We stayed at Vai Moana in September and mmm, yes, I have been putting off writing this review, as I do not particularly like saying negatives things on reviews, unless essential.
First, the positives…
We found staff at Vai Moana to be all warm, friendly and helpful. The food, whilst simple, was adequate, and plenty of it.
The pretty little bay the resort is set in could be greatly improved. The sand needed replenishing. Black dirt showed through the sand in many areas. Three sunlounges on the beach – hard as rocks, with no cushioning. Beach quite rocky, shabby and unkempt. Whilst this part is naturally rocky, it could have been improved with simple raking of the beach every now and then. Woven umbrellas on the beach in bad condition, wooden steps and hand rails needed repairing. We found it strange when on a walk around the back of the resort to find two female staff bending down for quite some time picking up leaves on the grass by hand. This time and effort could have been spent trying to tidy up the beach.
No snorkeling from shore, but we were aware of this.
We experienced an extremely unpleasant attitude from management (namely Michelle), who mucked us around with our booking, denied receiving our emails, both prior to arriving in Samoa and also once we had arrived in the country. We had been advised we would receive a 10% discount if we pre-paid before leaving for our trip. Advised Vai Moana several times by email prior to leaving that we would like to pre-pay, but could not get a reply to our emails. Did not receive a warm welcome when we did arrive for our stay, but instead a very vague ‘Oh you are here’ type of attitude.
Not given requested room for first night and had to move fales on day two.The evening of day one we realized why the resort did not seem to want our booking. A very large Samoan contingent were staying at the resort and the better rooms were given to them.
Vai Moana has the potential to be much nicer. Show some pride in your beach Vai Moana. Give it some sand and keep it clean, some comfortable sunlounges (and more of them) , fix the shabby umbrellas and railings. These things are ‘fixable’, but I don’t know if the rude attitude of the manager is. An ok stay, only made so by the other lovely staff. Unfortunately, when initial arrival and circumstances are unpleasant, it is a hard one to get over, even when all the other staff were delightful and couldn't do enough for us.
I am glad to say this was our only unpleasant experience with anyone else during our three and a half week stay in Samoa, at various resorts.
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- Also Known As:
- Va-i-Moana Seaside Hotel Asau
- Va-i-Moana Seaside Lodge Samoa/Asau