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“Unsurpassed Excellence”
5 of 5 bubbles Review of Estancia Peuma Hue

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Estancia Peuma Hue
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Unsurpassed Excellence”
5 of 5 bubbles Reviewed November 28, 2013

Whatever I describe in this review will not capture the excellence of this property.

The staff, Jesse, Luis, et. al. are highly professional and go the extra mile to make sure you are more than enjoying the experience and they gain great personal satisfaction with your enjoyment. They are great at matching the client up wth the activity which best suits there skill level. If you need to go off property they identify the vendor who will provide the best experience. In addition, they handle the airport transfers for you smoothly.

They are on the lake and the views are beautiful.

WIth respect to activities we made use of the hiking and horseback riding. We chose a trail of moderate difficult and it provided the correct level of challenge with incredible views. If u are fortunate enough their great dogs go with you on the hike and try to keep you out of trouble. Hopefully Gandi or Alpha will choose to lead you.Those taking the more challenging trails seemed
to be happy as well. There is a trail to walk around the lake. The horseback riding was challenging for us even as a beginner but we felt comfortable as we rode up and down the mountains and along the lake. As u would expect they have do trails at different levels of difficulty. I cannot comment on the other activities although those who participated seemed very happy with them.

The food is incredible ( Gourmet). The steaks we had were cooked to perfection as were the other meals. I must say that the steak we had here, one meal only, was better than the steaks at La Cabrerra and Cabanas Las Lilias in Buenos Aires. Lots of healthy fruits and vegetables and fish. The meals are pre planned but they do try to accommodate variances.

Overall, this place is as close to perfection as you can get. The landscape is idyllic and the service is spectacular.

If I were to come back to Bariloche i would only stay here and would recommend to my friends to come here. You cannot measure the value received for this experience.

Thanks to the great staff for a an unforgettable stay. By the way, as I spoke with the other visitors here I believe they all felt similarly as to the unique quality of Peuma Hue.

Room Tip: The Master suite is large, in the main house and offers incredible views.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peumahue, General Manager at Estancia Peuma Hue, responded to this review, November 29, 2013
Dear Jesse and Carol,
Thank you for your amazing review! We're glad you had such a great time with us. On behalf of the entire team (humans and animals) we wish you a great time in Mendoza and in the rest of your tip, and we hope to see you back with us to enjoy more of this beautiful corner of Patagonia.
Regards,

Luis
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320 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York, NY
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 29, 2013

My parents and I spent four days at the Estancia and can't say enough good things about it. The estancia sits on the shore of Lago Gutierrez, so you are surrounded by stunning views of the lake and mountains. There are a few rooms in the main house, where meals are also served, but we stayed in one of several separate cabins. Our cabin allowed us some privacy and was quaint and cozy as well. We took several hikes directly from the property, one accompanied by four of the gorgeous resident dogs, as well as two trips out on the lake. Other guests spoke highly of the horseback riding. The surroundings are incredibly beautiful, and we found it totally relaxing to look out the window and see a babbling brook, horses grazing, and even frolicking kittens.
Evelyn and her staff were incredibly kind and helpful. They provided excellent recommendations and service, and even helped us figure out a confusing plane reservation change. Highly recommended.

Room Tip: The Arroyo Cabin comfortably sleeps four and offers some additional privacy.
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  • Stayed October 2013, traveled with family
    • Value
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Helpful?
3 Thank Kate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peumahue, Director of Sales at Estancia Peuma Hue, responded to this review, October 31, 2013
Dear Kate,
How wonderful that you had such a good experience with us, and thank you very much for your review! Words like yours inspire us to stay on the right track and grant everyone the stay of their dreams.
We hope to see you again walking the trails of our magical place along with Tara, Nell, Alpha and Ghandi!
Hugs,


Luz Davico
Estancia Peuma Hue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

My wife and I stayed at the Estancia for 4 nights and had such an incredible experience. The staff was fantastic and the service was impeccable. Jess was great, she led us on some great horseback rides through mountains, rivers and lakes. Evelyn made sure we were always happy and constantly checked in to see if we needed or wanted anything. I cant say enough about the amazing animals on the property: Big Guy, Chima, Tara, Nell, Ghandi, & Alpha - truly a place out of a fairytale.
Highly recommended.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peumahue, Owner at Estancia Peuma Hue, responded to this review, October 23, 2013
Thank you so much Darren for your report and it was really lovely to have you with us! It brings Joy to our hearts when our guests take into their souls and appreciate all that we offer with passion and care. Being all so fond of our animals we just love to see when our guests enjoy them so closely as well. Thank you for sharing it with us! :-) With love and wishing you more than the best,
Evelyn and all the team at Peuma Hue
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Cajamarca, Peru
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 22, 2013

Our vacation at Peuma Hue has to be one of our most enjoyable and relaxing. Every aspect of our stay was memorable and we hope one day to return.

