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“Outdated, dirty and bad food”

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Iguazu Grand Resort, Spa & Casino
Ranked #2 of 49 Hotels in Puerto Iguazu
Certificate of Excellence
Berne
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Outdated, dirty and bad food”
1 of 5 bubbles Reviewed June 2, 2013

We booked two rooms (309 + 310) for three nights at the official rate in may 2013. The rooms are so called Paradise suites and spacious. That's the good side. The other side is that the rooms esp. the bathrooms are old and outdated, the bathtube is cracked, the shower facilties were not working properly, the bathroom is really smelly, and dirty (hair and dust). Reservations was very unefficiant. Had to call several times to get my reservations confirmed. The food at the Hotel was poor (fish was still frozen inside). I gave them my impression by customer survey and email and never got a response. Avoid the place if you can. If you have to go, make sure you get renovated rooms (obviously there are some).

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mathias A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,248 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
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Franschhoek, South Africa
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

The Iguazu Grand is indeed a Grand Hotel. The rooms are comfortable & clean providing all amenities you may need. The staff is extremely friendly and go out of their way to accommodate all requests. From booking restaurants, confirming flights and arranging late check-outs. The Spa and Pool area is a huge plus. Lovely indoor heated swimming pool & Roman bath. The gym is well equipped. The bar serves the best Martini's in Argentina! Highly recommend to a any discerning traveller.

Room Tip: We had a garden view room & we enjoyed the tranquility of the landscaping.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RoubaixTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 6, 2013

We didn't stay in the hotel, but went to the casino on Saturday night. It's a nice casino, complete with poker tables, roulette, a good bar and free drinks if you play on the tables. Service was very attentive, dealers professional and the Champagne cocktail I had was delicious. Would definitely go again. P.S. My opinion is probably skewed as we won that night ;-)

  • Stayed May 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank Helen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vitoria, ES
2 reviews
5 of 5 bubbles Reviewed April 30, 2013

I was very happy in hosting the Resort. It is an excellent Tourist Resort and Casino. People here are very educated. The rooms are very comfortable. The Casino is excellent. The food of excellent quality.

Room Tip: Big rooms.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wildsonpina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 28, 2013

What a wonderful surprise to find such a spectacular property in the middle of the Argentinian jungle. We did not visit the casino but the rest of the facilities were top rate. Our room was very clean & spacious. Seriously, the room was larger than our first apartment. The bathroom was huge & had double vanity sinks. The grounds invited you to stroll & explore. The large tri-level pool is worthy of special mention. It was made to blend in with the tropical landscape. The two restaurants we ate at were reasonably priced. The service was prompt, friendly & efficient. We were pleasantly surprised at the fried eggs added to the hamburgers & club sandwiches. Their steaks were large & delicious but in Argentina why would we expect anything less. This hotel helped make our visit to Iguazu Falls a memorable trip.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank wayvone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton England
Level Contributor
279 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed April 13, 2013

A hotel with a huge outdoor pool, full spa, and great gardens. Provides a welcome retreat for when the falls are closed - ideal for a family that want some fun after a day at the falls. Great restaurant too. Friendly, efficient service. So why not 5 stars - two reasons, the style is a bit Las Vegas ish....but that's a taste thing,,,,and the breakfast could have been better....looked impressive, but the reality was less than this. If it wasn't for that would have hit 5 for me.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Waldea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockwall, Texas
Level Contributor
153 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
2 of 5 bubbles Reviewed April 10, 2013

As other reviews on TA will attest, this property is lacking in many ways. Also note there is not one single comment from management concerning any of the reviews, suggesting only one thing - no one gives a damn, and it's obvious. To boot, it's been awarded Leading Hotels of the World - please and no thank you; I don't think so. The hotel grounds are spectacular; that's the best part of the hotel. The insane 10:00 AM check out time is a slap in the face, but then again, I saw no reason to stay and enjoy the dirty, worn, faded furniture, the tiny bathroom, the tattered carpet, the furnitureless balcony overlooking nothing, and the poor quality, expensive food on premises. In addition to a front desk that would not change nor exchange currency, the 30 minute walk into town to the nearest ATM, was not welcome. (Puerto Iguazu is a nasty, nasty town) Let me also add, the rip off casino did not have an ATM, likely the only casino in the entire world without ATM - seriously. The hotel is a solid 25 minute, expensive ride to the National Park. I plan on a return visit to this area to see more of Iguazu Falls, but for sure won't stay here. Leading Hotels of the World? Please - don't blow smoke when there's no fire.

Room Tip: Choose your room at the Sheraton in the National Park. There are no good rooms here.
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Drroady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iguazu Grand Resort, Spa & Casino

Property: Iguazu Grand Resort, Spa & Casino
Address: Ruta Nacional 12 Km 1640, Puerto Iguazu N3370HKA, Argentina
Phone Number:
Location: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Puerto Iguazu
#1 Spa Hotel in Puerto Iguazu
#1 Luxury Hotel in Puerto Iguazu
#2 Family Hotel in Puerto Iguazu
#6 Romantic Hotel in Puerto Iguazu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Iguazu Grand Resort, Spa & Casino 5*
Number of rooms: 108
Official Description (provided by the hotel):
Located 15 minutes away from the Iguazu National Park and 20 minutes from the Puerto Iguazu Airport, the Iguazu Grand Resort Spa & Casino is the most luxurious hotel in the city of Puerto Iguazu, Argentina. It offers a wide range of activities for the whole family. Our playland is specially designed for children under 5. It has a playground with a ball pit, a mini-theatre, a soft playground, a bouncy castle and many recreational activities. Our Kids/Teens area has Playstations, Nintendo, Wii, computers, table tennis and foosball. The recreational team organizes great activities every day such as pool games, mini-golf, big-sized chess, climbing wall and zip line, themed parties, mini-chef cooking activities, juggling classes and art workshops. Our Spa del Paraiso offers different therapeutic treatments, massage, a water circuit that includes sauna, steam room, Scottish shower, relaxing room, indoor pool and a Roman bath. We invite you to discover the Iguazu Grand Resort Spa & Casino, one of the most well-known hotels in Argentina. ... more   less 
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Also Known As:
Iguazu Grand Resort, Spa And Casino
Iguazu Grand Hotel Puerto Iguazu
Iguazu Grand Puerto

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