Asked to have leaking toilet repaired and was told by "Don", I think, that the toilet flapper leaked and needed to be replaced. He advised that nothing could be done since the parts were on order and currently not available.
Therefore, we listened to the running toilet all night!
We selected the Dobson Ranch Inn because of the large property and our desire for a quiet evening in the room after dinner. WE did not receive what we had hoped for.
The desk attendant was excellent. Without asking, she moved us from a second floor to a first floor room. We greatly appreciated her desire to provide exceptional customer service.
We ask that you provide a complementary one night stay in early November, before the season begins, after the toilet flapper problem is resolved. The employee who reviewed our toilet problem advised that this is currently a common problem at Dobson Ranch Inn, but would be resolved when the new toilet tank flappers arrive. We hope so.
Rooms could benefit from an updating.
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- Also Known As:
- Dobson Ranch Hotel Mesa
- Best Western Dobson Hotel
- Best Western Mesa
- Mesa Best Western