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“Updates Needed” 3 of 5 bubbles
Review of Westgate Painted Mountain Golf Resort

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Westgate Painted Mountain Golf Resort
Ranked #17 of 57 Hotels in Mesa
Des Moines, Iowa
Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Updates Needed”
3 of 5 bubbles Reviewed November 18, 2013

Let me start out by saying that I usually stay in a more upscale resort, but wanted to stay closer to friends in Mesa. I debated between giving it a poor to average rating, so you decide if this was the appropriate rating. For what they usually charge guests, I think average is appropriate.

The timeshare one bedroom accommodation had the usual amenities; washer and dryer, dishwasher, microwave, stove and oven, coffee maker, blender and toaster. These all worked well during our one week stay. The resort also has a nice swimming pool and a large hot/tub spa area. The king sized bed was very comfortable and the air conditioning worked well with the two ceiling fans. Most of the staff was friendly and helpful, especially the younger staff members.

On the not-so-great side of the stay. The bathroom was huge with an older oversized whirlpool tub, it took a very long time to fill the tub and I think that's because we had a leak to the room below us. So after sitting in the whirlpool for about 10 minutes, it was half empty. A minor annoyance, but there was only one towel rack in the bathroom and a couple of hooks; would have been nice to have a towel bar near the sinks or another one on the long empty wall. It appeared that the room was recently painted, but you could tell that everything was dated. This included plastic covered kitchen chairs and stools, including one chair with a hole in the plastic, the two large HD (not flat screen) TVs and the DVD player that did not have Blu-ray or a working remote. In addition, you had to pay for wifi services, usually a complimentary service at timeshare property. Some of the towels that we had in our room would have been in my rag bag due to stains and wear. The one time housekeeping service was limited to towels and updated supplies, usually I expect to get clean sheets half way through the stay.

Since I traded in my regular timeshare to stay at this property, I will not return to this location. I had to pay a transaction fee to trade my time share and as a my traveling companion said, we usually stay at a palace and this was more equivalent a summer cabin in the woods.

Room Tip: There are some rooms that face directly onto the busy street, you would want to request a golf cours...
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, November 20, 2013
Thank you for your feedback. We're glad that you were able to enjoy the comfortable king sized bed and our staff and that you found our large pool and hot tub nice. If there was a leak in the whirlpool tub, we would have gladly addressed that for you for your comfort and the comfort of those beneath you. We have been rolling out updates for our units across our resorts, and we regret that you received a unit that has not yet had this makeover. In order to reduce pollution, we only bring new sheets for those who request it. It's our hope that you will give us another chance to exceed your expectations.

Sincerely,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
88 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed November 14, 2013 via mobile

Westgate resorts are OK if you get a deal. My parents are owners so I stay for free. I would not pay to stay here. The room is a good size if yup get a two bedroom (which is a one bedroom with a living room and full kitchen/washer and dryer) and a studio. I would not stay in a studio by myself or with one guest. It is too small and not comfortable.

When we arrived, our room was not ready and we waited 3 hours. When we got there, the kitchen table and end tables had drink rings on them so I don't know how clean it room was. Housekeeping did come three days later but we did not see them again.

People at the resort are nice, but there are no amenities. Game nights are ok but not organized. We played bingo and it was unorganized. It was fun, but could have been planned better. And we were offered expired soda.

When I called to see what movie was playing on movie night, no one knew. I was told "probably this or that" with no effort to even find out.

If you like golf, you would like this resort. We played 9 holes one day and got a free steak dinner. (It wasn't good steak) Everything is a bit of a drive away from Mesa if you want to sight see. We drove over 500 miles in less than a week and we didn't go too far or see a lot of sights! So this is more of a do-nothing expect-nothing place.

Stayed October 2013, traveled with friends
Helpful?
1 Thank Skap234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, November 18, 2013
Thank you for your thoughts about your visit. Our studios, at 300 sq. feet, offer a king bed, a kitchenette and a balcony or patio. Our 1 bedroom, at 750 sq. feet, has a fully equipped kitchen, whirlpool tub, washer/dryer, living room area and a balcony or patio. We have different sizes to accommodate everyone's needs. Our housekeeping team does their very best to clean the units from top to bottom. Our apologies if they missed a couple of items. There is a mid-week cleaning so as not to disturb your vacation. Regarding amenities, we do offer an outdoor pool, 2 hot tubs, BBQ facilities, steamroom, playground, horseshoes, basketball court, volleyball court, shuffleboard and a fitness center. A small drive away will find Silverstar Playhouse, Broadway Palm Dinner Theater, Sunsplash, National Comedy Theater, Usery Mountain Park, Mesa Arts Center, Commemorative Air Force Museum, Arizona Cactus League and a lot more. Again, our regrets that you were unable to enjoy the amenities and the local area. We hope to have another chance to show you why so many others enjoy their time here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Florida
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

Dawn, front office manager and Jan, Supervisor, thanks for your time and information.
Our stay was wonderful. Spacious and comfortable was the room.
Check in was very pleasant and helpful. Everyone else was very friendly.
Highly recommend

Room Tip: Corner suite was excellent
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, November 15, 2013
Thank you so much for your feedback on Westgate Painted Mountain Resort. This always helps us to improve the customer service experience. We are thrilled to hear that Dawn and Jan were able to assist you during your vacation. We hope to have another chance to provide you with a wonderful stay.

