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“Calafate”

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Alto Calafate Hotel Patagonico
Ranked #15 of 70 Hotels in El Calafate
Certificate of Excellence
mia
Level Contributor
80 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Calafate”
Reviewed April 25, 2014

One of the best hotels in the area, loved the ambiance, very good breakfast buffet. Hotel shuttle will take you downtown since is a bit out of the way. Rooms are very spacious and staff is very helpful. Would love to go back.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nlitli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this review, May 12, 2014
Google Translation
Estimado Viajero,
Agradecemos sinceramente el haber compartido tan amables comentarios con el resto de la comunidad de viajeros de TripAdvisor.

Esperamos su visita en su próximo viaje a El Calafate

Saludos cordiales
Natalia R.Palacios
Depto. e-commerce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,083 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
York, United Kingdom
Level Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed February 19, 2014

We booked this hotel through Imagine Latin America - IMA were well informed about what the hotel offered and organised easy transfers from the airport to hotel and then to the excursions we had booked through them.

This hotel was comfortable and we were fortunate enough to have a room with a lake view - stunning!

It is out of town although there is a shuttle service to and from the centre, however if you don't get your space booked at the front desk before trying to get on, you simply won't get on. My husband and I walked to and from town most times to avoid the waiting around for the bus and it wasn't too bad, only about 30minute walk, although not the prettiest walk.

The hotel was lovely and warm - I had read a few reviews before we went saying it was cold, but we didn't think so. The front desk staff were very friendly and efficient.

Room Tip: Ask for one with a lake view - it is stunning, especially in the morning as the sun rises.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M_C46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this review, February 24, 2014
Dear traveler,
Thank you very much for your nice comments. Hope to receive you again soon!

Have a nice day
Natalia R.Palacios
e-commerce department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 17, 2014

The hotel itself is pretty nice. The lobby is very nice with wood and a home hearth type fireplace and nice big leather couches. The restaurant had the best food we ate in two trips to El Calafate. The hotel rooms were like a nice Motel 6 - but they had great showers. Great view. Fun little pool. Good shuttle service.

Now for the very bad. I booked on booking.com and then I paid, in cash, at checkout. Thankfully I got and kept my receipt. So I check my credit card statement and notice that four days AFTER I paid in full in cash they charged my american credit card $943.29 in US dollars. I found my receipt and called them to advise of the problem. They asked me to send the copies of the hotel receipt I paid in cash and the credit card receipt. I scanned and emailed the copies. They reviewed the matter and admitted their mistake and advised me they would be crediting my credit card the amount they should not have charged me. No problem, we all make mistakes.

Then the problems began AGAIN: (1) When I saw my "credit" it was actually in Argentine pesos. They wrongfully charged me in US dollars but refunded or "credited" my card in Argentine pesos. (2) next, the amount of Argentine pesos was NOT ENOUGH to credit the $943.29 they had admitted to wrongfully charging me.

So not only did they not refund me in US dollars for a wrongful charge made in US dollars, but they tried to short change me by making the credit in pesos and then not refunding enough money in pesos. Dishonest and deceitful.

Do NOT give them your credit card. If you already gave them your credit card, check out the amount and make sure they charged you the correct amount and that they only charged you once. Also, KEEP your receipts. Your credit card company will need them so you can prove you already paid.

I gave this hotel ample opportunity to fix this problem and they tried to take advantage - twice.

I will not stay there again and I strongly recommend you do NOT stay there. They are dishonest and will rip you off. This has been a nightmare dealing with this credit card issue. Not worth it. But for their dishonesty and the headache it has caused me I would have recommended this hotel.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MitterNixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this review, February 24, 2014
Dear Guest,


We sincerely regret what happened and we beg apologises, the Hotel has reviewed your complaint and has made the refund to your credit card. Unfortunately this was due to a difference of exchange.

For futher information, please contact us




Sincerely
Natalia R.Palacios
e-commerce
Alto Calafate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 17, 2014 via mobile

This hotel has been reccomended by an agency to us and we were NOT dissapointed. Overlooking the town of El Calafate, the Lago Argentino and a snow covered mountains, it gives You all You need after a day spent at the nearby glaciers. Each of the evenings spend there, we sat at the lobby, watching the beautiful light of Patagonian sunset. Frienly staff. Shuttle to and from the town. A "classic hotel feeling"

Stayed February 2014, traveled as a couple
Helpful?
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this review, February 18, 2014
Dear traveler,

Thank you very much for your nice review.

Hope you can stay again with us!

Best regards.

