolside Bar.Senakai Spa is located at the Hotel, and is the perfect place to rewind, relax and enjoy some wonderful Spa treatments. ... more less
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- Also Known As:
- Tanoa Tusitala Hotel Samoa/Apia