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“Disappointing”
Review of Hotel La Candela

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Hotel La Candela
Ranked #17 of 86 Hotels in Salta
Certificate of Excellence
Reviewed March 21, 2013

I cannot understand how this hotel merits so many five star ratings on TA. We arrived at 19.00 to the sound and smell of the stairs being vacuumed with an ancient machine. We were shown to a tiny double room (we had booked a twin), and all the three available twins we looked at were dark and dingy. Our chosen room was OK but we had to ask for plugs for the basin and bath, more coathangers and a key for the safe. Beds were comfortable. Room had a vaguely musty smell, perhaps from years of tobacco seeping intop the fabric coverings of the plywood wardrobe doors.

The strong points of the hotel are its central but quiet location, and the very attractive garden and swimming pool area, which unfortunately we were unable to enjoy as the weather in Salta was unusually cool and rainy for the time of year. Breakfast is pretty basic: muddy coffee, fresh fruit, the ubiquitous ham and sliced cheese squares, croissants and a vile sweet, pink, pouring yoghurt. Staff are polite and friendly, if a little lacking in knowledge (it took three people before we finally ascertained that there was no English-language news channel on the multi-channel TV).

  • Stayed: March 2013, traveled as a couple
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1  Thank ldhf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCandelaSalta, Owner at Hotel La Candela, responded to this reviewResponded March 23, 2013

Dear Guest,
We appreciate your time taken to give your opinion on our Hotel.
We are sorry to learn that your stay was so unpleasant. Even though we make our best efforts day by day to please all our guests, it seems we did not meet your expectations.
I apologize, also on behalf of our staff, for the discomfort caused to you during your stay.
I'll certainly transmit your observations to our service team to be taken as a practical example of situations that should never occur again -although I must say this has never happened before. I appreciate your having shared your comments with us and we will work on each and every detail you've pointed out.
Should you visit our city again, it will be a pleasure to have you among us one more time so that you can enjoy your stay in our Hotel as you deserve. Please do not hesitate to contact me directly so that I can personally take care of you. One more time, please be so kind to accept my apologies.

Yours sincerely,
Carlos Ruiz Echazú
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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49 - 55 of 393 reviews

Reviewed March 15, 2013

Location - a few blocks to Plaza 9 de Julio, walking distance to many restaurants.
Very secure hotel from our experience, including locked garage for our rented vehicle. Front door always locked.
Room was cozy, clean and very nicely decorated - had a safe that was smaller (did not fit my laptop, but was not concerned as felt the hotel was quite secure). Bed was comfy.
Hotel was very accommodating in providing us with large bottled water (for a reasonable fee), since we only had US $ and could find no place that took either US$ or credit to buy bottled water.
Breakfast was relatively simple - toast, biscuits, croissants, cheese and cold ham slices, jams, juices, coffee, yogurt.
Had lovely gardens and pool - we enjoyed the pool and its surroundings - pool was not very hot, but not cold either - likely around 80 degrees F. Towels and lawnchairs were provided.
Reception service was friendly, helpful and efficient.
There was no fitness centre.
Our windows opened to let fresh air in, but since it was relatively warm we instead kept them closed and used the air conditioner. There were a few clicks from the air conditioner at night that were noticed as it turned on and off.
Only thing that I would have like better was a coffee maker in the room.
I would stay here again.

  • Stayed: March 2013, traveled as a couple
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Thank Lydia12015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCandelaSalta, Owner at Hotel La Candela, responded to this reviewResponded March 18, 2013

Dear Guest,
Your positive comments left on Tripadvisor revealed to us the fact that you had a pleasant stay in our hotel. We truly appreciate your time taken to post your comments.
Even though we do not have coffee makers in the rooms, we would have loved to satisfy your requirement from our 24/7 café service.
I am sure that Salta has still lot more places and landscapes to offer. May it be a good reason for you to visit us again, and of course we would love to have you among us.
Sincerely,
Carlos Ruiz Echazú
Owner

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Reviewed March 4, 2013

We enjoyed 2 nights at this centrally located, charming Hotel. Walked everywhere, it is very close to the Central Plaza. Breakfast was good with very nice service. Beautiful outdoor patio with comfortable seating and a swimming pool. Our room was tastefully decorated and clean. We can fully recommend this Hotel.

  • Stayed: March 2013, traveled as a couple
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Thank Toni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCandelaSalta, Propietario at Hotel La Candela, responded to this reviewResponded March 9, 2013

Dear guest,
We are glad to know that you have enjoyed your stay in our hotel and we appreciate your comments. We look forward to having you again among our guests.
Best regards,
Carlos Ruiz Echazú
Owner

Report response as inappropriate
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Reviewed March 4, 2013

La Candela was possibly our favorite hotel in our 2 month trip to Argentina. Both women who work at reception were delightful - so helpful, so welcoming, fluent in English, yet patient with our need to practice our mediocre Spanish. We stayed in 3 rooms - one very small, but still just fine.
They have great bathrrooms and showers. We loved sitting outside looking out over the lovely back courtyard. I enjoyed swimming in the pool. Wi-fi worked well, even out there. We had laundry done well and timely. Restaurant staff was also great, volunteered to wrap some breakfast bread, ham, and cheese for us to take on the road. Breakfast was the normal Argentinian continental, but eaten in their lovely breakfast room that looks out on the yard. A big plus for us (and for others with cars) was the free garage parking next door. Super convenient and easy to accomplish. As others have said the hotel is just a few blocks from the Salta plaza, but on a quieter street. We enjoyed the art displayed around the hotel as well. Highly recommended.

