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“SERIOUS TROUBLE LOOMS--change GERNERAL MANAGER” 2 of 5 bubbles
Review of Alma del Lago Suites & Spa

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Alma del Lago Suites & Spa
Certificate of Excellence
Torremolinos, Spain
Level Contributor
250 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 676 helpful votes
“SERIOUS TROUBLE LOOMS--change GERNERAL MANAGER”
2 of 5 bubbles Reviewed January 11, 2013

On checking in we were give a most lovely room overlooking the lake.
This location should be tranquility!
The hotel is still not 3 years old.---now there are cracks in the structure and the paint is peeling.
Soon everything changes--when you get to the bathroom to find the water from the shower in the middle of the floor as the tiles are broken within the shower unit.
The faucets in the bath constantly leak water on to the floor.
Smells come from the toilets.
Shampoo etc may be in the room or not in the room .
The restaurant is truly a disaster area.
At breakfast many times there is no bread--no hot food--no coffee.
In time it is replenished.
The first night we had dinner---what a nightmare.
we waited over 1 hour to get a salad.
Lamb which was requested rare--came cremated.
We paid for what food we had --left and went to an outside restaurant.
Guests who came for dinner were turned away as there were no DINNER tables available--however there were many free tables not being used -in the same dining room used for breakfast which is part of the dinner area.
4 friends were lift sitting for more than 40 mins--no one came to take their order--they got up and left.
this is not a staff issue --rather a General Manager who is not in control.
The owners / investors of this hotel must immediately change GM or have a serious financial issue due to lost business.
The internet is constantly unavailable due to a weak signal.
Laundry--beware of surcharges---this is highlighted here by other guests,
we gave our laundry at 08.30 for next day service return---they brought it back at circa 17h and tried to charge 30% extra.
The staff at reception are wonderful as is the concierge--all working under great stress because of not having a professional GM instead the hotel has an accountant as GM and this clearly shows inexperience.
This Hotel could make so much money with a professional hotelier in charge.
I would NOT return

Room Tip: avoid this hotel
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  • Stayed January 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank IRELANDSMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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863 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

This hotel has the best view and is clean and modern. we stayed there over Christmas and had Christmas dinner on the 24th. It was delicious and comprised of a 5 course meal with plenty of vino and some bubbles. The breakfast was not disappointing either as there was a good selection of pastries,bread etc and there were also omelets and scrambled eggs.

The pool was nice and looked out onto the lake but the sauna was not working during our stay.
The service was good and staff were friendly.
We felt it was good value as it really is a gorgeous hotel... One you can happily laze in if you fancy taking a rest!
Just don't get your laundry dine there...it was very expensive!!
We only wish we could stay again

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EimyTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
49 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

Location! location! location!

This hotel is built directly on the lake shore, a 10 minute walk from the downtown area. The lake view rooms offer views better than the nearest Mirador. 

The staff are friendly, helpful and provide a good level of service. The rooms are spacious, the king size bed is super comfortable and the views are of course unbeatable. 

The restaurant dinners are good, breakfast is pretty average (definitely room for improvement here).

My only gripe is the restricted pool hours. The pool doesn't open until 11am (after checkout time) and closes early. Such a waste of a wonderful space. 

Would recommend this hotel and would stay again.

  • Stayed December 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Darren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fribourg, Switzerland
Level Contributor
227 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed December 15, 2012

We spent a couple of nights here with a group of fellow travellers and warmly recommend this luxurious establishment. Some of our party were less fortunate and did not have the same glorious views that we enjoyed, so people making their own bookings would be wise to ask for a lakeside outlook. We were on floor -2 (the entry level from the road being on floor zero) and can confirm that room 2303 directly overlooks the lake and the mountains. The waves lap onto the rocks almost directly outside the large picture window. By all accounts, the rooms backing onto the main road were noisy from the constant stream of traffic and should thus be avoided if possible. The layout of our bathroom was intriguing, with a glass door separating the loo and bidet and one end of the bath from the glassed-in shower and washbasin. As a very welcome touch: not only is the room safe thoughtfully placed at eye level (no need to lie on the floor to use it), it also has an interior light and is particularly easy to operate.

Breakfast (buffet style) is delicious. The two dinners we ate here were satisfactory and the views over the lake from the dining room are superb - so what if the service is a little slow!

Natalia in the spa provided an expert and vigorous body massage on the eve of our return home -just what was needed before being cooped up for hours and hours on a transatlantic flight.

It's just a short walk from the hotel (very irregular pavements) to the town itself, which has an attractive lakeside promenade. The main street is crammed with hotels, restaurants, bars and souvenir as well as more up-market shops.

Room Tip: room 2303 on floor -2 was just great.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calabasas, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

We had a wonderful time staying at Alma del Lago. We were coming from a long trip and we took the day off at this wonderful new hotel.
From the reservation agent Andrea that was very attentive, to the rest of the staff Matias and Florencia that helped us finding our way around Bariloche and programming the excursions.
Their breakfast is great and the restaurant outstanding. Ricardo and Claudia made us feel at home. Something that we like very much when we're traveling.
The views are phenomenal and the spa and the gym facility are very clean.
We would go back in heartbeat.

Room Tip: The suites are phenomenal, well worth the difference in price.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emilioka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Distrito Federal, Argentina
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed November 25, 2012

Although fairly simple, the hotel is clean and new. The views of the lake are fabulous and the heated pool (on the edge of the lake) was very enjoyable. For the caliber of hotel, the service could have been better. The front desk staff seemed disorganized and the waits were long. We went toward the end of breakfast and the buffet needed to be refilled. Despite these hiccups, I would recommend the hotel, location and views.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Erin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

I loved my stay at Alma del Lago. The views of the lake and mountains from the hotel are amazing. The rooms and bathrooms are spacious and the hotel has a modern feel.
The front desk staff all speak English and can make great recommendations for activities in Bariloche. And the bartender, Sasha, at the upstairs restaurant was one of my favorite people we met while traveling. He told me and my boyfriend about growing up in Bariloche, plus he mixes a great drink.
When I booked our room, I was worried that the hotel was too far from town but it's actually really close to everything. We were able to walk to the center of town in about 10 min.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Snd485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alma del Lago Suites & Spa

Property: Alma del Lago Suites & Spa
Address: Av. Bustillo km 1,151, San Carlos de Bariloche 8400, Argentina
Location: Argentina > Patagonia > Province of Rio Negro > San Carlos de Bariloche
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #13 of 136 Hotels in San Carlos de Bariloche
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Alma del Lago Suites & Spa 4.5*
Number of rooms: 95
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