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“Nice hotel but unhelpful staff”

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Esplendor Hotel El Calafate
Ranked #11 of 70 Hotels in El Calafate
Certificate of Excellence
Reviewed April 13, 2013

We stayed 2 nights and appreciated the position, the confortable room and the interior design, but we didn't find the staff committed. We had a booking problem, that we had to solve by ourselves with an international call. After breakfast we could not enter our room and staff didn't seem to bother considering that shortly after we had a pick-up for our escursion. We also booked a spa appointment, but had to wait over 20 minutes as the beautician seemed disappeared.

  • Stayed: February 2013, traveled as a couple
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Thank Fapiepa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 - 198 of 1,271 reviews

Reviewed April 12, 2013

We stayed here recently for 2 nights. The hotel has a beautiful view of the lake, conveniently situated but unfortunately we were given a room with a view of the car park! Well appointed rooms were a good size, very comfortable and clean, so we slept well which was all we used it for. We had no problems with the shower. Staff polite and helpful, great bar. The breakfast was good, we did not eat in for dinner so can't comment.

  • Stayed: March 2013, traveled as a couple
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Thank AllyAussie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2013

Very nice looking hotel. Rustic and unique. Service, primarily front desk, wasn't very welcoming; hence the 3 stars. It is set back from main drag in el calafate; however, we didn't find it to be an issue.

  • Stayed: March 2013, traveled as a couple
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Thank Bernie51dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

This boutique hotel and our room had very unique decor. The room was so cozy. A little trouble with the hot water going off or going from cold to scalding. Not a one time thing, happened both nights we were there and one morning as well. A really good continental breakfast. We liked the location, just atop the main street in town. 2-3 minutes to walk downhill into town, 5 minutes back up. Safe and quiet town.

  • Stayed: February 2013, traveled as a couple
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Thank SLim100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fën H, Gerente at Esplendor Hotel El Calafate, responded to this reviewResponded April 4, 2013

Dear guest
I greatly appreciate the time you have taken to share your experience with TripAdvisor.
Your comments encourage us to continue working on improving the quality of our accommodations and services.
I will definitively share them with my staff.
I look forward to the opportunity of hosting your next visit to El Calafate.

Sincerely,
Mariana Welch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

A design hotel with vast spaces, luxurious and modern. So the rooms were! Great views of Lago Argentino and from our room views of the mountains with the glaciers. Good value for money!
Personnel very helpful and nice, but they didn't speak acceptable English to help me when I needed. A simple question like, how much it costs the parking at the airport, it was understood that I want to rent a car!
During my stay, only two members of the reception out of six or seven spoke good English. What a pity! A 4 star hotel should provide also 4 star services.

  • Stayed: March 2013, traveled with friends
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Thank MariaD20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

Wow! What views we had over the lake - a great hotel with tremendous views from high on a hill, yet a short walk to the centre of the town. Service was wonderful, the barman made the most exquisite cocktails and all in all a great place to stay. Highly recommended.

  • Stayed: February 2013, traveled as a couple
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Thank Geoff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fën H, Gerente at Esplendor Hotel El Calafate, responded to this reviewResponded April 4, 2013

Dear guest
I greatly appreciate the time you have taken to share your experience with TripAdvisor.
Your comments encourage us to continue working on improving the quality of our accommodations and services.
I look forward to the opportunity of hosting your next visit to El Calafate.

Sincerely,
Mariana Welch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

We stayed here for 2 nights whilst visiting the Glacier. The hotel entrance is virtually non- existent but inside the very high ceilinged hall it is very impressive. The room was a good size and very comfortable. All the cars in the town seem to have no silencers and so the noises at night were quite loud. The Hotel is a short walk from the town centre, up a steep hill going back! We had a very good dinner there the first night and the buffet breakfast was excellent. The weather was very warm and so quite unpleasant swimming in the thermal swimming pool. We were advised not to drink the water but none was provided free in the room. People seemed to be filling up bottles from the water drinker in the Spa.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jessica m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fën H, Gerente at Esplendor Hotel El Calafate, responded to this reviewResponded April 4, 2013

Dear guest
I greatly appreciate the time you have taken to share your experience with TripAdvisor.
Your comments encourage us to continue working on improving the quality of our accommodations and services.
I will definitively share them with my staff.
I look forward to the opportunity of hosting your next visit to El Calafate.

Sincerely,
Mariana Welch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Esplendor Hotel El Calafate

Address: Juan Domingo Peron 1143, El Calafate 9405, Argentina
Location: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in El Calafate
#4 Business Hotel in El Calafate
#13 Family Hotel in El Calafate
#15 Romantic Hotel in El Calafate
Price Range: $88 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Esplendor Hotel El Calafate 4*
Number of rooms: 57
Reservation Options:
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Also Known As:
Esplendor El Calafate Hotel El Calafate
Esplendor Del Calafate El
Esplendor Hotel El Calafate Argentina - Patagonia

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