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All reviews pool and jacuzzi massage room bed was comfortable buffet breakfast large windows top floor clean rooms loft volcano ecuador noise taxi
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Reviewed March 3, 2019

The Volcano is a lovely refuge, tucked away on a side street, quiet yet only 5 minutes from the hustle of downtown Baños. Our room faced the mountain and offered a beautiful 360 degree view that included a waterfall. The shady outdoor sitting area next to the lobby is a great place for a peaceful read or conversation. The pool and jacuzzi are clean and well kept. Rooms are thoughtfully decorated and feel more luxurious than a typical three-star property. The included breakfast is average at best, but the staff are cheerful and aim to please. We loved our stay at the Volcano and would happily go back.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Gordonbw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2019

Nice old style hotel with large windows located in a quiet area the person was well has a massage room and buffet breakfast
To pass with tranquility is fine and doing the activities is near the center of Baños.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Katfraus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2018 via mobile

I stayed here with my wife and a friend and we were very pleased with our experience. The room was clean and the view outside was spectacular. The beds were also comfortable. We enjoyed the eggs, meat, waffles and fruit in the morning. Polite and attentive hosts. We will hopefully be back again!

Date of stay: November 2018
Trip type: Traveled with friends
Thank Jayvaybay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2018 via mobile

Good simple hotel (recieve for value). Hughe clean rooms with hughe windows. Little bathroom trending old. Nice swimming pool with little yacuzzi. Massage room with service provided. Regular little buffet breakfast (try the waffles). Cabble tv and free wifi. Convenient location on quite area of downtown Baños.

Date of stay: November 2018
Trip type: Traveled on business
Thank Ecuadoriaansebelg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VolcanoBanos, Gerente at Volcano Hotel, responded to this reviewResponded November 19, 2018
Google Translation

Muchas gracias Ecuadoriaansebelg por tomarse el tiempo para poner su reseña real y positiva a nuestro establecimiento, estas criticas constructivas nos ayudan a superarnos cada día , Espero tenerle en otra oportunidad para poderle atender con mas variedad de el desayuno bufete, Saludos cordiales Edith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2018 via mobile

These is the third time we come to this hotel; it is well located, clean and with very comfortable room layout for a family. To our surprise this time the people in charge were rude at the moment we arrived (rushed out to tell us were blocking the entrance as we were just getting off the car and pulling out our luggage, told us children older than 2 are adults, insisted in weird sanitary measures to use the pool as if we were unsanitary). The next day our car was blocked all day in the parking by the “owners cars”. The beds are old, very uncomfortable, making cracking noises as if they were about to break. The breakfast uses the cheapest possible products (cheese, milk and coffee are disgusting), fruit, eggs and waffles are fine. The lady in charge of breaksfast is super kind.
I’m sorry to see how the immense demand of rooms in this location has made the people in this hotel to lower their standards. It is a very expensive hotel to have such badly prepared personnel, disgusting food and uncomfortable beds... Never coming again!

Date of stay: August 2018
Trip type: Traveled with family
Thank dolol361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VolcanoBanos, Gerente at Volcano Hotel, responded to this reviewResponded October 5, 2018

Señora Dolores Lazo
thank you for taking the time to review our establishment, also for saying that it is the third time you visit our hotel, that you like our location, the waffles, eggs, breakfast fruits, and highlighting a quality positive of the employee who has been kind to you, and more. Regarding the products that you mention, such as milk, cheese, coffee are natural products that are presented to you at the breakfast buffet, (breakfast included) with the possibility of taking it or susisting it for another product. The precuaciones that we take with the use of the pool and yacuzzi is thinking about the safety and aseptic quality that we offer to our guests. There is a parking lot available for free for all guests, you must park each one in one place, without obstructing the way. The bed that sounded is already fixing. If we have the Volcano hotel full it is because we strive every day to satisfy the guest. Saludos cordiales Edith Barriga

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