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“This hotel was magical”
4 of 5 bubbles Review of Hacienda Manteles

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Hacienda Manteles
Ranked #1 of 42 Banos B&B and Inns
Certificate of Excellence
Colorado Springs, Colorado
Level Contributor
139 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“This hotel was magical”
4 of 5 bubbles Reviewed February 16, 2012

I loved this hotel. We only stayed one night as part of a group tour. There were greenhouses throughout the valley on the winding roads up to this hotel. Lovely drive from Banos. The Hacienda was remote and peaceful and quiet. I was told this was a former ranch. The main house seemed as though it could have once been a large ranch house. The outlying buildings do have much smaller bedrooms than the main house. One in particular was barely able to hold two beds and a couple suitcases. We had a family-style dinner, which was delicious and then wandered the grounds. The view of the volcano is terrific from the hotel grounds. At dusk the fireflies came out. I had no idea fireflies existed at these high altitudes. I do not know the prices of the lodging since our stay was part of a tour and pre-paid (as were our meals). We did buy a couple glasses of wine that were expensive for Ecuador but had no other charges or extra costs. It was very cool in the evening in September at this altitude and the big quilts in the rooms were certainly needed. I would love to stay at this Hacienda again (if I could find it on my own).

Room Tip: The main building has spacious rooms. The outlying buildings have much smaller rooms. The room we...
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  • Stayed September 2011, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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279 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
San Francisco, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 23, 2012

My husband and I, had the chance to spend New's year Eve at the Hacienda Manteles. We had a spectacular suite looking at the volcano Tunguruha that is now active. The Duran family couldn't be more hospitable and friendly. It felt like we were in our own family. The food was delicious and the place, so very special ! This place is a gem !

Room Tip: New suites looking at the volcano
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Platypus077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed January 1, 2012

Pros:
1) Live music was very nice.
2) Horse back riding is very good.
3) There is hot water. Something not always had in Ecuador.
4) Beautiful area.
5) owner did try to make better after we were told her we were upset about being nickel and dime -ed.

Cons:
1) Very difficult to get to.
2) Room condition is pretty bad. But that really didn't bother me. But that may bother other folks.
3) Was charged $15 for horse back riding and wasn't told of the charge until checkout. At that time the host told me that we rode for 2 hours and we actually rode for less than one hour. He also said that there was a $7 charge for the guided hike but that he would not charge me for that also. Also there was no notification before the hike of that charge. And then I find out that there should never be a charge for the hike.
4) The total cost for our one night stay was $240. And that's for 2 adults that don't drink any alcohol.
5) Lunch is expensive.
6) Food is average.
7) Window in the room didn't shut completely which allowed insects to enter.

I should note that the owner did reimburse the horse back riding charges because of how upset we were. My opinion is that we never should have been charged for activities on the hacienda. That includes horse back riding. But, maybe I am just a cheap American. Who knows. Not sure what other folks think.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brianmayeux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaManteles, Owner at Hacienda Manteles, responded to this review, January 27, 2012
Dear guest,

It was a pleasure having you and your family of three at Hacienda Manteles on a special occasion like New Year's Eve. We are glad to know that your family enjoyed the Salasaca indigenous musical group. We thought it was so nice of your husband to play the guitar and to integrate with the Salasacas. The pictures came out so nice...and of course this presentation was part of the New Year's Event.

Sorry about the misunderstanding about the horses, we did give you the money back since it was our staff mistake not to tell you that there was an extra cost. However all this information is in our web site and when I talked to Margarita, the person who did the reservation for you I was clear in letting her know what was included and what was not included. Sorry for the misunderstanding, we will make sure all our future guests have this information. We did not charge you for any hike since this activity is included in the room rate. As I personally explained to you, those US$ 7.00 were for the soups the three of you had at lunch time, when you all arrived.

We are always working hard to make our guests' stay a happy and unforgettable one !

We will continue doing this in relation also to our rooms and services.

We hope that if you come in another occasion to the Hacienda your leg problem is gone and you can accompany your husband and daughter and enjoy ALL the activities we have to offer.

It was nice meeting your husband, your teenage daughter and yourself.

Best regards from the middle of the world
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
williamsburg MA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed December 7, 2011

We stayed at the Hacienda Manteles as part of a group tour. The setting is magnificent, but somewhat out of the way. The rooms in the main house are huge and tastefully furnished with antiques. However, ours was in the newer section below and we found the rooms to be small. Our room could hardly accomodate the two twin beds once we opened up our suitcases and placed them at the foot of the bed. The bathroom needs updating, the bath lighting consisted of a light bulb without anything around it. They are building an addition with 4 suites. Perhaps they should concentrate on improvements to what they have instead of expansion. Those that stayed in the main house did mention that there were no outlets in the bathroom also which is a shame as these rooms are beautiful. The food served was average. The staff is certainly trying though.

