We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location...great value...no pool!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Extended Stay America - Phoenix - Mesa - West
Ranked #28 of 57 Hotels in Mesa
Phoenix
Level 5 Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great location...great value...no pool!”
Reviewed April 5, 2012

Huge closet, nice full kitchen, friendly staff but no pool. Not a big deal for me but it was to my nieces who stayed with me. There was no indication on the website as to whether or not there was a pool and that information would be helpful for those who have children who love to swim. Otherwise, I would most definitely stay here again when in the area.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank azsunshine2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review, April 19, 2012
Thank you so very much for your nice review of Homestead Phoenix - Mesa. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. We know that this offering is compelling because of the continued compliments we receive from guests like you.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

84 reviews from our community

Traveler rating
    19
    11
    18
    13
    23
See reviews for
26
18
17
14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Sarasota, Florida
Level 6 Contributor
133 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed March 5, 2012

We had to spend last night here after told no more nights left at Candlewood Suites. Well that was a 4* suite and cost double what this did ! So this is really 2 stars but I did not want to call it poor. It is very basic and inside room we had was just tired. You get what you need. A place to cook a little something, bath, soft bed, and place to sit and watch TV. I liked the fact they took pets(we did not have ours) and my husband could get a smoking room. I did not find dirty just worn! It is close to shopping and restaurants. My husband ? safety when night came and he saw some "thugs" around but, many young people dress like thugs to him. I would say if on budget check it out. If not go elsewhere.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Corvette87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review, March 8, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Phoenix - Mesa . It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Ana, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 2, 2012

I recently used points from my BofA Visa to stay at this hotel. I almost checked out after walking in the room, and paying for a room somewhere else. My "Suite" was about 200 sq ft, smaller than most kids bedrooms. It smelled of smoke, even though the entire wing was non smoking. Carpet was dirty, cabinets chipped, lamp shades stained, and in general the place was very shabby. It was basically a Motel 6 with a kitchenette crammed in. The room was actually smaller than most Motel 6 rooms. I noticed many transients in the parking lot, loading and unloading belongings fro, trucks and vans. Most of my neighbors were people kicked out of apartments, living here for a week or two until they could find another rental to be kicked out of. I kid you not. I was perhaps the only business person in the complex. The "free internet" is a joke, it would not power the most basic sites, and kept crashing. They want you to "upgrade" to a higher wifi service that they promote as not crashing. Sad sad sad. Lesson learned here, I will never use points for a hotel that is not a highly rated property.

Room Tip: Ask for a large suite, not their standard small room. They are crap!
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review, March 6, 2012
Thank you for taking the time to review your recent stay at Homestead Phoenix - Mesa . Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mesa hotels

Hobbs, NM
Level 5 Contributor
49 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 28, 2011

I booked one night at this 2* hotel through Priceline. Should have seen the place first. Building looks OK from the outside, but our room was below a 1* standard. It was very small with age-worn, dirty furniture and carpet. There were cigarette burns on the bathroom sink and a hole burned in the bedspread in this non-smoking room. My first clue came when I entered the small unattractive office.

I always try to find something positive to report about the places that I stay, but this facility challenges me. OH, YES, It was quiet.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank retiree1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fargo, North Dakota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 8, 2011

We booked two nights at this hotel on the Internet. Should have seen the place first. Building looks ok from the outside, but our room was awful.....very small, age-worn, dirty furniture and carpet and they charge for internet use. We had hoped to stay for a week while we searched for a home in Phoenix but checked out after our two night committment and moved to a Super 8 where we had a nice breakfast, convenient laundry facilities, FREE internet, etc. We travel with a dog and this facility accepts pets but we had to pay $25/day! Most other motels charge $5 to $10. Very unhappy with the whole experience.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hilly14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susanlarson, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review, March 10, 2011
Thank you for taking the time to review your recent stay at Homestead Phoenix - Mesa . Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 19, 2009

No it is not a four star what it is is clean, safe, walking distance to the good egg, walking distance to a pond, close to the freeway and quiet. Fridge, two burners, small tv, counter and quiet for sleeping...yeah and I was here for over a month. The staff were kind and genuine and respectful.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carpaydiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susanlarson, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review, November 25, 2009
It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Phoenix - Mesa . It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2009

Do not stay here. It is horrible. You definitely do NOT get what you pay for. I had to stay for an extended period of time with a pet, so this was one of my only options as far as hotels go. When I first came to stay, there was a bug infestation. I was finding bugs everywhere! I had to go buy my own bug spray and take care of the issue. Also, the AC unit stopped working properly towards the end of June. If anyone knows anything about AZ then you know it's HOT in June. They refused to take care of the issue because I had a pet in the room. Ridiculous! I was told by multiple employees there that if I locked the dog in the bathroom that they would send the repair guy in to fix it. Well, I locked my dog in the bathroom but they still refused to go repair the unit. So, not only was my dog locked up all day while I was at work, but I had to SUFFER without adiquate AC in ARIZONA in JUNE! They actually had the nerve to tell me to take the day off of work so that I could be there while he fixed the AC. I should NOT have to miss a day of work, and not get paid for it, just because their AC wasn't working!!
Horrible, horrible, horrible! Do not stay here!

  • Stayed May 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mewicka88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Mesa
1.8 mi away
Extended Stay America - Phoenix - Mesa
2.5 mi away
Econo Lodge Inn & Suites
1.4 mi away
La Quinta Inn & Suites Phoenix Mesa West
Show Prices
Show Prices
Show Prices
2.0 mi away
Days Hotel Mesa Near Phoenix
1.1 mi away
Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area
1.3 mi away
Residence Inn Phoenix Mesa
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Phoenix - Mesa - West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Phoenix - Mesa - West

Property: Extended Stay America - Phoenix - Mesa - West
Address: 1920 W Isabella Ave, Mesa, AZ 85202-5719 (Formerly Homestead Studio Suites - Phoenix - Mesa)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #28 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Mesa - West 2.5*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Extended Stay, Hotels.com, Booking.com, Orbitz, Travelocity, TripOnline SA, Hotwire, Cancelon and Cheap Tickets so you can book your Extended Stay America - Phoenix - Mesa - West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites Phoenix-Mesa Hotel Mesa
Extended Stay America Mesa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing