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“Brazillian wax was very well done”
Review of Prana Spa

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Prana Spa
Ranked #9 of 11 Spas & Wellness in Banos
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Owner description: Full Body MassageMassage with Hot StonesFacialWaxing: Legs, arm, brazilian, bikini and moreManicure and Pedicure highly Recommend!
Reviewed April 7, 2014 via mobile

Went and had a brazillian wax which is always risky when you try a new place, let alone somewhere that the brazillian is not common. Super thorough and well done. Probably better than some waxes I've had done at home in Sydney, Australia. Cheap too for $15

Thank Jenny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 - 7 of 7 reviews

Reviewed July 11, 2013

I'll start by sayingif were possible to rate this zero stars I would!

I went along to Prana Spa to book a massage as we had been past the Ambato/Halflants shop a few times and I saw they had some good offers on.

It was a Sunday so I appreciate that the girl (Baby was her name I believe) was on her own. She said that because she was on her ownforthe day they couldn{t do a waxing that I wanted, which was fine but she could do the package massage I wanted. She asked me to come back in an hour at 6pm for a full body massage/reflexology/face massage/hot stones/essential oils package, which at $25 was a bargain called the Prana Massage.

However when I came back at 6pm, after wasting an hour looking around town, she was nowhere to be seen. I waited for 20 minutes and then noticed that she had left the bookings page open showing that she actually already had someone booked in for a Prana Massage at 6pm and given it takes 65 mins, I was absolutely amazed that she had asked me to come back at 6pm too! She either already had the booking or had takenit in my absence - hideous treatment and customer service.

After another 10 minutes I noticed ont he flyer that they had other sites so I left to find another shop and complain. As it was I might as well have not bothered because the look I got from the girl there was of pure noncholance about it all.

I ended up going next door to the other shop to a lovely place called Manos Magicas Spa-Massage on Luis A Martinez. If I were anyone reading this, I'd go there, they're packages are just as good value, if not better, they actually show up and they understand customer service. If the owner of Prana is reading this, get some decent staff who actually show up for massages and perhaps put your staff through customer service training - your team area joke!

Thank Beau2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

I went here after seeing a flyer for a massage for $20 with a free facial. It was a good massage, but not very deep or strong. Good for relaxation. If you want a stronger massage, there have been good reviews for Stay in Touch Massage, but it is more expensive ($35)

1  Thank ChrisLawrence409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2015
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Thank carla s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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