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Windemere Hotel and Conference Center
Ranked #45 of 57 Hotels in Mesa
MN
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Sad”
2 of 5 bubbles Reviewed March 14, 2013

I have to say I was shocked by the poor state of the room. Terrible odor and one bed appeared to have used sheets on it. I kept tipping the staff because I didn't want the room to get worse. Front counter staff was overworked but courteous. The location is convenient. WiFi and TV worked. The reviews of the Days Inn across the street aren't much better.

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PepperMn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, March 20, 2013
Our guests comfort and quality are our first priority, and if we failed to deliver that to you our team apologizes. Our goal is to make sure your experience at the Windemere Hotel & Conference Center is full of great customer service and clean rooms!
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Windemere Hotel & Conference Center is committed to clean rooms and great service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

154 reviews from our community

Traveler rating
    14
    16
    22
    26
    76
See reviews for
64
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19
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 12, 2013

Wow, this place is horrible. Several families from our group checked into the hotel on the same day and all of us were shocked to pay $127 for a hotel that was worth maybe $20. The rooms all stunk, the beds were old and so was the furniture. We will never go back.

  • Stayed March 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ron r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, March 20, 2013
Our guests comfort and quality are our first priority, and if we failed to deliver that to you our team apologizes. Our goal is to make sure your experience at the Windemere Hotel & Conference Center is full of great customer service and clean rooms!
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Windemere Hotel & Conference Center is committed to clean rooms and great service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 19, 2013

This place is completely outdated. They put me in a back section that looked out to a rundown area. The rooms surrounding me were "very active" into the early morning hours....if you know what I mean. The walls were paper thin. Honestly, I did NOT feel safe. There was food left in the refrigerator.
I can't say that it wasn't surface clean....but it was dingy from being old. This was a SCARY and big mistake on my part. I left in the early morning hours. The staff was courteous and did not charge me. Will NOT go back again.

  • Stayed January 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank J F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, February 26, 2013
Dear Valued Guest,

First of all I would like to take the time to apologize for all the issues you had at our property, Our goal is to have all of our customers to be as satisfied as possible , we are sorry you had to face this situation at our property,

Since you were unhappy with your stay our staff refunded your room stay and rectified the situation which is our way of showing that we do care about our guests.

Once again we are really sorry about this.

Guest relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

The grounds were great, the pool, the Jacuzzi, both wonderful. Staff was pleasant and helpful. Room was average for the price, clean, functional, had a sofa bed but we didn’t use it, king-size bed, table & chair. I enjoyed the microwave and mini-fridge. Room showed some normal wear but was clean, bed was confortable.

Room Tip: As with most motels, request a room up front. There was nothing wrong with the rooms in the back, b...
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dale R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, February 18, 2013
Dear Guest,

Thank you so much for your kind words . We love having you here .. We hope to see you as a regular customer and we will continue to provide excellent service to all our customer .

Thank you for your 5/5 reviews!! we hope to see you again soon!

Thank you for your valuable time.

Guest relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 22, 2013

After checking we were given a room in the back !!!! There were no other guests at that area !!! RED FLAG !!! Property was very very dirty !!! RED FLAG!!! After getting into our room and then getting ready to leave , we noticed sliding glass door was unlocked !!! RED FLAG !! We locked it and left . In returning to our room around midnight ,we noticed a crowd of young adults partying on the outside balcony to the up stairs doors !! RED FLAG !!! After getting in our room we received a call saying that the property lost our account info. this was at 1 am we refused and left !!!! We strongly believe this on going at this property !!!!!!! STAY AWAY !!!! I've yet to receive any type of response from the owner !!! PLEASE STAY AWAY !!!!! : ( POOR !!

Room Tip: none of the rooms
See more room tips
  • Stayed January 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, February 18, 2013
Dear Valued guest,

I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs.

We would like to thank you for pointing out areas we can improve on.

We are sincerely sorry about not being able to provide a 100% satisfactory stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 6, 2013

My husband and our two boys stayed the week of Thanksgiving 2012.It checked the boxes large room and balcony. The property was pretty and well maintained. The stars of their staff are the women at the breakfast area,cleaning staff and the maintenance crew (one crew member heard me at the pools with our boys that we forgot ther swimming googles he went and found them two pair to use awesome and very thoughtful!) we loved our large room. The bad was they had to keep turning the water off in the middle of the day and in the mornings hot water to shower was hit and miss. We have nevered stayed at a hotel with a kitchenette without any dishes or cooking pans so that makes it a little obsolete.I would not suggest this hotel if wanting to spend alot of time their but I would suggest it if you won't be there much the price was great and made it easy to over look all the proplems.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank pglaefke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, January 24, 2013
Dear Guests!,

Thank you so much for taking the time to leave us a review.!

we would like to apologize for the issues you had at the hotel. The reason we had to shut of the water was due to a leak and we tried our best informing the guests about the short-term shut off. Once again we are very sorry about that.

We hope to see you again and we will do our best to make sure your next trip is as pleasant as possible

Thank you once again for your valuable time and for being our customer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windemere Hotel and Conference Center

Property: Windemere Hotel and Conference Center
Address: 5750 E Main St, Mesa, AZ 85205-8815
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Windemere Hotel and Conference Center 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Windemere Hotel Mesa
Windemere Motel Mesa

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