I stayed at Tanoa twice in early September each visit involved a comedy of errors. On our first arrival the room I was checked into was in fact occupied by another guest. You might imagine their surprise when my door key opened and at 9.00pm at night a stranger walked into their room. On my second stay the room key didn't work at all so I had to return to the front desk to get another key and was assigned another room.
Once I finally did get a room I ordered room service around 9.30pm and specifically asked how long it might be and was assured 15 minutes. When the food hadn't arrive 45 minutes later I called again and eventually the food half warm arrived at my door a full hour after it had been ordered.
The king beds, as described in another review, are two mattresses pushed together on my first stay one side had some resilience still but the other was well and truly past its best. On my second stay both mattresses were in very poor condition.
The WiFi is criminally expensive a day was about 80 Tala which equates to USD35. On top of that the system was down all the evening of my stay not that I was told this when I signed up.
The restaurant is also expensive and the food is medicore at best. We went out one night to a restaurant which I couldn't recommend more highly Scalini which was similarly priced as Tusitala but with great quality food.
- Official Description (provided by the hotel):
- In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to central business district and is easily accesable to all major tourist spots.There are 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features an outdoor swimming pool and children’s pool, 2 restaurants - Tamarind & Deck Bar restaurant, 4 conference facilities and 2 *courts floodlit tennis courts.There is also onsite tour and transfer desk, a mini convenience & gift shop ... more less
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- Also Known As:
- Tanoa Tusitala Hotel Samoa/Apia