Normally, we love going to Applebee's, but we won't be returning to this one. Last night was the worst experience we have ever had at an Applebee's. We got there at 4:30 and it wasn't until 4:46 before a server even came to our table. We ordered an appetizer and two burgers. The burgers came at 5:16 (46 minutes after being seated!) and one of the burgers was burnt. I mean black and hard, not just over cooked. The appetizer was apparently forgotten, according to our server. He put the order in again and it finally came. A large portion of the servers were just standing around in groups of 2 or 3 chatting, instead of taking care of their guests. When we mentioned to our server that it had been a long time before our order was taken, he went and got the order sheet and told us we didn't know what we were talking about and that we were wrong. We finally asked to see a manager (who we never saw on the floor until we asked for him - usually they are out on the floor checking/talking with the guests, but this one never came out of the back). To his credit, when the manager came, he comped our burgers when we told him what had happened (or hadn't happened that should have). The whole atmosphere in there was solemn. I heard two servers reassure guests that the food was fresh and not heated up. Where'd that come from? Anyway, I love Applebee's, but never again at this one.
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