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“I would rather sleep in a tent” 1 of 5 stars
Review of Phoenix Marriott Mesa

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Phoenix Marriott Mesa
3.5 of 5 Hotel   |   200 N Centennial Way, Mesa, AZ 85201-6761   |  
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Ranked #19 of 57 Hotels in Mesa
New York City, New York
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“I would rather sleep in a tent”
1 of 5 stars Reviewed March 13, 2013

OK - I'll start by saying I feel bad writing this review. The staff at this hotel are really friendly and from the replies on this site, they obviously care about feedback. However, there are just too many lapses for this hotel to receive anything other than a terrible rating from me. I think the other reviewers have been far too generous. I am a Marriott Elite member and frequent traveler, so am familiar with the brand and expected quality. I have stayed at 2 other Marriott hotels in the Phoenix area and are happy with both (both were full for my current stay). Here are the significant problems I have encountered. First, the location is awful. If you want to stay in a light industrial park with local dining choices consisting of McDonalds, Denny's and Pizza - choose this hotel. Otherwise, there is no redeeming reason to stay here over other places in the Phoenix area. Second, despite booking a king, I was given 2 full beds (not even queens), or told to wait (I checked in after 4pm so no excuse). The rooms are small - and even newly renovated seem tired. My room was dirty. I stepped on popcorn in my room the day I checked in, there were pubic hairs in the bath and I just found a pill (not mine) on the floor by the desk after being here for a day (so 2 housekeepings missed it). The bath does not drain effectively (probably hence the hair), and the walls are paper thin. I was woken by my neighbor showering - and it sounded like it was happening in my room. The pool is TINY - the picture on the website pretty much captures the entire pool. The gym is lightly equipped and kept too warm for effective workouts. The TV in the room is smaller than most other Marriotts I have stayed in and the lobby, while renovated, is uncomfortable. You get the point. There is really no reason to stay here, when there are so many other great hotels in Phoenix at similar prices. I would rather sleep in a tent than stay here again.

Room Tip: Don't stay here. Choose another property.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank raverusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, Director of Sales at Phoenix Marriott Mesa, responded to this review, March 20, 2013
I want to personally Thank You for taking the time to write this review. As hard as it was for you to write it was extremely hard to read and I immediately sent it forward to all managers. We are happy that you found our service and hospitality in line with the Marriott standards, but I am sorry that we did not meet your expectations in many other areas. The front office and housekeeping issues are not acceptable and are being investigated on why they occurred so they will not happen again to future guests. We do find our location in the quaint Downtown Mesa area a draw from some guests who want the central East Valley location in a quite area with free parking. We actually boast that our pool is the largest in the Mesa area, but it does not compare to resort pools. I apologize if you were not informed that there are over 20 restaurants in 6 blocks, most of them on Main Street of Mesa, and with in walking distance. We hope that you continue to frequent Marriott's on vacation or business and that you know we genuinely care about our guests experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Columbus Ohio
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 13, 2013

We arrived a little on the late side due to a flight delay and a map glitch. When we approached the hotel we heard loud music from an outdoor arena and thought we were in for an unpleasant evening. Fortunately, nothing could have been further from the truth. We requested a room away from the music and never heard a single note afterwards. We also were concerned about whether we could grab a quality small dinner late in the evening, and were happy to find that the food and service were top notch. Advice for self-parking, is that in addition to the adjacent Marriott lot, you can park in adjacent lots. The views are nice and the staff are uniformly friendly.

Room Tip: If there is a concert in the adjacent facility, simply ask for a room away from the music.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank lawton1osuedu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, Director of Sales at Phoenix Marriott Mesa, responded to this review, March 20, 2013
We are so happy that you found our hotel and that the band didn't affect your good night sleep in our wonderful rooms. We pride our self on Marriott Hospitality and we are glad that you experienced it throughout your stay. We hope that you stay with us again when visiting the Mesa area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 6, 2013

This place has above average plant and equipment, but the service is sketchy. The Cafe Azul serves decent food, but the service redefines slow. One dinner took 45 minutes to receive - - on a night when they were not busy. We were told room service orders came in front of us. At one breakfast a cheeky waitress suggested I pay $12 for my oatmeal by getting it at the buffet rather than bothering her by ordering off the menu for $5.00. The oatmeal came with fresh berries and was the high point of my dining experiences there.