Room Tip: Room one is one of the best, avoid room 8 and 10
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Stayed November 2011, traveled with friends
Helpful?
1 Thank gailnnels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vestal, New York
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed October 31, 2011

We stayed at the Hacienda Manteles as part of a group tour of Ecuator. First of all it was a LONG ride off the road to get to it. (Maybe 45 minutes to an hour along dirt roads.) The place was fairly nice, but not a "hacienda" as I had been to real Haciendas before. The owners and staff were gracious, but the real thing that left a bad taste in our mouths was the check out costs of the drinks we had purchased the night before. One glass of medicore wine was $10! People were complaining about their bills. This place isn't really a great destinaion and they will clip you for the extra charges.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kaykay48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this review, November 8, 2011
Dear Guest,

Please receive the warmest regards from all the people who are part of the Hacienda Manteles´ family.

We would like to thank you for your comments and suggestions since they help us improve our services every day. We really appreciate them.

Hacienda Manteles has been an Ecuadorian Hacienda for more than a century and it used to be part of a bigger Hacienda with a magnificent history. Nowadays we are putting our efforts in protecting more than 200 hectares of cloud forest and paramo and are also growing organic crops such as Quinua, corn and blackberry. It would have been our pleasure to have you visiting the Hacienda for more than just one night in order to share with you all these experiences.

Most people love the location of the Hacienda, since it is surrounded by nature and away of the noisy cities. It is important that our future guests know that the Hacienda is located 45 minutes from the main road. In order to get to the Hacienda there is a drive through paved roads almost all the way, only the last km. is dirth road.

At the Hacienda we serve good chilenean and argentinean wine, we are sorry to know you did not like it that much. We have a wider variety in the bottles and half bottles we offer. For the price you are mentioning we serve a small bottle of wine of 170 cc, which is more than a glass. Unfortunately, in the last 2 years, the price of the wines and other alcoholic products has gone up in Ecuador since a variety of taxes have been applied to this type of products and that has affected us as well. Taxes (12% V.A.T. and 10% service fee - mandatory by law) also have to be added to the prices, the price you are mentioning already include these taxes. Sorry for the inconvinience.

Our goal is to make of your stay at Hacienda Manteles an unforgetable experience and we will continue working hard in order to achieve our goal.

Thank you again for your comments, we apprecaite them very much.
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Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 17, 2011

The hotel was charming, the attention perfect, the food was excellent, the surroundings are gorgeous.

Our only mistake was to book 1 night, not two.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Exco1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 29, 2011

The long, winding road of questionable integrity that must be travelled to reach the Hacienda Manteles should not deter a guest from staying at this charming property. From the minute we arrived we felt relaxed and welcome. The gracious host and staff members were very friendly and helpful. The lovely rooms and common areas are tastefully decorated in a traditional rustic and modern fusion style. We particularly enjoyed the comfortable seating area with a fireplace outside our room that allowed us to socialize with new friends we met on our tour. There were varied opinions on the dinner offerings the night we were there, but breakfast was highly received. Our only regret, alas one of which the Hacienda Manteles has no control, was that it was overcast during our entire stay and we knew that we were missing potentially spectacular views of the adjacent volcano. We would have loved to been able to stay longer and explore this very interesting region and hope to return for a longer stay in the future.

Stayed June 2011, traveled with family
Helpful?
1 Thank ecoaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Manteles

Property: Hacienda Manteles
Address: Ecological Route Banos - Patate km. 18.5 (Via Las Antenas), Banos 0000, Ecuador
Phone Number:
Location: Ecuador > Tungurahua Province > Banos
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 42 B&Bs / Inns in Banos
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hacienda Manteles 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Hacienda Manteles, a hotel near Banos, awaits your visit, offering you a homely and welcoming atmosphere in one of the most beautiful haciendas in Ecuador. Manteles, built in 1965 was transformed into a hotel in 1992. Little by little, the property has been remodelled and refurbished to include all the home comforts and services that our guests deserve. Located 18km from the town of Banos and offering stunning views of the active Tungurahua Volcano, the hacienda has become a 'must see' during any trip to Ecuador.The natural environment and ecotourism come together in Hacienda Manteles. Along with the wonderful gardens surrounding the main house, the hacienda encompasses a 200 hectare area of protected primary and secondary cloud forest, through which one can reach the entrance to the mystical Llanganates National Park. This forest, among other wonders, is home to an abundance of wild orchids and animals. For those who love mountain biking, horseback riding, hiking and trekking Hacienda Manteles offers the perfect setting, with a whole network of natural trails to really enjoy these activities. The surrounding peaks of the Andes provide the perfect back drop for an unforgettable visit. ... more   less 
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Also Known As:
Hacienda Manteles Hotel Banos

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