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“So much more than a hotel” 4 of 5 bubbles
Review of Tanoa Tusitala Hotel

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Tanoa Tusitala Hotel
Ranked #3 of 31 Hotels in Apia
Certificate of Excellence
Brisbane, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“So much more than a hotel”
4 of 5 bubbles Reviewed January 17, 2013

we arrived at midnight christmas day for an 11 day holiday, the staff that welcomed us were friendly and helpful . Because of cyclone Evan the staff made it very clear NOT to drink the water which was very much appreciated , we had a lovely stay with good food and of cause the happy hour every day , the pool sparkled and the surruonds were very clean . the cleaning staff in the room did an outstanding job at breakfast I.had my eggs cooked every morning the way I lile them infact most mornings they were cooked for me without asking , just appeared.the staff at breakfast were lovely as are all the people in the rest of Resort (sorry Hotel). we would go back again ,but we never visit a country anywhere twice. ps didn't see the fitness centre or spa so could't rate it.

Room Tip: Room numbers 223 224 222
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank desley l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, January 20, 2013
Talofa, and Thankyou so much for your positive feedback on your recent stay with us at Tanoa. So pleased you enjoyed your time with us.
Wishing you Happy Travels on your next holiday adventure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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635 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

I was fortunate to be staying here during Cyclone Evan in 2012, while working in Samoa. Under extremely difficult circumstances this hotel did everything it could to provide service to its residents, and to others who had no where to stay. We were kept well informed of the situation with power, water, flights etc. The management made sure that there was food available every day, and the staff continued to turn up to work despite their own difficulties. I will gladly stay here again.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wgeraghty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, January 17, 2013
Thankyou so much for your positive feedback on your stay with us over the Cyclone. It was definitly a challenging time. We look forward to welcoming you back in sunnier weather.
Happy Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 6, 2013

Think twice before booking into this hotel! Although the male staff were pleasant the female at the front desk is a dragon! She has absolutely no customer service skills whatsoever & takes pleasure in making you feel even more 'far-away-from home' than you already will after a lengthy flight WITH children. We paid the full amount per night EVEN though they had no running water for the toilet to flush, wash up & shower. It is completely understandable the water limits they have in place now due to Cyclone Evan HOWEVER...since a flushable toilet & water in which to wash & cool yourself down is not an option...you'd think they'd be accommodating & give us a discount! If there was a negative counter here this hotel here my review would be waaaaaay in the negative. Water is switched on at 7am (be quick or you miss out) & then again between 6 & 7pm. Good luck!

Room Tip: Dont forget fly spray or bug spray, ants galore!
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  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Lee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, January 13, 2013
Talofa, and thankyou for your feedback on your recent stay with us. I am sorry that your experience was not as you would have expected. Unfortunatly in the few days that followed Cyclone Evan, we had very little water and we did have to ration it. We did our best to notify guests that this would be the case and so if they decided they didn't want to stay there would be no cancellation fee.
I can assure you we are back to normal now, and would love to welcome you back to a Hotel with plenty of water when you are next in Samoa.
Thanks and Happy Travels.
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Melbourne
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 14, 2012

Stayed (again) for two nights just before Cyclone Evan hit. Hotel staff excellent, facilities very good, room clean and well equipped. Very well set up bar, pool and restaurant. Breakfast quality up with the better Australian hotels. PS I gather from my partner who stayed on that the hotel has been outstanding in looking after staff through the cyclone. It appears to have been the safest and best prepared hotel in Apia with its own generator and continued meal service.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BacklaterMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, December 27, 2012
Talofa, and thankyou once again for your positive comments on your recent stay with us. You were lucky you managed to get out before the Cyclone hit us. In saying that though we did manage to keep everything running quite smoothly during that time. We look forward to welcoming you back on your next visit to Samoa.
Happy Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 12, 2012

We stayed at Tanoa Tusitala for a 21st trip had such an amazing time the pool was excellent food and service was great would recommend it. So close to town was also a bonus easy to get to the attractions.

  • Stayed February 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SarahD89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, December 17, 2012
Talofa, Thankyou for your feedback on your 21st Trip to Samoa and Tanoa. Great to hear that everything went well for you. Hope to see you back for the next birthday celebrations.
Happy Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 4, 2012

lovely staff, very friendly and welcoming, a few even went out of their way to show us sights and things to do. Lovely rooms, great bar and restaurant service. Very friendly staff such as Fao, Rob, Ta'i and Serina added to our trip experience with great suggestions and advice. As for 'island time' . . . . isn't that why we go there? lol. Great food, rooms, service and view, not to mention Day Spa . . . . AM DEFINATELY GOING BACK xx

Room Tip: cheap Vailima between 5.30 - 6.30pm!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HanaAranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, December 11, 2012
Talofa and Thankyou for your positive feedback on The Tanoa. We are pleased that you enjoyed your time with us. I will pass on your comments about the Restaurant staff to them, it is much appreciated.
Look forward to seeing you when you are next in Samoa.
Happy Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 29, 2012

Samoa was amazing and was beautiful and it was great this one topped it off! The help was great too and the food nice as well. Love the people and service and was helpful getting me a new dessert as i was allergic yo nuts

Room Tip: well all rooms are good:)
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  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tamla w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanoa T, General Manager at Tanoa Tusitala Hotel, responded to this review, December 3, 2012
Talofa. thankyou for your feedback on your recent stay with us. I am pleased that you enjoyed your time with us, and we managed to find a good desert for you that didn't have any nuts in it!
We look forward to welcoming you back to Tanoa when you are next in Samoa.
Thankyou & Happy Travel.s.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tanoa Tusitala Hotel

Property: Tanoa Tusitala Hotel
Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Location: Samoa > Upolu > Apia
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Apia
#5 Family Hotel in Apia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to all major offices,and is easily accesable to all major tourist spots.There is 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features a swimming pool and children’s pool, Tamarind Specialty restaurant, tennis courts and Poolside Bar.Senakai Spa is located at the Hotel, and is the perfect place to rewind, relax and enjoy some wonderful Spa treatments. ... more   less 
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Also Known As:
Tanoa Tusitala Hotel Samoa/Apia

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