I just ended a stay of 3 nights at this hotel and can say the following. The rooms are ok with a average size room and a small bathroom, location is good as it is central to the town and it´s restaurants. However, I would stay away from this hotel namely because the service at this hotel is HORRIBLE. I have stayed in hotels over 100 nights the last couple of years and the reception at this hotel is a joke. We ended up calling the front desk man Smiles namely because you never saw one out of the guy. When we had problems with our heater we were told 15 minutes to fix. After waiting 2 hours we were told they would go fix it now and returned to the hotel later to the response that it would not be fixed till the following day. We also requested a late checkout and after being informed of the fee they tried to up it the following day when our flight got delayed a couple of hours. Overall, they are looking to jack you up for a few pesos for everything they do including no irons in the room for your security.....ie we will charge you to iron your clothes. If your lucky and have no problems this is an ok hotel but if you have any needs whatsoever stay away because they have not caught on to the concept of customer service. I would not recommend this to anybody who is not on an extremely tight budget.
- Official Description (provided by the hotel):
- Accommodation of 46 rooms, rates include breakfast. Private bath, Safety box, Internet and WiFi, Parking. 24/7 Frontdesk. Laundry service. Room service. Lunch boxes for excursions. Open all year round. Center location. Excursions and transfer assistance. Restaurant La Carmela, Lobby Bar. ... more less
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- Also Known As:
- Kapenke Hotel El Calafate, Argentina - Patagonia