First the bad
We just celebrated our first anniversary in Samoa and our first stop was Vaimoana. Booked months ago into a sunset fale, as it has always been a wish of ours to stay over water. When we arrived after a very long travel we found that there was a mix up with bookings and we would not be getting the sunset fale. We later spoke to the people who received these rooms and it would seem that there bookings were made much much later than ours, only they arrived first.
we were moved to another room that was incredibly noisy, not on the water and did not feel romantic or private due to the large amount of children running around all sides of it yelling into the evening and again from early morning.
We were moved to a better room for the next two nights, but no hot water, not very clean, stains on towels and chairs, all added to the disappointment of already not getting the room we booked and paid a deposit on months previous.
incredibly friendly staff who speak to you by first name after your first encounter and an absolutely wonderful surprise of our dinner on the last night being set up on a private table by the water, complete with candle light and some bubbles as a gift from staff. This was lovely and really appreciated
i would like to be able to recommend this place based on the staff and the way they went out of their way to make our last night really special, but due to the booking issue, and losing the room to what seemed like some last minute travellers I don't think that I can. Having looked through some previous reviews I can see that this hasn't been an isolated incident where existing bookings are overlooked for another and i personally won't be staying here again.
If not for the friendly staff and the dinner I would have rated this much much lower. the stay, sans the staff and dinner would likely have been a 1.
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- Also Known As:
- Va-i-Moana Seaside Hotel Asau
- Va-i-Moana Seaside Lodge Samoa/Asau