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“Disappointing”
Review of Village Catedral

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Village Catedral
Caracas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointing”
Reviewed September 9, 2008

Having paid in advance for a 5 days stay (Hotel condition) my wife and I were anticipating a fantastic holiday in an "Exclusive Mountain Resort & Spa" (... this is the first line you can read in their website…) As soon as arrived there, we immediately realized we had been cheated. Terrain around the complex was flooded and in precarious conditions, the paint of the walls of the building (later I learned that that was the Spa: "a gift for your soul", according to their website) was falling apart. Reception area shared the reception desk and the "internet access" (one computer in the middle of the lobby). After a check in that took more than 15 minutes, the room was far from being what an international traveler would expect for the price. Old appliances and sheets combined with cigarette smell was comon factor in the two rooms that we had the misfortune to see. And, the great view of the white Alps was almost spoiled by the ruinous hotel backyard.
Saving our marriage and our vacations required extreme measures, we decided to move to a different hotel, which with similar rates, was so amazing and luxurious that I have no doubts that we will be back soon.
Finally, worth to say that the Village Catedral was very diligent to charge the 5 nights in advance but, according to their policy, they weren’t in the obligation to made me a refund although we didn’t stay more than ½ hour… Hope they use that money to paint the Spa or, even better, donate it to a local charity.

  • Liked — Location
  • Disliked — Infrastructure , conditions
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank CaracasJetlag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago, IL
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed March 12, 2006

We saw the hotel website.
(---)

The web site created some expectations, and I thought wife and I will be staying at a lovely spa resort in the mountains. I am afraid the website is the biggest misrepresentation I ever saw! Incidentally, the hotel is highly rated on Travelocity, but we could not book it on line, and used the Argentine travel agent.

It is located at the base of Cerro Catedral, the most popular local ski mountain. We were there in the summer, so there was no skiing, and otherwise there was probably little to do so far outside of town! It's not a standalone mountain lodge as the picture on the web would make you believe--it's among the many buildings in this dingy little complex at the mountain base.

The first clues that we were not in the right place were when we saw a couple of stay dogs next to the entrance. The staff hardly spoke any English (I had to use the baby Spanish), and once we started complaining appeared to have no authority to do or change anything. We wrote our names in the guestbook, and noticed that all other guests were either Argentine or Cuban--no N. Americans/Europeans.

We had a look at our first-floor room (3 steps away from reception) and wanted to run away immediately. Small, super-dark, disgustingly dirty carpet, dirty bathroom, and no amenities at all--except this being an 'apart-hotel' there was fridge and stove! it and all other rooms were smoking. I mean imagine, here I am with the wife who was promised a spa vacation, staring at a hellhole in the middle of nowhere! You would feel you had problems too.

In any case, the guy at the reception was very young and could not help us. We bolted out of there back to downtown Bariloche. We called our agent who could not cancel our reservation for us, and we lost our deposit (the agent gave us half back from her own $)

So it's a long review for a place that we did not spend a night in, but it's to forewarn other travelers--avoid it--especially if you are tempted to go for a good deal off the web. The only people who may consider this place are the skiers who want to stay close to Cerro Catedral in the winter. But NOT a spot for your spa vacation!

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank shahmatist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Village Catedral

Property: Village Catedral
Address: | Base del Cerro Catedral, San Carlos de Bariloche CP 8400, Argentina
Location: Argentina > Patagonia > Province of Rio Negro > San Carlos de Bariloche
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #64 of 131 Hotels in San Carlos de Bariloche
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Village Catedral 3.5*
Number of rooms: 28
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