After I checked out of this hotel, 2 unauthorized charges appeared on my credit card statement. One was approx $230 USD and the other was $20 USD.
I immediately called the credit card company and the hotel. The hotel staff advised that only one person could address this issue. After several messages, the hotel staff person called back and acknowledged that the larger sum was "an error" and would be reversed. It was reversed, but in the interim, I had to pay the additional $230 to the credit card company to avoid a month of interest charges on this unauthorized sum.
The 2nd charge was for half a pet fee; the staff person stated that the other half was billed to my room mate's card without her authorization. The $40 pet fee was not in accordance with the pet fee terms as represented at the time of booking or upon check in.
Two days after check in, we received a call from the front desk, threatening that the hotel would send security to our room, if we did not disclose pet related information, to facilitate the hotel's imposition of its "new" pet fee structure. This threat was outrageous and possibly a violation of AZ Innkeeper law.
Prior to check out, we had many discussions with the front desk clerks about the hotel's attempt to impose a different pet fee on guests. The hotel staff assured us that everything was resolved prior to our final payment and check-out. Ultimately, the $20 fee was also reversed on my card, but not without this very annoying series of phone calls.
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- Also Known As:
- Dobson Ranch Hotel Mesa
- Best Western Dobson Hotel
- Best Western Mesa
- Mesa Best Western