Room Tip: The higher the better for great views of the valley and mountains.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank SLOSue1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, Director of Sales at Phoenix Marriott Mesa, responded to this review, March 20, 2013
We truly appreciate that you took time to write a review about our hotel and your experience. When our guests let us know where we have fallen short that allows us an opportunity to make important changes. The level of service that you received is not acceptable and the restaurant manager is taken action to make it the Marriott Service all of our guests should receive. We are happy to hear that you enjoyed the property and that you found the great views on our top floors. We hope that you will stay with us again when you are in the Mesa area so we can prove that service excellence is very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 25, 2013

This was my first experience at a Marriott. We stayed just one night as part of a Dinner Detective experience for our 12th wedding anniversary. We very much enjoyed our evening--the entertainment was delightful, though the 'dinner' itself was only slightly above average. The bed in our room was less than comfortable--my husband's back told him it was too soft, but my back told me it was too hard. We did enjoy a room-service delivery for breakfast versus venturing out to find where the complimentary breakfast offered--this Marriott is a conference center comprised of separate buildings so we would have to actually go outside to find that breakfast. Ultimately, the room-service delivery was very good; both the food and the service. The only issue was we had toast with our breakfast order, but received no jams/condiments provided.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AZScubaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, Director of Sales at Phoenix Marriott Mesa, responded to this review, March 1, 2013
Congratulations on your 12th wedding anniversary! What a romantic way to spend it; by staying in and ordering room service. I am sorry we did not remember to send up condiments with your toast order. This subject was brought to our Room Service Department as a reminder that the details of every meal are very important to the dining experience. Our Marriott Brand certified Serta beds did not meet your comfort levels and we do apologize for this as we strive to accommodate all guests’ comfort and a great night sleep. We are glad you stayed with us on such a joyous occasion and hope that in the future our great service and newly renovated facility brings you back for more delightful memories.

Karen Hunt
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Incline Village, Nevada
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed February 24, 2013

I am a Marriott Gold member and travel a ton. I stay here when in town due to work since it is a preferred hotel partner. I have stayed here three times now and I like it but don't love it. This last stay made me realize that the concierge level they have at this hotel is good for the rooms and the remodeled aspect of the rooms but the executive level lounge needs help. The food they serve is not that great. Breakfast is mainly the sweet stuff and they did have eggs one day but I think they were made from a carton of fake eggs and had onions and all sorts of other items in them. Fruit was not fresh looking and the coffee machines are just okay with no good name brands of coffee being served. I also checked one night for sweets but some sort of brownie was the only choice - the chocolate chip cookies left in my room with the milk were much better. They do offer that service at the concierge level and that is awesome. They put the milk in your mini fridge.
Anyway, the executive lounge is lacking in that feeling of a warm nice place to hang out with good beverages and snacks. It is dated feeling and nothing good about the snacks from what I experienced. I ended up using it for bottled water. They need better brands of beer, wine, soda, coffee and tea with a latte machine. Breakfast needs some more inviting healthier choices.
The rooms are nice but I reserved a King room and told when checking in that all Kings are sold out on the executive levels but we could give you one on the lower floors. Whatever - that is not acceptable in my mind since I am a Gold member. The bed was comfortable and I did choose the two beds on the executive level but would have much preferred a King that was reserved.
The first morning I woke up I had a cold shower. I stopped by the front desk and mentioned it along with about 5 other people at the time and they apologized and said the storm knocked out the pilot light. Come on - I know Phoenix does not get many storms but really.
Location is not great also. There are not many restaurants or quick breakfast places around so you are sort of stuck. I am not the huge Starbucks fan but it is a safe go to. They offer Starbucks coffee in the bar but nothing else other than muffins etc. It is a safe area for the most part but older part of Mesa and parking is a pain in the neck if you come in past around 7:30 PM - you will be in the outer lot.
The entry and some of the rooms are updated and nice but really the property has a long way to go in my mind. The remodel is trumped by the dated feeling of the architecture of the building. Not sure exactly what it is but just not top notch. The views are amazing when up from the higher levels - there are 12 levels and the levels 10, 11 and 12 are concierge levels needing a key for access. I did find it to be very quiet and the sleep was good but when I left I was just not so sure I would be back. The price you pay is too high for what you get. They are charging close to or at $200 per night and there are so many other options if you drive a little South that are newer properties with nicer amenities. If you are at a meeting or convention then it will be fine but otherwise they need to get a little better than they are for the prices they are charging.
Happy Travels.

