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“On its way to being excellent”

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Phoenix Marriott Mesa
Ranked #20 of 57 Hotels in Mesa
Denver, Colorado
Level Contributor
958 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“On its way to being excellent”
3 of 5 bubbles Reviewed January 24, 2014

I struggled as to whether to give it 4 stars. I like the hotel a lot. The new lobby is modern and comfortable with inviting spaces. Even a fire pit outside to sit at and talk. The front desk staff was great. The room I was in was one of the refreshed rooms and so everything was newer with standard Marriott comfort. The evening snacks at in the concierge lounge was very good and much more than what some Marriott hotels put out. Breakfast in the concierge lounge was an issue. The pastries were very old and stale and I found mold on the white bread (which almost pushed me down to 2 stars, but hey, everyone makes mistakes.) My biggest problem...NO HD TV. Granted they have things posted saying that they are upgrading in the near future...but it is 2014. I NEVER expected to show up at a Marriott in 2014 to find that they didn't have HD TV. I actually only stayed one night instead of my scheduled stay because of small low def TV's.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cubfaninco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenixMarriottmesa, General Manager at Phoenix Marriott Mesa, responded to this review, January 27, 2014
Thank you for taking the time to respond concerning your stay with us at the Phoenix Marriott Mesa.

I appreciate all of the kind words you had to say about the staff, the lobby, and your guestroom. As for your concerns, I have addressed the bread/pastry issue with my Chef, and the concierge team to ensure the freshest products are available. The HD signal--or lack of, is one that we are currently working on. You are right in that this is long overdue. Our new project will offer 50 channels, with 25 broadcast in HD. The negotiations are almost complete, and we expect a 10 day project timeframe once the signatures are complete.

I hope you have the chance to return to our hotel--maybe to see a Cubs spring training game. I drew from your e-mail that you were a Cubs fan. You also show as being from Denver, so I will close by saying GO BRONCOS.

Best Regards
Donald Gibson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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332 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Luxembourg
Level Contributor
118 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
5 of 5 bubbles Reviewed January 12, 2014

Room on the club level was spacious, well appointed and in perfect shape - must have been renovated very recently. Great views towards the mountains. Considering the reasonable rate it was better than I expected and one of the nicer Marriotts in the chain.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenixMarriottmesa, General Manager at Phoenix Marriott Mesa, responded to this review, January 14, 2014
We appreciate you taking the time to comment on your stay with us. You were correct in pointing out that our upper floors had been renovated. We are very close to having the lower floors finished as well. Additionally, we are undergoing an extensive modernization project fro our elevators, and will be shortly enhancing our in-room technology with an expansive HD offering.

I'm glad you got to enjoy our wonderful views from your room. I think they are the best in the entire valley. We look forward to having you stay with us again soon.

Best Regards
Donald Gibson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed January 5, 2014 via mobile

Great hotel location for Mesa and local area. The high floors have great mountain views and city . The breakfast Buffett is awesome. Close to both 202 and 60 highways so easy to get anywhere . Free shuttle within 3 miles also . If you get a chance to book early they have under $100 rates .

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldGibsonphxmm, General Manager at Phoenix Marriott Mesa, responded to this review, January 9, 2014
Ease of access, great views, wonderful location to downtown Mesa, and a great staff and service offerings are what we have to offer. What a package! Truly a hidden gem that provides the service and solace that travelers deserve.

Thank you so much for your kind words. Our views of the Valley of the Sun are the best. Nothing better than enjoying a great scenic view, having a great meal, and being able to get to anywhere you need to with ease.

We look forward to seeing you again soon.

Best Regards
Donald Gibson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
135 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 4, 2014 via mobile

The room was typical Marriott nothing too fancy but nice comfortable beds. The breakfast in the Azul Cafe every morning was great. It is in an older section of town and a mile it two off the main highway, but a pleasant place to stay. Seems to be a lot f local activities like weddings.

Stayed January 2014
Helpful?
Thank LoveVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldGibsonphxmm, General Manager at Phoenix Marriott Mesa, responded to this review, January 9, 2014
Renovations are a part of our business. If they weren't, we would not stay current and provide the level of accommodations that guest expect and deserve. Our room renovations will be complete by the end of February. At the same time, we are launching a technology upgrade to our guestrooms that will be done around the same time period.

We look forward to having you return and experience all of the new enhancements that our hotel will offer.

Best Regards
Donald Gibson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chloride, Arizona
Level Contributor
159 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed December 31, 2013

Usually above my price level. Really enjoyed the quality of everything and the older location. A lot of character here and a super helpful staff.

Much to see and do nearby. Most certainly some place I'd like to visit again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldGibsonphxmm, General Manager at Phoenix Marriott Mesa, responded to this review, January 9, 2014
Thank you for your kind words about our staff and location. We have a wonderful proximity to downtown Mesa, and all that it offers. The museums, the Arts Center, and wonderful restaurants are within walking distance from us. We are the only full service hotel in downtown Mesa--and we pride ourselves in all that we have to offer.

Best Regards
Donald Gibson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
4 of 5 bubbles Reviewed December 30, 2013

Rooms could be little cleaner, especially bathrooms. Rooms not my style. Front desk could smile and try harder. Breakfast average, nothing wow, but nothing bad. Everything went ok during this business trip and front desk manager was very patience to my picky demands. I will be sending something to this employee as a thank you.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anna c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldGibsonphxmm, General Manager at Phoenix Marriott Mesa, responded to this review, January 9, 2014
Your comments are very much appreciated, and have been shared with our staff in order to improve upon the offerings that we provide. I appreciate the time that you took to send us your thoughts, as well as the business you provided.

Basics are essential in meeting the needs of the traveler. I'm sorry that we did not fully meet your expectations, but I'm also happy that our Front Desk Manager was responsive to your needs.

Best Regards
Donald Gibson
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarkdale, AZ
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

Very comfortable rooms. Great parking. Very quiet. We bought our rooms through Priceline and got a good price. Great views from the upper levels (we were on the seventh floor). Very close to downtown Mesa and the Mormon temple in Mesa.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LastTrainClarkdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenixMarriottmesa, General Manager at Phoenix Marriott Mesa, responded to this review, January 6, 2014
Thank you for your remarks concerning your stay. Our views are unparalleled in the East Valley. The location to downtown, the museums, and the Mesa Arts Center provides outstanding entertainment options within walking distance.

We look forward to welcoming you back on your next visit.

Donald Gibson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Phoenix Marriott Mesa

Property: Phoenix Marriott Mesa
Address: 200 N Centennial Way, Mesa, AZ 85201-6761
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Phoenix Marriott Mesa 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Phoenix Marriott Mesa Hotel Mesa
Marriott Mesa
Mesa Marriott

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