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“Look Elsewhere if you want service...”
Review of Kapenke Hotel

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Kapenke Hotel
Ranked #43 of 70 Hotels in El Calafate
Reviewed April 28, 2006

I just ended a stay of 3 nights at this hotel and can say the following. The rooms are ok with a average size room and a small bathroom, location is good as it is central to the town and it´s restaurants. However, I would stay away from this hotel namely because the service at this hotel is HORRIBLE. I have stayed in hotels over 100 nights the last couple of years and the reception at this hotel is a joke. We ended up calling the front desk man Smiles namely because you never saw one out of the guy. When we had problems with our heater we were told 15 minutes to fix. After waiting 2 hours we were told they would go fix it now and returned to the hotel later to the response that it would not be fixed till the following day. We also requested a late checkout and after being informed of the fee they tried to up it the following day when our flight got delayed a couple of hours. Overall, they are looking to jack you up for a few pesos for everything they do including no irons in the room for your security.....ie we will charge you to iron your clothes. If your lucky and have no problems this is an ok hotel but if you have any needs whatsoever stay away because they have not caught on to the concept of customer service. I would not recommend this to anybody who is not on an extremely tight budget.

  • Stayed: April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
6  Thank Puno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 - 28 of 243 reviews

Reviewed January 20, 2006

This hotel feels like a small family-run hotel.

The common areas are a real 1970s throw-back but welcoming in a strange retro-kind of way.

The hotel is well-located on a turning off the main street.

Rooms and corridors had been recently refurbished and redecorated. The bathrooms (which are tiny) had not so don't be alarmed by the brown-coloured bathroom suite.

Didn't find (in Jan - summer) the absence of aircon a problem.

Breakfast was nice apart from fake orange juice.

Hotel seemed to be permanently full - suspect shortage of accommodation in this pretty town.

Don't know about value as booked as part of a tour.

No internet provision for guests but plenty of cheap internet cafes within a couple of mins walk.

Note, no GSM-mobile reception in the town.

Staff friendly but it helps if you can speak Spanish.

Lunch boxes for glacier tour were adequate.

  • Stayed: January 2006
    • Rooms
    • Cleanliness
    • Service
4  Thank LondonTravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2005

Stayed 3 nights at this newly-renovated hotel in January, 2005. Undoubtedly, its main advantage, besides being located in El Calafate, which is the gateway to one of the worlds most fabulous sites (the Patagonia glaciers), is its central location, one block from the main drag with stores, restaurants, PO, bank, internet, etc., etc.. The staff was very friendly but the bed was horrible and breakfast was rather poor, too. In Argentina you routinely find freshly-squeezed organge juice all over but at Kapenke breakfast includes only "Tang" or some other similar juice substitute. When you do the glacier tours you have to take your own lunch and many people ask their hotel to provide this; however, our tour group recommended that we not ask Kapenke for a lunch, as other visitors had complained about the food. So we didn't sample any other meals there. There's no air conditioning at Kapenke, so it's either open the windows and fight the bugs or sweat it out with window closed (although even in Argentina summer, it's not too hot in El Calafate). Conclusion: okay but not the best. Note: the hotel was booked as part of a package deal so I don't know exactly what we paid per night. The booking agent was LA-based gotmyfare.com, a team consisting of hard-working, friendly people who were very helpful but if you use them make sure that you get cost quotes from other agencies first.

15  Thank mizuhito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
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  • Stayed: September 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Marcelo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago
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Stayed: May 2017
Thank Elizabete Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2017 via mobile
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Stayed: April 2017, traveled with friends
Thank Carine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2017
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Room Tip: La 119 ultra sensible a ruidos, se escucha todo de la hab. contigua y del lobby (por ende, ellos tam...
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  • Stayed: April 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank CaroLInaMdeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kapenke Hotel

Address: Calle 9 de Julio 112, El Calafate Z9405AED, Argentina
Location: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #43 of 70 Hotels in El Calafate
Price Range: $59 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kapenke Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
Accommodation of 46 rooms, rates include breakfast. Private bath, Safety box, Internet and WiFi, Parking. 24/7 Frontdesk. Laundry service. Room service. Lunch boxes for excursions. Open all year round. Center location. Excursions and transfer assistance. Restaurant La Carmela, Lobby Bar. ... more   less 
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Also Known As:
Kapenke Hotel El Calafate, Argentina - Patagonia

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