We booked a "superior suite with a lakeside view" and prepaid it through booking.com. The room was supposed to have a king size or 2 single beds". When we arrived we were told that this room only has a queen bed. We had to pay an additional $130 us- which was later reduced to $90 us (after we complained to booking.com) to upgrade to a "Lago suite" with a king bed. The Lago suite was of fairly poor design with only one night table on only one side of the king bed. It had a fairly impracitical large Jacuzzi tub taking up a large part of the room , and was missing a blind over the tub , so sunlight would enter the room at sunrise. Breakfast was very basic, and dinner was served in cramped tables in the bar area, as the restaurant was closed ( a fact we were not told ahead of time). It was a 40 minute walk into town to rent bicycles.
On the positive side- the staff were extremely helpful, spoke excellent English and helped us prepare hikes and activities.
It seemed to us, that it was the management (who we never met) ,who were stubbornly inflexible, when good PR and compromise seemed in order to solve a problem of what the hotel admitted was an incorrect description of the room that we booked on booking.com
- Official Description (provided by the hotel):
- Localizado en pleno corazón de la Patagonia argentina, Sol Arrayán se encuentra a 1km del centro de Villa La Angostura, Neuquén, Argentina. El Resort, esta situado frente al Nahuel Huapi, sus 42 habitaciones estan recostadas sobre una ladera, de esta forma Sol Arrayán les ofrece a todos nuestros huéspedes una vista inigualable, donde se pueden apreciar los picos nevados reflejados en el lago. Rodeado de árboles centenarios, entre los que se destacan ejemplares de arrayanes únicos en el mundo, se puede ir descendiendo por los jardines hasta llegar a la costa de lago. ... more less
- Reservation Options:
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- Also Known As:
- Sol Arrayan Hotel & Spa Argentina/Villa La Angostura, Patagonia