We arrived late on a Saturday night, long after kitchen staff had finished for the night. However we were warmly greeted and sat down for a three course meal served up by members of the kitchen staff who had stayed on much later than their usual hours just for us. This was to set the very high standard by which Peuma Hue continued to exceed throughout our stay.

Peuma Hue is situated on the edge of Lake Guttierez in breathtaking and very private surroundings. The grounds are both incredible and extensive with the property backing onto a National Park that is easily accessible and has many beautiful hikes that are safe and well marked. We spent many an hour walking these tracks with our two year old and the unofficial Peuma Hue guides; a very friendly troop of golden retrievers Ghandi, Alpha, Tara and Nell. The lake is easily accessible by kayak, boat and ducky that Peuma Hue provide. Many an evening was spent sitting lake side on sunset and soaking up the tranquility of it all. The property is roamed freely by many horses and guided horse treks are ably provided around the property and lake front. There are many species of birds in the area that add to the special environment at Puema Hue.

The lodgings are very comfortable and warm and were very well maintained throughout our stay. The main house, where we stayed, was very quiet at night and well secured. We all had very restful and uninterrupted sleeps.

If you opt for the all-inclusive package you will be treated to three fantastic meals a day. Lunch is a three course meal as is dinner which is preceded by a cocktail hour. The meals were incredible. Akin to anything you might expect at a top tier standalone restaurant. We stayed for seven nights and were really impressed by how the chef was able to provide so much variety throughout our stay. The meals were not in any way repetitive. I don’t recall eating a better steak than the one I was served one evening, it essentially melted in my mouth. My wife is a vegetarian and her meals were always well thought out and of a very high quality as well. A good selection of wine and beer was available during lunch and dinner. Our two year old was extremely well catered for and he devoured most of his meals which is notable for one so fastidious. The wait staff were really nice and knowledgeable and nothing was too much of a
problem.

The staff were, without exception, genuinely friendly and inviting people and this is what really sets Peuma Hue apart from their peers (if indeed they have any). So, a big thank you to every
member of the Peuma Hue staff for making our stay so enjoyable and memorable, you guys really are the heart and soul of the place. We recommend Peuma Hue unreservedly.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KTLJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peumahue, Owner at Estancia Peuma Hue, responded to this review, October 23, 2013
WOW!! THANK YOU SO MUCH for such an amazing report and description of what we wish to share with all our visitors!!! I wouldn´t have been able to put it into such a beautiful description of every different aspects that Peuma Hue has to offer. Thank you for your time, thank you for sharing your experiences, thank you for visiting us and for being such a unique and lovely family! Seeing your 2-year old smiling and showing me the photos and videos you had taken, so well behaved and happy, such a tender attitude - which he learned from his parents... :-). It was a special gift to have you with us and would love to see you back!!! THANK YOU!!!!!!!!!
With all the love from all of us - human and others - and our very best wishes,
Evelyn and all the team at Peuma Hue
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Buenos Aires, Argentina
1 review
5 of 5 bubbles Reviewed October 7, 2013

Lovely place located between Gutierrez & Mascardi lakes. Personalized attention from a very capable staff. Evelyn, the owner, makes you feel very welcome and at home all the time, extremely knowledgeable hostess, dedicated all the time to make your stay wonderful. All details are very well taken care off. The quality of the meals are at the same standard of any top restaurant.
Hope to come back some other time. Margaret

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peumahue, Owner at Estancia Peuma Hue, responded to this review, October 9, 2013
Thank you Margaret for such a wonderful report. We enjoyed you so much in every single sense, our walk together, conversations, seeing you smiling and enjoying the peacefulness and beauty around in silence, watching your smiles. What a wonderful people you are and it was very special for us to meet you!!! Hope to see you back, with a strong hug,
Evelyn & all the team at Peuma Hue - 4-legged as well :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 20, 2013 via mobile

I booked 4 days at the lodge for my husbands birthday. We were welcomed like friends and had the most wonderful time at Peuma Hue. The staff - in particular - Luis, Jessie and Chris were exceptional. And the chef is world-class - every meal was superbly cooked and presented - it was like eating in a top restaurant. And on his birthday, he was presented with a beautiful birthday cake. We spent our time horse riding, hiking and enjoying the outdoors. On the third day, the place was converted into a winter wonderland with a heavy snow fall and we enjoyed being indoors in front of the fire. We hope to return in a couple of years to enjoy the countryside and hospitality in summer. We have very fond memories and a lot of photos (including lots of the dogs) to remind us of our time in Bariloche.

Stayed August 2013, traveled as a couple
Helpful?
Thank Boultys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peumahue, General Manager at Estancia Peuma Hue, responded to this review, September 23, 2013
Dear Ann and Ivan,
Thank you very much for your wonderful review and for choosing us to celebrate such a special moment! It was a real pleasure to meet you both, and we know that now you can see this place as a home away from your home. The whole staff welcomes gladly your warm words, as they know that details make the difference.
We hope to see you back with us soon, to enjoy the wonderful Patagonic summer.
Many hugs and have a wonderful rest of the year!


Luis I. Pennacca
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed September 17, 2013

Unfortunately given the other wonderful reviews, I am writing to warn of the disappointing experience I had trying to book this hotel. Over the course of 2 weeks, I exchanged multiple emails with Peuma Hue regarding availability from Christmas Day for 3 nights. The only availability remaining at this busy time of year was at Radal House, which I was interested in booking for a special stay for my family (despite being initially misinformed about the rate - we were offered a 4th night free which turned out to be unavailable over the holiday period). After getting a quote and asking a couple of additional questions about transfer costs and wifi service, my emails were no longer getting a response, although my replies were immediate. Eventually (after several emails chasing), I was informed that a travel agency had pre-blocked the rooms and they were no longer available. Given the amount of emails already exchanged, I would expect at this juncture to be given right of first refusal and allowed the opportunity to pay the deposit and secure the rooms before they were given to a travel agency. This type of treatment seems greatly at odds with what I would expect from a small, service-oriented operation. We will have to find another hotel as we have now fixed our dates (due to the expectation of booking Peuma Hue), but it will be a real shame not to have the house-style accommodation for our family and the Peuma Hue experience at Christmas-time. I write this to ensure future travellers are aware when booking that this can happen.

Stayed September 2013, traveled with family
Helpful?
2 Thank Katherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peumahue, General Manager at Estancia Peuma Hue, responded to this review, September 23, 2013
Dear Katherine,
We are deeply sorry that your experience with us wasn't satisfying. Every day we receive multiple inquiries, specially on such a requested period as the last days of December; and that's why (as we specified in our first email to you) reservations are only made and confirmed with a payment of a percentage of the total. This has always been our general reservation policy, thus the figure of right of first refusal does not apply, and that's why we include the line about payment in our first emails.
Nevertheless we'd love to see you with us some day and we hope you enjoy your time in Bariloche. If you and your family can spare a day to visit us we'll be more than happy to receive you.
Kind regards,


Luis Ignacio Pennacca
General Manager
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Additional Information about Estancia Peuma Hue

Property: Estancia Peuma Hue
Address: Road 40 - km 2014 | Parque Nacional Nahuel Huapi, San Carlos de Bariloche 8400, Argentina
Phone Number:
Location: Argentina > Patagonia > Province of Rio Negro > San Carlos de Bariloche
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#4 Romantic Hotel in San Carlos de Bariloche
#7 On the Beach Hotel in San Carlos de Bariloche
#8 Family Hotel in San Carlos de Bariloche
#9 Business Hotel in San Carlos de Bariloche
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Estancia Peuma Hue 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
This mountain ranch & lodge in Patagonia, blends in a single place a little of all that Patagonia has to offer: 500 acres of a privileged location within the Lake District and the Nahuel Huapi National Park, 2 miles of lake shore at the foot of a steep mountain, with pristine forests, creeks and waterfalls and the valley for calm wandering. Catedral ski resort is only 35’ from the Estancia through a scenic lakeside drive.Lots of Mountain and Ranch activities to do withing the property with no need for daily transfers.Our huge advantage is our location. We combine the striking beauty of our National Park, close contact with Nature, deluxe accommodations, the experience of being at home in our houses and log villas, all types of outdoor activities, exquisite home-made, healthy organic meals, and an exclusive service with a personal touch that allows our guests to live unforgettable experiences. ... more   less 
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Also Known As:
Estancia Peuma Hue Hotel San Carlos De Bariloche

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