Room Tip: Though we never had it, there looked to be a largish room with a big picture window that looked out...
See more room tips
  • Stayed: January 2013, traveled as a couple
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Thank glover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCandelaSalta, Propietario at Hotel La Candela, responded to this reviewResponded March 9, 2013

Dear guest,
We feel glad to have been the option for your stay in the city of Salta, and to know you have enjoyed our facilities and that our service provided has met your expectations.
We truly appreciate your time taken to share your experience with the Tripadvisor community; we work everyday with the belief that we are making our visitors' stay a pleasant experience. It is for sure that Salta still has lot more places to visit and charming landscapes to offer, so it will be a pleasure to have you again among our guests.
Best regards,
Carlos Ruiz Echazú
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013 via mobile

After a week traveling through the north west of the country , my wife and I wanted a quiet spot to relax and enjoy . We found this hotel that had all we were looking for. Well located , within 5 mn walk from the 9 Julio sq, well sized and really quiet rooms , the garden is gorgeous and the pool is even more adding to the beauty of this place in the hustle and bustle of this city . The staff is nice but not too over welcoming for all that. Hotel is a really good deal for someone looking for some relaxation during its travels or simply enjoy some quality time in a nice spot , in any case it's a GO !

  • Stayed: January 2013
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Thank Ilan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCandelaSalta, Owner at Hotel La Candela, responded to this reviewResponded February 11, 2013

Dear Guest,
Thank you for choosing us for your stay in Salta city. We are pleased to learn that you have found everything you were looking for and that you believe this place to be a peaceful spot to enjoy and relax after so much traveling.
We look forward to having you among our guests again soon.It is for sure that our city of Salta still has lot more places and landscapes to offer.
Sincerely,
Carlos Ruiz Echazú

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

An excellent hotel located in a quiet street 4 or 5 blocks away from the main square. Comfortable rooms with baths. Good size pool set in delightful, well cared for gardens. Wonderfully helpful receptionists. Unusually for these days, breakfast is waitress service, which slows it down a bit, but when it arrives, it’s good. This hotel would have got 5* but for its tiresomely slow wi-fi! They do offer a guest computer but that’s connected to the same slow wi-fi. So, if internet connection is vital, go somewhere else. If not, this is a wonderful hotel, which we can highly recommend.

Stayed: December 2012, traveled as a couple
Thank GreyNomad100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCandelaSalta, Owner at Hotel La Candela, responded to this reviewResponded January 24, 2013

Dear Guest,
We are pleased to learn that you had a pleasant stay at our hotel. We make our best effort every day to improve speed of breakfast service. Our main goal is to be able to offer a personalized service to our guests, and comments like yours are what help us continue taking care of important details.
Regarding Wi-Fi service, we do have different routers placed all over the building, but unfortunatelly the connection speed is not up to us but to the local internet provider. What we do is make sure our routers are strategically placed and in good shape so as to make the best of them, but there are not many options on local internet providers. Anyway, we are always keeping an eye on this issue.
Thank you for taking some time to share your experience in La Candela with the Tripadvisor community. We hope to have you among our guests soon.
Best regards,
Carlos Ruiz Echazú
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

It is located in an antique building with a nice garden and a swimming pool in the back, away from the traffic noise of the street. All the rooms, except n°4, are in the back overlooking the garden.
The standard rooms are small but confortable with plenty of space for clothes.
The two girls at the front desk are very pleasant and extremely helpful.
Main square is a nice 10-minute walk.
When checking in, make sure to get a 10% discount if you pay cash.

Room Tip: Avoid room n°4 which is directly on the busy street
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  • Stayed: November 2012, traveled as a couple
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Thank gijac84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCandelaSalta, Owner at Hotel La Candela, responded to this reviewResponded January 21, 2013

Dear guest,
Thank you for sharing your experience in our hotel with the Tripadvisor community. We are pleased to learn that the pleasant and quiet atmosphere of our garden has kept you away from the noisy center of the city.
Part of our strenghts is the comfort in our rooms and the kindness of our staff.
A 10% disccount is not something we offer for payments in cash, but I would like to congratulate you for your ability to negotiate your discount anyway.
We will be pleased to have you among our guests again. It is for sure our hotel and our city still have lot more to offer.
Best regards,
Carlos Ruiz Echazú
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel La Candela

Address: Calle Pueyrredon 346 | Salta, Salta A4400EAH, Argentina
Location: Argentina > Northern Argentina > Province of Salta > Salta
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Salta
#7 Business Hotel in Salta
#8 Family Hotel in Salta
Price Range: $86 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel La Candela 3*
Number of rooms: 12
Official Description (provided by the hotel):
An old two-storey house hosts La Candela located in the heart of the city of Salta, only 500mts away from the main square.Its interior design mirrors a free expression of language emphasized by the contrasts of colors and furnishings. In La Candela some new styles are created, some others are merged, and sometimes old elements are recycled.La Candela's owners and staff put their best to make their guests feel happy and comfortable in this lovely city with beautiful landscapes nicknamed ...SALTA .. THE BEAUTIFUL SALTA! ... more   less 
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Also Known As:
La Candela Hotel

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