On arriving, we were greeted with a glass of fresh orange juice which, sadly, was the high point of the visit. The proferred orange juice, it seemed, was merely to stall for time while they found us a room - they clearly were not expecting us, despite having booked months in advance. When we did get to our room we found that we had been put in a double room. My travel partner and I are not a couple and requested twin beds. A long time after we flagged this up, the bed was then divided into 2 and moved a staggering 4 inches apart from each other, essentially mainting the doublt room experience. It also came to our attention that our room only provided facillites for one person - one glass, one chair, etc. There was also no fridge. This was rectified, but we nevertheless slightly bemused.
A long list of woes followed these initial revelations - a filfthy pool, broken light switches and remote control, a safe with a key rather than a code (we really did wonder just how many members of staff might have access to our posessions!), filthy sheets which were merely turned over rather than changed, despite our request for clean ones, dreadful food (it takes A LOT to put me off my food but this proved the exception), slow and frankly resentful service from all but one member of staff. We walked into the town in order to have a decent meal and to buy some water as this was also limited at the hotel. It was a 40 minute walk in, and a taxi ride back as the water was very heavy - all in all an expensive venture.
The crowning glory to this nightmare trip was the flight back to Brazil the next day. The hotel wouldn't let us book our own taxi, we had to let them book it for us. This was double the price of the taxi that had taken us there, (which we had booked ourselves), and we were rather left with the feeling that we'd been massively ripped off. Having told the hotel what time we needed to be at the airport in order to check in in good time, they neglected to take into account the time lag between Argentina and Brazil. We got in long after check in had closed and the last passengers were boarding the plane. How we actually got on the flight, with our luggage, I will never know!
The problem with this resort, beautiful though its remote surroundings are, is that once there you really are stranded. In order to leave it's either a long walk or an expensive taxi booked through the hotel, and after only a couple of days we couldn't wait to get out. We really were made to feel as if we were inconveniencing the staff and it made for a very uncomfotable stay. They didn't even give us enough loo roll and when we asked for more, our request was met with much rolling of eyes, a deep sigh and, after much scrabbling around under the desk at reception, we were finally furnished with a half used ripped roll. This was our last night there and at this point we felt like crying. We joked that we would laugh about this experience at some point. I'm writing this review in February, 4 months later, and I'm still not laughing yet!
My advice - if you're in Iguazu to see the falls, book a hotel that's actually on sight in the National Park. What you miss out in 'jungle experience', you will surely gain in being able to eat, drink and go to the loo with peace of mind!
- Official Description (provided by the hotel):
- La Cantera Jungle Lodge was carefully built preserving the environment and having the least impact possible. In the 3 hectares of the facilities there are trees of over 400 years old (Purging cassia tree) and others which are protected because they are endangered species (Rosewood). Our Lodge is featured to be an innovating, exclusive proposal and to provide first class services bringing us closer to each passenger. Ideal for vacations, romantic trips, honeymoons, corporate resting, incentive trips, family reunions, relax and adventure in Misiones Jungle. ... more less
- Reservation Options:
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- Also Known As:
- La Cantera Jungle Hotel Puerto Iguazu