On checking in we were give a most lovely room overlooking the lake.
This location should be tranquility!
The hotel is still not 3 years old.---now there are cracks in the structure and the paint is peeling.
Soon everything changes--when you get to the bathroom to find the water from the shower in the middle of the floor as the tiles are broken within the shower unit.
The faucets in the bath constantly leak water on to the floor.
Smells come from the toilets.
Shampoo etc may be in the room or not in the room .
The restaurant is truly a disaster area.
At breakfast many times there is no bread--no hot food--no coffee.
In time it is replenished.
The first night we had dinner---what a nightmare.
we waited over 1 hour to get a salad.
Lamb which was requested rare--came cremated.
We paid for what food we had --left and went to an outside restaurant.
Guests who came for dinner were turned away as there were no DINNER tables available--however there were many free tables not being used -in the same dining room used for breakfast which is part of the dinner area.
4 friends were lift sitting for more than 40 mins--no one came to take their order--they got up and left.
this is not a staff issue --rather a General Manager who is not in control.
The owners / investors of this hotel must immediately change GM or have a serious financial issue due to lost business.
The internet is constantly unavailable due to a weak signal.
Laundry--beware of surcharges---this is highlighted here by other guests,
we gave our laundry at 08.30 for next day service return---they brought it back at circa 17h and tried to charge 30% extra.
The staff at reception are wonderful as is the concierge--all working under great stress because of not having a professional GM instead the hotel has an accountant as GM and this clearly shows inexperience.
This Hotel could make so much money with a professional hotelier in charge.
I would NOT return
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