I recently stayed at this hotel and really enjoyed my time there. Great customer service at the front desk and by the bellmen. Tyler Hancock was fantastic at recommending restaurants and just his general knowledge of the hotel! I didn't realize at first though that he was concierge, the first time I saw him he was just sweeping the entry and scraping berries off the ground in front of the hotel. I thought he was a landscaper or handyman. I realized later when I asked for a bellmen that that was his job too. Later during my stay I saw the other Tyler (Fox, Foxy, something like that, who was also fantastic BTW) and he was sweeping leaves and blowing leaves all the way into the gutter past the entrance and his boss had to go out and get his attention because he couldn't hear the phone over the blower. Poor fella had to jog back to her all out of breath and help guests who were getting a little impatient. (You see a lot when you take a smoke break out by the main entrance). Overall this hotel was great and you can't beat the can do attitude or customer service they provide, but maybe rethink the bellman/concierge/landscaper job combination as it comes off as a little offputting for someone who is looking for someone to be at the ready for service and not someone who has to put the blower and multiple extension cords away first.
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- Also Known As:
- Hilton Phoenix East / Mesa Hotel Mesa
- Hilton Mesa