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All reviews free cookies freeway side the shuttle driver would stay here again restaurants and shopping within miles parking lot living area great place to stay waffles clean rooms rental car pj mall inns desk pillows
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Reviewed January 23, 2017

Was a busy weekend in Mesa. This was the only room left. Was a bit awkward staying in the Jacuzzi suite with your friend but we made the most of it and had a mini - slumber party consisting of wine and bathing suits in the in room jacuzzi. The staff was decent . The only major issue was the room was not cleaned well and needed maintenance. There was sticky stuff on nightstands and creamer on the kitchen sink. Hair on the sheets and in the jacuzzi. The grout was cracking around the jacuzzi, part of the closet was coming apart and the basket towel holder was broken. We alerted the front desk who alerted the manager. The manager gave us a reduced rate and was very nice and apologetic. It was to cold to use the pool. The breakfast was decent. Nothing fancy but not the basic coffee and muffins they did offer waffles oatmeal and eggs. The location was great.

Date of stay: January 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Charlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pkim3377, Manager at Country Inn & Suites by Radisson, Mesa, AZ, responded to this reviewResponded January 25, 2017

Charlene T,

We thank you for taking time to write us such a detailed review. We apologize that your stay was anything but excellent. We have addressed all the issues you reported, and hope you give us another opportunity to serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2017 via mobile

This was my first time to Phoenix. Country Inn & Suites was a good home away from home for the week. The staff was friendly. The room was clean. Room service was great. Breakfast in the morning offered a variety of foods. The weather was not too bad, spring where I come from. The pool an hot tub were open until 11pm everyday. There's a nice patio area to set by the pool. I would not mind staying if I return to Phoenix.

Date of stay: January 2017
Trip type: Traveled on business
Thank WilliamSB1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pkim3377, Manager at Country Inn & Suites by Radisson, Mesa, AZ, responded to this reviewResponded January 23, 2017

William B,

Thank you for taking time to write us such a kind review. We are so glad to hear that your stay with us went so well. We do thank you again for choosing to stay with us, and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2017

I loved the hotel. Everything was great. I loved the cookies that they had in the lobby. They were very good and moist. I like that hotels still do this. I wish I cold have stayed another day but I had to get back home. Great experience for a one day get away.

Date of stay: January 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank davidag2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pkim3377, Manager at Country Inn & Suites by Radisson, Mesa, AZ, responded to this reviewResponded January 23, 2017

davidag2017,

Thank you so much for taking time to review our property. We are so glad to hear that you enjoyed the cookies we work so hard to bake everyday. We thank you again for choosing to stay with us, and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2017

Date of stay: January 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
pkim3377, Manager at Country Inn & Suites by Radisson, Mesa, AZ, responded to this reviewResponded January 19, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 16, 2017

My first time in Pheonix AZ , used the hotel for a business meeting, our sleeping rooms, meeting rooms and bathrooms were very clean, when we smelled smoke in the hallway the desk attendant took care of it promptly, the desk attendants were very helpful with directions and ideas where to get healthy foods. The breakfast served was well managed, clean and organized

Date of stay: January 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank lorriep2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pkim3377, Manager at Country Inn & Suites by Radisson, Mesa, AZ, responded to this reviewResponded January 19, 2017

Lorriep2017,

Thank you for taking time out of your day to write us this review. We are so glad to hear that you experienced the great service we strive for. We thank you again for choosing to stay with us, and look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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