Have a nice day
Natalia R.Palacios
e-commerce department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 11, 2014

We stayed 2 nights at Alto Calafate in February. The lobby is gorgeous and the buffet breakfast was amazing. It had the best pastries of our 10 day trip! The hotel staff is very helpful and bubbly. I had a slight problem with my tour being booked wrong and they helped me dial the US tour operator and use the front desk phone, which took 15 minutes of their time. They also happily booked our dinner reservations each night. The shuttle runs every hour, and the driver is very friendly. Taxis are very cheap if you can't make the schedule. The rooms are clean and very basic. It's very windy on the hill, so be prepared for whistling if you open your window. Everyone else in our group stayed in town, but I liked the view and the shuttle rides. I think we got to see more of the town.

Room Tip: Get a front facing room.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brookiecreativegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this review, February 18, 2014
Dear traveler,

Thank you very much for your nice review.

Hope you can stay again with us!

Best regards.

Have a nice day
Natalia R.Palacios
e-commerce department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
366 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed January 31, 2014 via mobile

This is a newish hotel offering good but not great facilities. It is a couple of miles outside the town, but that is not a problem if you use the shuttle service.

Perched on a hill, the hotel has great views over the town and lake. Our room was clean and tidy with reasonable facilities. I've seen others complain at the lack of air conditioning but frankly the ambient temperature doesn't mean that's a problem. There is an OK WIFI which serves most purposes although it resolutely refused to work properly on TalkTalk,

The breakfast buffet is adequate but not exceptional. We ate there one evening and the meal and service were very good.

The staff are helpful and friendly.

All in all it's a good place to stay.

Stayed January 2014, traveled as a couple
Helpful?
Thank DavidH118WH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this review, February 18, 2014
Dear traveler,

Thank you very much for your nice review.

Hope you can stay again with us!

Best regards.

Have a nice day
Natalia R.Palacios
e-commerce department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2014

The hotel was really nice, quiet, quaint, clean, and comfortable. The staff was really helpful and accomodating (Front desk greeter, Belen & the Bellhop, Juan Manuel were GREAT!). I only wish they would have changed our room so that we could've gotten some wind. The transportation to and from the hotel was very convenient so we didn't need to rent a car. The buses are comforatable and come every hour. This was a big plus as the hotel's location is what makes this place so special because it gives you the feeling of being somewhere majestic. Anyway, the only drawback for our stay was that the hotel has no air conditioning and in the summer it can get really warm. I'm from Texas so its not like I'm not used to the heat. We did open our windows in the room but the location of our room was not getting any of the cool wind. When we called to ask the staff to change our room they said they would look into it but I never got a call back so when I suggested they bring a fan in the room the hotel staff accomodated us by providing a fan which helped a little. So, here is what I would recommend when staying here. The hotel is beautiful and I would totally stay here again, HOWEVER, I would ask for a room facing the lake. Again, I only wish the evening staff would've changed our room to a room where we could've gotten some cool air through the window.

Room Tip: Ask for a room facing the lake in order to avoid some of the hot sun rays in the morning.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this review, January 31, 2014
Dear Guest,

Thanks for your review, it helps us to improve our services, your complaint is being given our fullest attention and we apologise for any issues that you may have had during your stay in the Hotel.

Sincerely
Natalia R.Palacios
e-commerce
Alto Calafate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Alto Calafate Hotel Patagonico

Property: Alto Calafate Hotel Patagonico
Address: Calle 2000, #141 | Villa Parque Los Glaciares, El Calafate, Argentina
Location: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in El Calafate
#5 Luxury Hotel in El Calafate
#9 Family Hotel in El Calafate
#10 Romantic Hotel in El Calafate
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Alto Calafate Hotel Patagonico 4.5*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to Alto Calafate Hotel, where the beauty of the landscape is combined with the functionality of the ambiances, achieving the perfect combination of elegance, comfort, service and the most impressive views of Lago Argentino and Cerro Calafate.Alto Calafate Hotel is strategically located at the entrance to the city on the way to the airport and 3.5 kilometers from downtown. Placed on a hillside, you will be able to please yourself admiring the wonderful panoramic view of the lush landscapes of Patagonia.Among the distinguished services offered by Alto Calafate Hotel its restaurant highlights, with international and regional cuisine that includes traditional dishes from Patagonia Argentina. Once there you will be able to observe the beauty of Lake Argentino while sipping exotic delicacies.You will have at your disposal the services of Transfer to the city center, Multipurpose Room, Laundry, Room Service, Business Center and Wireless Internet Access in the whole building.Alto Calafate Patagonico Hotel is the perfect complement to make your experience in Patagonia, a sanctuary of peace, warmth and comfort with high quality standards and are the perfect contrast to the untamed land of dreams. ... more   less 
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Also Known As:
Alto Calafate El
Alto Calafate Hotel Patagonico El Calafate, Argentina - Patagonia

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