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Review of Imago Hotel & Spa

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Imago Hotel & Spa
Ranked #24 of 70 Hotels in El Calafate
Certificate of Excellence
Reviewed January 25, 2014 via mobile

This hotel is a gong show. The rooms are a disaster , especially the bathrooms. The entire hotel felt like a sauna... the wine we purchased in the lobby was oxidized. The entire place needs maintenance. Glad we stayed only 2 nights...

  • Stayed: January 2014
    • Value
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    • Rooms
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    • Service
Thank drj0070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this reviewResponded January 27, 2014

Dear guest, We understand your concerns regarding several aspects of the services offered, and we regret the unfortunate impression that you currently own of our establishment. Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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38 - 44 of 527 reviews

Reviewed January 16, 2014

The hotel staff in general were very offhand and restaurant staff disinterested. Stood at reception one evening to ask question and receptionist continued working on her computer without looking up for 10 minutes when we gave up and left.
We rang to complain about a noise in the bathroom when we arrived in the room. Somehow the laundry noise comes through the ducting and is on from 0930 until late afternoon. They did offer the next day to move us but too much hassle with luggage
Restaurant food one evening was very nice but breakfast disappointing, little fruit and cold coffee out of machine.
Beware of shuttle hours as they don't run all day

  • Stayed: December 2013, traveled as a couple
    • Value
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    • Sleep Quality
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1  Thank Shakennotstiirred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this reviewResponded January 27, 2014

Dear Guest, We understand your concerns regarding several aspects of the services offered, and we regret the unfortunate impression that you currently own of our establishment.Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Spacious room, very clean, sheet smelling of flowers... ahhhh the Imago!

The pool is great, nice temperature and great whirlpools, though It should be opened past 21:00...
The breakfast is good... it is from 06:00 to 10:00 and has good options! Altough I missed more fruits, besides apple and watermelon one day... And one other thing: they remove the food from 09:45 and they stop reposing it... which was bad because I like to wake up late and eat at late breakfast...

The view of the lake is breathtaking at sunrise!

The spa is great and the massage I had was very relaxing!

The transfer to the city is a great add-on to the service and leaves several hours daily!

I'd surely recommend it!

Room Tip: Take the front view! See the lake!
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
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Thank Thiago A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this reviewResponded January 16, 2014

Dear Thiago, thank you very much for your nice comments. We are really proud you've had a great stay in our Hotel. Hope to welcome you back again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

Just got back from two night stay at the Imago. The hotel is attractive and has a beautiful view of the lake. Though there is a shuttle during the day it only runs one time every two hours. We ended up walking back from town one day as it was quicker than waiting two hours in town for the next bus. During the prime hours it only runs one or two times during the hour but as we were there during Christmas when there were too many people they did do a second run. The staff was sweet but were not competent. The room was hot and there was only one window to open and lots of flies came in. The bathroom was dark and not conducive to putting on make-up. The water pressure was good. The bedroom lacked a garbage pail. The vault was not bolted down to anything and you could have walked away with the vault in lieu of bothering to opening it if you were so inclined to steal. The restaurant setting was very attractive. There were limited choices for breakfast and the coffee was horrible. There was one person working behind the bar and she was way overwhelmed. There were two pitchers of water on the buffet and no one besides my family was having breakfast and I moved the pitcher to my table and she came and took it back. This was the only time I saw her move from behind the bar. The staff's English is very limited. Also, felt the staff's desire to help was limited. We never used the pool but it looked nice. A positive is if you book a shared trip to Perito Moreno or Estancia Christina you are the last one picked up so you can sleep longer. Instead of a 9:00AM pickup we were picked up at 9:40AM.

Room Tip: Our room had a view of the lake which was nice but none of the rooms had a fan or A/C or larger wind...
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  • Stayed: December 2013, traveled with family
    • Value
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Thank Zach84Jake62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this reviewResponded January 7, 2014

Dear guest, Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your comments.
We have analyzed the survey completed by you. We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations.
Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal.
We will consider your assessments to improve our work.
We hope to welcome you again in our Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014 via mobile

I dont know if it is because we expected too much or because we had our 1,5 year old daughter with us but this hotel really need to improve their maintenance, the restaurant and the unfriendly staff.
Maybe if you go with no kids the staff will be nicer but I will not try again to test it.

Stayed: December 2013
Thank Am_Capucho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this reviewResponded January 7, 2014

Dear Guest, we understand your concerns regarding several aspects of the services offered, and we regret the unfortunate impression that you currently own of our establishment.
Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal.
We will consider your assessments to improve our work.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013

It's a nice building with a nice view... but far away from the centre and with a less than functional bus service to the city centre. The staff is competent and always polite, but not always very efficient. The room was large and well designed. The fact you have to pay for the sauna is a tad of a disappointment.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank apalmero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this reviewResponded January 7, 2014

Dear Guest, thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your comments.
We have analyzed the survey completed by you. We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations.
Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal.
We will consider your assessments to improve our work.
We hope to welcome you again in our Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Stayed at this hotel in feb and march 2013 and was placed in a 1st floor room with no AC and no window screens. The weather was quite hot and humid and opening the windows would let all the insects get in. The receptionist also advised me to keep the windows closed while i was out due to recent robberies. The room is OK but the hotel far from city center.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dominic514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImagoHotelComercial, Departamento de Reservas at Imago Hotel & Spa, responded to this reviewResponded March 18, 2013

Dear Guest, We greatly appreciate the time you have taken to share your thoughts about your experience at Imago Hotel & Spa. Your comments will help us to improve our standards of service. It was a pleasure to have you as our guest. We hope to see you again soon. Kind regards, Marina Prudhomme

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imago Hotel & Spa

Address: 669 No40, El Calafate 9405, Argentina
Location: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in El Calafate
#22 Family Hotel in El Calafate
#27 Romantic Hotel in El Calafate
Price Range: $103 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imago Hotel & Spa 4*
Number of rooms: 54
Reservation Options:
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Also Known As:
Imago Hotel And Spa
Imago Hotel El Calafate
Imago Hotel & Spa El Calafate, Argentina - Patagonia

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