Ariel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
2 of 5 bubbles Reviewed November 13, 2013

Its a nice area and the weather was great.I went to my nieces wedding and had a great time. When my girlfriend told me her necklace was missing that made the whole trip less enjoyable.These hotels should offer some kind of dishonest employee insurance and hire people that speak english.

Room Tip: get trip insurance for stollen items.
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  • Stayed November 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank gary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, November 18, 2013
Thank you for your review. Congratulations on your niece's wedding! We are sorry to read that your friend's necklace went missing. We do provide safes in all of our units to safeguard your items and to ensure that they are not misplaced. We also have a security team that would be glad to assist you in contacting the police if you feel that it was taken. We also have a lost and found that you can check. We hope to have another chance to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 12, 2013

Only stay here one night in a studio on the first floor. If I was about to stay here again, I will book a one bedroom, studio was ok for one night but not impress by it. Did not see much of the resort. But room was clean. Checking in was quick. staff was friendly. Before you enter a room, there is a little sitting area like a lanai with chairs. The grounds are well kept.

Stayed August 2013, traveled as a couple
Helpful?
Thank sushinestate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, November 15, 2013
Thank you for your thorough feedback about your stay at Westgate Painted Mountain. We appreciated having you here. Thank you for enjoying the cleanliness of your studio, our friendly staff and our beautiful grounds. Please feel free to come visit us again if you are ever back in town so you can experience our onsite amenities such as the steam room, heated pool and exercise facility.

Josie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
1 of 5 bubbles Reviewed November 11, 2013

the stuff was rude, my room hadn't Been cleaned at all. The bath reaked of bleach, the room was terrible and most of all the staff stole some of my belongings and they are also nosy cop calling pigs. WORST hotel to ever think of staying. Don't stay here. Shut the place down.

Room Tip: all the rooms are terrible.
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank tgang d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, November 12, 2013
Thank you for your opinion. We're not sure what you mean by "rude". All of our rooms are cleaned thoroughly by our housekeeping team, and we are quick to respond to any requests. Our apologies if the bath smelled of bleach-it's important that it be cleaned well. We're not sure what you mean by "terrible". We take any accusations of stealing very seriously, and that is why the police are summoned if a guest is serious about reporting a theft. We have many guests and owners who enjoy their time in spacious units, most with fully equipped kitchens and living rooms, giving you the comforts of home. Besides being located next to a professional golf course, we also offer a large pool, hot tubs, steamroom, sport courts, a fitness center and more! Our guests and owners are our priority, and we hope that next time you're able to enjoy your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

The condos are very lovely. Liked having a separate Jacuzzi for adults. Like most Westgate properties, it was large with good in-room amenities: huge bathroom and a working spa tub, king bed, large living room and well supplied kitchen. Mostly a golf area, but within a mile of the freeway and easy to get to all central south and east parts of the Phoenix area. The new loop also got us to Sedona and Tucson within 2 hours.

Room Tip: Recommend upstairs since it seems quieter. Do be prepared for the lights outside to be bright at nig...
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravlinPsyched
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, November 12, 2013
We are honored you chose to stay with us here at Westgate Painted Mountain Resort! We are happy to hear you had a great time! We pride ourselves in many things, from superior customer service, to our beautiful grounds. We also work hard to provide a diverse assortment of amenities that all of our guests can enjoy. It’s great you took part, we love it! Please come back and visit us again soon!

Josie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Painted Mountain Golf Resort

Property: Westgate Painted Mountain Golf Resort
Address: 6302 E McKellips Rd, Mesa, AZ 85215-2821
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westgate Painted Mountain Golf Resort 4*
Number of rooms: 152
Official Description (provided by the hotel):
A Beautiful, Desert Landscaped Resort A remarkable vacation destination, Westgate Painted Mountain Golf Resort in Mesa, Arizona, provides guests all the comforts of a fully furnished home, all within minutes of area attractions, restaurants and a championship golf course. With a variety of onsite amenities, Westgate Painted Mountain Golf Resort offers something for everyone! ... more   less 
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Also Known As:
Westgate Painted Mountain Country Club Hotel Mesa

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