We booked the Jetover because it was close to the Ferry terminal and by all accounts it looked like a nice, professionally run place. We thought, it would be a good place to spend our last night on Savaii as it had a restaurant and pool. We booked a mall room.
First off - we popped in on the Saturday to ask if could check in a day early (ie on the Sunday). Well the guy on reception looked as if we were asking him for a kidney. After several minutes of speaking in Samoan to the other staff, he stalked off to the office (without saying anything to us) so we stood there wondering whether he was off to ring the police about the organ snatchers waiting at reception! Finally he came back and said "yes that will be fine". We asked to see the room, so they showed my partner to a room which was very acceptable, which would have been nice if they had given us that one when we checked in the following day.
On checking-in we were shown to a much less nice room, but we figured it would be okay. We were also surprised at the lack of check-in protocol (details about the amenitites, restaurant, the fact we had a room with no hot water, etc). So after settling in we went for lunch at the restaurant. The food was lovely and would have been much more appreciated if it hadn't taken 1 hour 10 minues. Given there was just us in there, we were a tad surprised and no one came to explain or even apologise for the delay.
Service wise - we found the staff in the bar and restaurant to be really good and friendly. But the reception staff were less so. They were not impolite but little things like when I asked for an extra pillow - it was a huge production of explaining why I needed an extra pillow, how many the room had. He then he marched off without telling me what was going on, spoke to some other staff in samoan, one of whom finally came over and said she would get one for me. Our first morning when we came down to breakfast, we were greeted with he less usual greeting of "are we checking out" instead of "good morning".
The room - as I said it was okay ... apart from not knowing about the cold water. The ensuite is small and tended to get very stuffy (even with the cold water showers), the shower basin and sink took ages to drain. Worse, we were waken in the night by an awful gurlging, sploshing sound which was the water coming backup and then taking another 10 mintutes to drain nosily away. We suspected that it was not just from our shower or bathroom basin usage because it happened several times thought out our stay. The airconditioner sounded like a jet engine (the filters were filthy). And finally, we found mouse (or possibly gecko) dirt in the kitchenette cupboard.
The pool which looks so inviting became less so when we realised you could only see 2 feet into it. But the swim out in the sea around the pontoons is wonderful.
Finally on checking out, my partner had had enough after the eftpos machine was down and they wanted us to take a taxi, to go and get cash to pay. Granted it would have been minimal cost, but after everything and the fact they had a hotel van parked outside - he insisted in being driven. At which time the manager came out and took him in the van, giving him the chance to go over our experience. She was very apologetic and we did get a complimentary night, which was an appreciated gesture.
To sum up - it looks good on the website, but we just were not impressed by the difficulties we encountered.
- Official Description (provided by the hotel):
- Welcome to Jet Over Hotel. We offer a top location in the main town of Salelologa, only 2 min from the Wharf and 5 min from the Airport. Our resort style Hotel provides anything from budget traditional fale type accommodation to luxury Ocean view rooms. This is a perfect choice for both family and business with all the shopping you might need just around the corner. The Jet Over Hotel also offers an ocean view lounge room. Keri's Lounge is where you can meet friends, enjoy TV viewing, or simply relax in the cool ocean breeze. Our Aunty Helen's Restaurant, with our lovely staff, offers great scrumptious cuisine that will suit any palate. And within the restaurant is ANDREW'S BAR that offers a fantastic selection of beverages and drinks to quench your thirst. At the end of day, take a dip in the Hotel Pool, relax and wash the heat of day away. Or enjoy a morning swim as the sun comes over the horizon. For your onward travel, our friendly staff would be more than happy to confirm your bookings or arrange transportation around Savaii. Convenience, Security, Hospitality, Comfort...and the relaxation of Savaii ....What more do you need? ... more less
- Reservation Options:
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- Also Known As:
- Jet Over Hotel Samoa/Salelologa