Room Tip: Higher the better which I found to be quieter.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, Director of Sales at Phoenix Marriott Mesa, responded to this review, February 27, 2013
We appreciate that you are a dedicated Marriott rewards member and we do appreciate you choosing our hotel when you travel to Mesa. We are very excited to finish our final stage of a 2 Million dollar renovation this summer. By the end of the summer all of our rooms will be renovated and match our wonderful NEW lobby, fitness center and concierge lounge. We are constantly trying to upgrade our exterior look with landscaping, but the 1980’s architecture is hard to change as you noted. Our Chef and Executive Team have been notified of your comments on the concierge lounge food selection and we have agreed to incorporate a broader selection to enhance the complete experience. The view of the city from the top floors is amazing especially if you catch the sunset in time, we only wish it was in the perfect King bedroom to make your stay better. We do hope your future stays in Mesa will be at our great hotel so we can show you continued Marriott Hospitality as well as the best product for the right price.

Karen Hunt
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fishers, Indiana
Level Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 21, 2013

Pro's- Property is clean, rooms were clean, nice little bar in the lobby and a restaurant in an adjacent building. Food at the Restaurant was very good, pleasantly surprised for a hotel. Service was excellent too. Front desk was friendly and went out of their way to make my stay a good one. they had several new(in training) people working at the front desk, but they did a great job. Always had a smile and again, went out of their way to make my stay a good one. This hotel gets an A+ for service in my book.

Cons-The location stinks, The area right around hotel is fine but more than a couple of blocks and it is not ok. Def. not the better part of Mesa/Phoenix. The location itself is probably enough to make this a hotel I would not stay in again unless I had too. Really is too bad too, cause it is a great property. Also the internet really did not work for me, kept dropping the WIFI, I called front desk to inquire about it and they said no one else had complained, so I assume it was just my computer. But since I have been away from the hotel I have had no WIFI problems. If I was the manager, i would look into the WIFI issues at the hotel.

Sum it up: Hotel was fine, staff was amazing, food was really good, location stinks.

Thanks!

Room Tip: Try the local beer..really was good!
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank purduepete2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, Director of Sales at Phoenix Marriott Mesa, responded to this review, February 26, 2013
We appreciate your feedback and are especially glad you were able to enjoy a few of our key features. Thank you for noticing the efforts of our new front desk agents, to go above and beyond for our guests as well as the delicious food in our restaurant. Also, our WIFI provider Wydebeam has found the solution to a battery recharge and at this point we are perfectly connected to all Internet services. I do apologize you did not enjoy the Downtown area. Mesa is a quaint and historic town in the midst of rejuvenation. In the near future, Mesa will be adding the light rail, 4 new colleges, and night life that will promote our guests off property experiences. We do hope you will try us again and enjoy the amazing Marriott Hospitality.

Karen Hunt
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 19, 2013

I normally only book marriotts and recently switched from points at a hilton for this property. best part was seeing some ball players during spring training. I was disappointed with check in considering how often i do travel and staff was a bit off from what i accustomed to. the room was a bit outdated compared to my family who had a different room on concierge level. I had concerierge level priveledges though on a different floor and at first key didn't work to get there, we barely utlized and the internet was a pain as each time you logged on you had to re-do the password and login which was not provied to us at check-in. that required another phone call to front desk. they did recommend grandmothers for lunch while we waited for room and that was the best part. it was convenient to the highways and for us to get around. room service was wonderful. there was a concert that one night at the ampitheatre and we were informed a few hours prior. it was loud but our little one slept through it so that was a positve!

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Nicole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, Director of Sales at Phoenix Marriott Mesa, responded to this review, February 20, 2013
We strive to make every guest’s stay perfect and falling short of your expectations is not acceptable. We completed the top 6 floors of our room renovations last year and the second half of the hotel rooms will be renovated this summer to meet Marriott standards. I apologize for inconveniences of the internet; however we are grateful to provide complimentary Wi-Fi to our guests. We are actually ranked in the top Western Region for Marriott with ease of connectivity. Depending on the setting of the individual’s electronic device it may require logging in after exiting or a sleep stage. We hope you’ll give us a chance to show you what type of incredible service we can provide for your next stay at the Phoenix Marriott Mesa.

Karen Hunt
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Phoenix Marriott Mesa

Property: Phoenix Marriott Mesa
Address: 200 N Centennial Way, Mesa, AZ 85201-6761
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Phoenix Marriott Mesa 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Phoenix Marriott Mesa Hotel Mesa
Marriott Mesa
Mesa Marriott

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