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“This was the worst experience I've ever had at an Applebee's” 1 of 5 bubbles
Review of Applebee's

Applebee's
Ranked #344 of 914 Restaurants in Mesa
Cuisines: American, Bar
Dining options: Lunch, Dinner, Seating, Takeout, Waitstaff, Wheelchair Accessible
Restaurant details
Dining options: Lunch, Dinner, Seating, Takeout, Waitstaff, Wheelchair Accessible
Mesa, Arizona
Level Contributor
96 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“This was the worst experience I've ever had at an Applebee's”
1 of 5 bubbles Reviewed January 26, 2014

Normally, we love going to Applebee's, but we won't be returning to this one. Last night was the worst experience we have ever had at an Applebee's. We got there at 4:30 and it wasn't until 4:46 before a server even came to our table. We ordered an appetizer and two burgers. The burgers came at 5:16 (46 minutes after being seated!) and one of the burgers was burnt. I mean black and hard, not just over cooked. The appetizer was apparently forgotten, according to our server. He put the order in again and it finally came. A large portion of the servers were just standing around in groups of 2 or 3 chatting, instead of taking care of their guests. When we mentioned to our server that it had been a long time before our order was taken, he went and got the order sheet and told us we didn't know what we were talking about and that we were wrong. We finally asked to see a manager (who we never saw on the floor until we asked for him - usually they are out on the floor checking/talking with the guests, but this one never came out of the back). To his credit, when the manager came, he comped our burgers when we told him what had happened (or hadn't happened that should have). The whole atmosphere in there was solemn. I heard two servers reassure guests that the food was fresh and not heated up. Where'd that come from? Anyway, I love Applebee's, but never again at this one.

  • Visited January 2014
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
1 Thank ametrinel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

Visitor rating
    6
    18
    2
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Basehor, Kansas
Level Contributor
21 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Fantastic burgers”
5 of 5 bubbles Reviewed January 2, 2014

The hamburgers are absolutely some of the best around. I had the black and bleu burger (hold the blue cheese crumbles) and it was soooo good. Our waiter was good too. We almost always have good food at an Applebees.

  • Visited January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Sunnyksgirl1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
59 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Sensational Staff!”
5 of 5 bubbles Reviewed December 9, 2013

I had a late date on a weeknight. We chose to go to the Applebees on S Alma School Road because it was close to my hotel. I am not a fan of Applebees and actually haven't been in one for the past 4 years. I am so glad he picked this one because the atmosphere and the staff was fantastic! We ordered drinks and an appetizer. I thought both were very good. The staff was phenomenal. We had a waitress but also 2 other employees kept coming and checking on us. I would absolutely recommend this to everyone!

  • Visited December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank mzona18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Payson, Arizona
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Very predictable but quite good.”
4 of 5 bubbles Reviewed February 27, 2013

Good service, good quiality food. Applebees is rather predictable, but that is good. Very welcoming atmosphere and good service.

Visited February 2013
Helpful?
Thank Sirrichard2301n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deming, New Mexico
Level Contributor
475 reviews
362 restaurant reviews
common_n_restaurant_reviews_1bd8 161 helpful votes
“Had to wait, but worth it!”
4 of 5 bubbles Reviewed February 14, 2013

Very well run operation. Food was good, service was good and the place was clean. All you can ask for!

Visited February 2013
Helpful?
Thank dqdick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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