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“Nice hotel, arrogant staff”
Review of Volcano Hotel

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Volcano Hotel
Ranked #14 of 28 Hotels in Banos
Quito, Ecuador
Level Contributor
141 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Nice hotel, arrogant staff”
Reviewed February 6, 2011

Hotel is good except the staff.

Good pool with no heating. Nice house with great view of Tungurahua volcano foothill.

Arrogant owner

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Köln, Deutschland
Level Contributor
83 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 26, 2010

We stayed in Hotel Volcano in November 2009 on our Equador trip. It is definitely not a bad place to stay and has a decent cost-performance ration, just that it does not have much of atmosphere. The hotel is located in a very quite street, but still very close to the center and to the baths. The rooms a large and tastefully furnitured and also quite clean. The breakfast was also fine, but do not come too late as there is a risk that some of the food will not be available. We would recommend this place as we believe it to be one of the best options in Banos.

Stayed November 2009, traveled as a couple
Helpful?
Thank Reisekiska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 10, 2010

What a great hotel for a great little city. Had a great time in Banos and the Volcano Hotel was a great place to crash while we were there for 3 days.

We had a 3 person room. Great view, clean, great mattress. The staff was very friendly and helpful. The internet was not working properly when we were there but we could do with out if for a few days. A block away from the public bathes and waterfall. 3 blocks away from the down town area.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KevinKo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 31, 2010

My wife, daughter, and I spent close to a week at this small pleasant hotel in Banos, Ecuador. We arrived as part of a wedding group, and stayed after the group left. The hotel is clean and the staff work very hard. The garden is pretty and there is a small swimming pool. There is a problem with room acoustics and when the hotel is full the sound travels loudly from room to room.

But my complaint is that when I got the bill the owner, just in from Quito, had increased the cost for the room without telling us. When i objected he implied that I was not telling the truth, and then said that we could have checked the rates on his web-site! What a joke. He refused to reduce the rate to the agreed on level that we had been paying as part of the wedding group. Just a small-time cheat. Very disappointing.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank joshhoytchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 26, 2009

This is the best hostal we stayed at in Ecuador. It is just outside of the central area (5 minutes walk). It is quiet for Ecuador (in other words you will still hear chickens and dogs so bring your ear plugs if you are sensitive). The bedding was incredible - nice big plush pillows. The breakfast was delicious with nice big croissants (2 per person). They also have tvs in the room.

I don't know how much English the staff speak because they preferred I speak in my broken Spanish.

If you are looking for value around the $50 mark (double), this is the place for you.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NoName47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 3, 2008

We stayed at the Volcano Hotel for two days. The hotel is in a good location, next to the Thermal Baths and a waterfall. The hotel has a small pool and gardens. The room we had was big and very clean. The bathroom was a little small, but clean. The room has a large (shared) balcony with a fantastic view of the mountains and the waterfall. A good breakfast of fresh fruit, yogurt, eggs, breads and coffee was served in a pleasant dining room. We did not eat any other meals there, so can not comment on the food. Would definetly stay at this hotel again.

  • Liked — The large room with the mountain view
  • Disliked — small bathroom
  • Stayed October 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank travelgirls3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuremberg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2008

We stayed in the volcano hotel for 4 days and just loved it. Banos is a really nice little town and the landscape is amazing.
The tours to the volcano Tungurahua and to the waterfalls "paillon del diablo" are definetely worth a visit.
The location of the hotel is very impressive and very calm - perfect to relax and do some nature sightseeing.
The rooms are pretty arranged and the service is outstanding. The restaurant is very nice and the breakfast is fine with lots of fresh fruits.

  • Liked — Calmness
  • Disliked — That we only could stay 4 days ;-)
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karin-Wolfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Volcano Hotel

Property: Volcano Hotel
Address: Rafael Vieira s/n | y Av Montalvo, Banos 180301, Ecuador
Location: Ecuador > Tungurahua Province > Banos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 28 Hotels in Banos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Volcano Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
Hotel, volcano, restaurant, pool, jacuzzi, is situated in the best place in the town of Baños, Tungurahua province, an hour of the Amazon rainforest. spacious, sunny and clear rooms , some with views of the city, others to Mount Runtun. Facilities for taking more than 12 tourist actidades, eg, canoping, bungee jumping, tours to the waterfalls, on horses, Buguis, vicicletas, or walking. ... more   less 
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Also Known As:
Volcano Hotel Banos

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