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Reviewed April 7, 2014

Disclaimer: Most people who stay at this hostel seemed to be traveling alone or in groups, staying in dorms, and were generally on the younger side. For anyone in that camp this would probably be an amazing hostel to stay in (as proven by all the rave reviews), but this perspective is based on my experience in a private double room as a couple both in our late 20s

The view at Penthouse 1004 is undeniably special - from our bedroom, we were able to see the sun set over the lake every day, which was stunning. The hostel definitely makes the most of its wonderful location, and has better views than most hotels. It deserves to have a great rating for this reason alone. There's also a nice culture in the hostel of being respectful to all guests - there's a big kitchen and common area for socialising, but these are closed around midnight so that everyone can sleep easily.

BUT, for us, it didn't tick many other boxes. All bathrooms are shared, the private room was just OK, breakfast was extremely basic compared to other hostels (just bread to toast over a grill), and the quality of the staff was patchy - some members of staff were lovely and extremely knowledgeable, but often there was no one at the desk so you'd have to search around the hostel to find someone to help. Overall, we had much better stays at much cheaper hostels, and were left quite underwhelmed after all the hype and awards. Again, it's probably great for many travelers, but I would not recommend this hostel to a couple.

  • Stayed: March 2014, traveled as a couple
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Thank eggpie2906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014

What a lively place to be at..one of the best hostels i have stayed at for sure!

Staff: The staff is extremely friendly and helpful and easy to talk to. In fact we forgot a package there, and they kept it for us to pick up on the way back!

Lounge: AMAZING place to hang out at, its got good music playing all the time and the seating area is good with nice couches to sit on.. they have a good collection of books as well, however the patio (when it is not crazy windy) is the best place to hang out at.

Rooms: All of the rooms have a stunning view of the city and lake, it was absolutely amazing to wake up and open the blinds to a breath taking view of the sun over the lake

Breakfast: They have fresh baked bread/yoghurt/tea coffee/ dulce for breakfast; or you can make your own in the amazing kitchen

Room Tip: all rooms have amazing views!
  • Stayed: February 2014, traveled with friends
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Thank D K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penthouse1004, Gerente at Penthouse 1004, responded to this reviewResponded April 12, 2014

Thank you very much for taking you time to write this detailed and wonderful description! We really appreciate it! It’s important for us that you had a good time here with us and that you felt comfortable. Thank you for letting us know!
We really hope to see you again in the future!
Thank you again and take care!
Love
Ceci, Annie and Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

I enjoyed my stay, found the staff friendly and the rooms very nude. Showers might need a refurb soon but that's splitting hairs - the one I used was perfectly ok.

Will likely go back if I need a place in the centre.

Homemade bread for breakfast is nice as is the free tea and coffee.

  • Stayed: April 2014, traveled solo
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Thank jimbledon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2014

This hostel is INCREDIBLE. The views, the environment, the staff, the people staying in the hostel, the kitchen....I could go on and on. Juan, Annie, and Cecilia are fantastic and really went out of their way to make everyone's experience the best it could possibly be. They make you feel like you're at home and treat you more as a friend than as a client. Would recommend this hostel to anyone. Wish I could have stayed longer and really hope I can go back at some point.

  • Stayed: March 2014, traveled solo
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Thank Kyle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penthouse1004, Gerente at Penthouse 1004, responded to this reviewResponded April 12, 2014

Thank you very much Kyle! It makes us really happy to hear that you had a good time with us and that you felt comfortable. There’s nothing more important than that.
Thank you for taking your time to load up the photos! They look amazing!
We really hope that you’ll have the chance to visit us again someday.
Take care and until next time!
Lots of Love
Juan, Annie and Ceci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

Everything about this hostel is EXCELLENT! You can't fault it at all... If you were ever to open a hostel staying here would show you how to do it and do it well.. It's so well run and everything is spot on. The staff are helpful and happy. The kitchen is awesome, it's huge, and basically had 3 kitchens so there's always space to cook. You can tell the guests care because they wash up and put away which just shows how well the hostel is run because guests respect it. Rooms and views are AMAZING!

  • Stayed: February 2014, traveled as a couple
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Thank Faye E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penthouse1004, Gerente at Penthouse 1004, responded to this reviewResponded April 12, 2014

THANK YOU!
What an amazing note! You really warm our hearts!
It was a placer having you both here in our home and sharing some very nice days together.
We really appreciate taking your time and effort to write this note. Thank you!
Wish to see you again someday!
Lots of Love
Ceci, Annie and Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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